Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
382 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1655955 21-Oct-2016 19:49
Send private message

From my own experience, MyRepublic door knockers clearly leave a lot to be desired IMO. Spark and Mercury edit: are far more professional. Also they seem to offer better deals then you can get online edit: which MyR don't seem to do. I'm not saying this is a smart marketing strategy, but IMO if you're going to do door knocking in the modern era, you should at least offer something more than you can get online otherwise I'd just sign up online. Actually in a similar vein, I did have a TrustPower guy who was trying to insist he needed to see a bill or know how much I'm using to be able to tell me if his rates were better. He had trouble accepting just comparing the rates would probably be enough. I appreciate if the daily is more and the fixed is less or whatever it can get complicated, but this wasn't the case here as I expected since Mercury offered me good rates (and without a contract/fixed term). There was further confusion because of the prompt payment discount, I was fairly sure mentally once you take it into account Mercury would be better but he wouldn't believe so I calculated both to show him. I think it helped that the rate I calculated for Trustpower was the same as what he actually had (I didn't know he had, he only came out with it later).

 

Speaking generally, I never seemed to encounter major speed problems since signing up in July on 100/50, except for some weirdness on Youtube and Steam videos which I'm not sure what the cause was. Edit: Mostly, Steam occasionally Youtube, but the weird thing was they seemed to happen even at like 4am. I think it must be because of the area I was in. I'm with networkn that compared to some other historic ISP speed problems, e.g. Orcon and Slingshot, they didn't really take that long to resolve. But I do agree their communication has been poor. Their support also leaves a lot to be desired, both in how long it takes to get through to someone, and their system in general. E.g. the broken ticket system. The fact that their after hours IVR is or was confusing. The fact that they only specify in one place that I saw that home office customers are entitled to the 24/7 business support.


709 posts

Ultimate Geek
+1 received by user: 159


  Reply # 1655960 21-Oct-2016 20:00
Send private message

Nil Einne:

 

From my own experience, MyRepublic door knockers clearly leave a lot to be desired IMO. Spark and Mercury. Also they seem to offer better deals then you can get online. I'm not saying this is a smart marketing strategy, but IMO if you're going to do door knocking in the modern era, you should at least offer something more than you can get online otherwise I'd just sign up online. Actually in a similar vein, I did have a TrustPower guy who was trying to insist he needed to see a bill or know how much I'm using to be able to tell me if his rates were better. He had trouble accepting just comparing the rates would probably be enough. I appreciate if the daily is more and the fixed is less or whatever it can get complicated, but this wasn't the case here as I expected since Mercury offered me good rates (and without a contract/fixed term). There was further confusion because of the prompt payment discount, I was fairly sure mentally once you take it into account Mercury would be better but he wouldn't believe so I calculated both to show him. I think it helped that the rate I calculated for Trustpower was the same as what he actually had (I didn't know he had, he only came out with it later).

 

Speaking generally, I never seemed to encounter major speed problems since signing up in July on 100/50, except for some weirdness on Youtube and Steam videos which I'm not sure what the cause was. I think it must be because of the area I was in. I'm with networkn that compared to some other historic ISP speed problems, e.g. Orcon and Slingshot, they didn't really take that long to resolve. But I do agree their communication has been poor. Their support also leaves a lot to be desired, both in how long it takes to get through to someone, and their system in general. E.g. the broken ticket system. The fact that their after hours IVR is or was confusing. The fact that they only specify in one place that I saw that home office customers are entitled to the 24/7 business support.

 

 

 

 

They don't need to offer a better deal going door to door because they already get more attention that the likes of slingshot and voda which seem to send us a broadband offer letter every second week which we bin without opening. 


 
 
 
 


21612 posts

Uber Geek
+1 received by user: 4430

Trusted
Subscriber

  Reply # 1655961 21-Oct-2016 20:06
One person supports this post
Send private message

My issue is that they have to offer something better than the others to make swapping worthwhile. The door knockers seem to be price focused blabbing on about discount for going on a contract. Well sorry, I am not on a contract now so if I was to go on a contract it would have to be for much more than a little bit off for a few months. Orcon has the right idea with a xbox, but that isnt enough to have me forgive the last time I was with them.





Richard rich.ms

382 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1655967 21-Oct-2016 20:42
Send private message

loceff13:

 

They don't need to offer a better deal going door to door because they already get more attention that the likes of slingshot and voda which seem to send us a broadband offer letter every second week which we bin without opening. 

 

 

MyRepublic used to seem to send an email every week or two. Maybe they still aren't don't really pay much attention anymore. Probably should cancel that, but never bothered to. Worse is I received a call about 2 weeks ago from their marketing from a request I left on their website. I presume this was from 2-4 years ago when I asked them to notify me when fibre was available which it has been since ~January and I'm signed up to them since June, with the same mobile listed as my primary contact. I understand for privacy reasons, door to door knockers often aren't provided with details of who's an existing customer. But I would have thought internal marketing should have that info. I received another call today, I think it's possibly the same thing. 2degrees or Vodafone did take until April or something to call me, but MyRepublic over 6 months after fibre was available must take the cake. (I asked many ISPs to notify me, surprisingly some didn't even I think.)

 

 

 

richms:

 

My issue is that they have to offer something better than the others to make swapping worthwhile. The door knockers seem to be price focused blabbing on about discount for going on a contract. Well sorry, I am not on a contract now so if I was to go on a contract it would have to be for much more than a little bit off for a few months. Orcon has the right idea with a xbox, but that isnt enough to have me forgive the last time I was with them.

 

 

For me, the $300-$360 (depending on plan) I would get is better than an Xbox I don't want even if the later is worth $500 or so. In some cases, it also means the amount saved makes up if I decide to break the contract. But to be fair, at the time they were offering a C9 router too which was better than what I had, I hoped would be good enough (so far it has been) and less of a hassle then trying to set up a PFSense box or Mikrotek or something and then adding UniFi as this pushed it from no or minor saving if I decided to break the contract, to saving probably $150+. (And $450 or so if I didn't break the contract.) It would IMO be good if MyRepublic reduced the fee for breaking contract after a year, perhaps to $200 or less. MyRepublic have seemed to offer a lot of junkish stuff minidrones, Google Cardboard etc. Also crap on their Gamer plans. (Okay I know some people love Razer stuff etc, but to me even as a gamer, they've overpriced marketing stuff.)

 

I do wonder if I should have signed up for the 200/100 plan. I believe if I'd done so, I'd now have gigabit for $57.49 rising to $114.99 when my 6 months end. Instead I now need to pay $119.99. Admitedly I'm not sure if I'm going to bother. It sounds fun, but most of the time 100/50 is more than enough and I won't notice the gigabit to make it worth the $15 extra let alone $20.


1014 posts

Uber Geek
+1 received by user: 572
Inactive user


  Reply # 1699905 7-Jan-2017 16:06
Send private message

mattwnz:

 

You need to get one of these to keep this people out

 

 

 

https://www.consumer.org.nz/articles/do-not-knock

 

 

 

I still get the odd person door knocking, but I just point to the sticker and they turn around.

 

 

 

 

I prefer to "Release the hounds..."


3501 posts

Uber Geek
+1 received by user: 1967

Trusted
Lifetime subscriber

  Reply # 1718379 10-Feb-2017 17:20
Send private message

Still happening, and still ultra pushy.. I saw this from one of my friends a few minutes ago.

 

 

 





Information wants to be free. The Net interprets censorship as damage and routes around it.


6265 posts

Uber Geek
+1 received by user: 1946

Trusted

  Reply # 1718390 10-Feb-2017 17:50
Send private message

qwertee:

 

I have got a sticker like that on my door.

 

Have seen a Vodafone rep walk up to the front door and leave.

 

Works for some people but not the religious groups as technically they are not selling stuff! but only their ideology.

 

 

 

cheers

 

 

 

 

 

 

I sell my atheism back to them and it seems to be a very effective repellent. 

 

Usually ill get told im wrong or rude. Well right back at you mate! You walked onto my property doing that to me!

 

 





 




Mr Snotty
8076 posts

Uber Geek
+1 received by user: 4051

Moderator
Trusted
Lifetime subscriber

  Reply # 1718404 10-Feb-2017 18:36
Send private message

They've visited me 3 times now - all saying the same things like "we're faster, cheaper etc" - they have no idea on what I pay for broadband :) The guy even went to the extent last time to say the router they provide will be better than what you've got - again, they have no idea...

 

They've stopped selling me the whole "your ISP is not giving you Gigabit" crap since the Chorus maps updated.

 





70 posts

Master Geek
+1 received by user: 12


  Reply # 1718425 10-Feb-2017 19:50
Send private message

michaelmurfy:

 

They've visited me 3 times now - all saying the same things like "we're faster, cheaper etc" - they have no idea on what I pay for broadband :) The guy even went to the extent last time to say the router they provide will be better than what you've got - again, they have no idea...

 

They've stopped selling me the whole "your ISP is not giving you Gigabit" crap since the Chorus maps updated.

 

 

 

That's pretty sweet, have wondered what the checker said if you were on a Gig plan.

 

Managed to get an RSP doorknocker to leave after saying he can offer me cheap internet after saying I get it for free.


1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.