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83 posts

Master Geek
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Topic # 189178 19-Dec-2015 13:59
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Gidday, last week I had fibre installed at home in Kew, Dunedin, following signing up with MyRepublic, replacing my Vodafone ADSL connection. I was very happy with the Chorus installation, the chap was very helpful and did a good tidy job with the installation externally and internally. The signing up process etc with MyRepublic was very quick and painless too.

Net worked right from go last week, although speeds nowhere near what I was hoping I'd achieve, which I figured may improve over the weekend/time for whatever reason. Having signed up to the Dunedin Gigatown package, capable of speeds of up to 1Gbps - of course wasn't in reality expecting to get quite those speeds but haven't come close!

 

From both speedtest.net and MyRepublic's own speed test, the max that I have hit is 95 Mbps, that was connected via Cat5e ethernet directly to their supplied router (TP-Link Archer C2). Via wifi, I've managed up to 60 Mbps but typically between 15-45 Mbps.

I appreciate that there's all sorts of variables come into play with wifi, so let's just worry about the ethernet for now, as I'm sure wifi speeds will improve once ethernet is more stable - can anyone offer any suggestions about what I could do, or potentially what MyRepublic could do? Could potentially they not have switched/triggered me to 1 Gbps from the more "standard" nationwide 100 Mbps offering? I did speak to a rep yesterday who wasn't wonderfully helpful, as he just kept saying the speeds would be affected by interference from microwave, walls, etc, despite me repeating I was asking specifically in regards to speeds achievable over ethernet, not wifi.

Would there be any point me trying Cat6 cable?

I acknowledge that MyRepublic might not be the quickest - especially down in Dunedin, as routed via Auckland - but surely in offering a Gigatown package I should be able to hit much higher speeds. I have a couple of nearby friends on Orcon who are hitting over 600 Mbps over wifi. I also appreciate that Speedtest etc aren't necessarily perfectly accurate but certainly seems to be reflecting my download speed experience etc. And yes, I know I should be grateful I've got speeds better than most, but might as well be getting what I pay for! :)

Any thoughts greatly appreciated thanks!

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  Reply # 1453511 19-Dec-2015 14:32
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Your WiFi speeds are perfectly normal. 600Mbps over WiFi is not a realistic expectation either - that is only possible under perfect situations with 3x3 capable AC gear. Real world AC throughput will be in the 150Mbps - 300Mbps.

Are you sure you're connected at 1Gbps to your router? A cat6 cable will make no difference.





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  Reply # 1453513 19-Dec-2015 14:35
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How does one check the line speed at the router?

My router says 1000Mbps link. Who knows whether this refers to the LAN speed or the ONT speed?

 
 
 
 


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  Reply # 1453514 19-Dec-2015 14:40
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Hi huxtable, Caleb from MyRepublic here smile If you're on our Gigatown plan, you definitely shouldn't be getting around 95Mbps over a wired connection and there might be an issue somewhere. Please give us a call on 0508 MYFIBRE (6934273) so we can help get you enjoying your 1Gbps experience. Cheers

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  Reply # 1453515 19-Dec-2015 14:41
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joker97: How does one check the line speed at the router?

My router says 1000Mbps link. Who knows whether this refers to the LAN speed or the ONT speed?


Lots of routers and switches display different colour link lights for FE and GB. Your PC will show the link speed, and the ONT will also show green or orange for the link speed between it and the router.



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  Reply # 1453532 19-Dec-2015 15:43
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given you are getting about 95mbps it looks like your eithernet is only connected at 100mbps not 1gbps.

600mbps over wifi would be 3x3AC more than likely, the most you would be liklely to see over wifi would be about 250mbps limited by the router.

Try a different Ethernet cable between the router and your laptop, and between the router and the ONT


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  Reply # 1453567 19-Dec-2015 16:44
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Very good point!

if OP wants to buy a cheap UFB router that has gigabit ethernet and AC wifi I have a Huawei HG659 to sell :)



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Master Geek
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  Reply # 1453616 19-Dec-2015 18:22
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Thanks everyone for your thoughts.

I was very pleasantly surprised to get a phone call from a MyRepublic rep who saw my post here (never saw service like that in all my years with Vodafone!) who, although we didn't find a solution, helped eliminate a few factors. Personally though I feel Jase2985 might be on the right track, and I might only be "hooked up" at the "standard" 100Mbps instead of 1Gbps, as all of my wired ethernet attempts on different devices are consistently hitting around 95Mbps. The Rep however believes that both at their end and at the Chorus end, I am set to be connected at 1Gbps, so it's a bit perplexing.

I'm actually getting a new Mobo etc on Monday for my Desktop PC, to replace my very old Asus M4N78 board. Specs say the M4N78 is Gigabit capable but I'll see if new board makes a difference. My other PC, a Samsung Ultrabook, also claims to be Gigabit Ethernet although it's over a USB dongle, so potentially that's an issue (I'm trying to eliminate all potential factors).

MyRepublic Rep thought everything looked fine at their end, and we also tried PC connected directly to ONT (bypassing the router), and hit the same speeds, so that seems to eliminate the router as a cause). Tried different Cat5e cables so don't think  that's the issue.

I'll try the new Motherboard when it arrives and see if it makes a difference.

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  Reply # 1453626 19-Dec-2015 19:13
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your profile might be 1gbps but if you have a bad cable between the ONT and the router or between the router and your device there is the potential to only see 100mbps not that 1gbps that the devices are capable of.

i suggest checking your laptops network connectins stats when you plug it into the router to verify what it is connecting at. if that works fine, swap cables with the one between the ONT and router and do it again.

it just seems like the issue is inside your own network

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Ultimate Geek
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  Reply # 1453627 19-Dec-2015 19:21
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Note that the ethernet cables that come with some of the old Spark Thomson ADSL routers don't have all the pairs connected, so they can't do GigE, only 100Mbps.  If you've got a white cable with yellow plugs on it, that could be it.



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Master Geek
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  Reply # 1453633 19-Dec-2015 19:33
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Thanks guys - yes I've just done a bit more reading online, learning about "fussiness" when it comes to cables etc potentially forcing speeds down to 100Mbps... will do some playing around and hopefully solve it!

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  Reply # 1453691 19-Dec-2015 22:26
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What color is the LAN light on the ONT?



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Master Geek
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  Reply # 1453697 19-Dec-2015 23:36
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OK, I think I can finally say the 100Mbps limiting was not MyRepublic's fault, as I have managed to achieve a 1Gbps LAN connection - on one PC anyway, and boosted my internet speeds. Learning about the colours of the ONT lights was a big help in pinpointing the issue (and establishing it wasn't the router/ONT at fault).

In short, I've managed to hit the 1Gbps local network speed on my Ultrabook, when I realised that the Ethernet dongle I was using wasn't actually the one supplied with the PC (d'oh!). When I fished out the one that came with the PC, I hit the Gigabit LAN speed, and subsequently hit around 550 Mbps on internet speed tests. Much better! Clearly the dongle I was using was limited to 100Mbps.

My desktop is still capped at 100Mbps but I think this is a driver issue with my Motherboard so I'm just going to wait for my new PC parts to arrive which should fix that issue.

Interestingly my tinkering has also led to some more stable wifi speeds which is also good.

Thank you very much to everyone for their assistance. At the moment I'm more than happy with these internet speeds even if they're not quite close to the "Gigatown" speeds marketed.



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