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919 posts

Ultimate Geek
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  Reply # 1676626 24-Nov-2016 11:03
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I would have thought after what happened with Orcon they'd be a bit more cautious about calling in the debt collectors


pab

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Master Geek
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  Reply # 1676723 24-Nov-2016 14:01
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Is the TDR even an option? Are MyRepublic members of the TDR Scheme?

 
 
 
 


919 posts

Ultimate Geek
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  Reply # 1676724 24-Nov-2016 14:05
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pab: Is the TDR even an option? Are MyRepublic members of the TDR Scheme?

 

That's a very good point, they're not listed here: http://www.tdr.org.nz/making-a-complaint/who-can-make-a-complaint

 

If they're not a member it's yet another reason not to be a customer with them.


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Geek
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  Reply # 1676749 24-Nov-2016 15:34
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Good advice guys, one of the myrepublic reps messaged me pretty quickly after seeing this so I will see what they come up with. Ill let baycorp know this is in dispute in the meantime to buy some time.

 

The money isn't honestly a huge deal, Id rather not pay obviously, but the principle of it. There should have been fair warning and they need something in place so this cant happen again. Interesting its not just me they have done this to, looks like the accounts department needs a kick.

 

Edit: They have emailed me saying they have talked to baycorp and taken me out of the system


184 posts

Master Geek
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  Reply # 1677098 24-Nov-2016 23:11
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Hi am a my republic customer, and pay by direct debit.

 

This month somehow they forgot to take my money (there was plenty of balance in the account) I got a txt and an email from them on the 22nd telling me to pay up by the end of the day or badness would happen.

 

I called them up and after much time had passed eventually got hold of someone who couldn't understand what had happened, but said they would sort it out.

 

The funds went out of my account that night.

 

 

 

Clearly their charging system has issues.


pab

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Master Geek
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  Reply # 1677196 25-Nov-2016 09:19
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Aborto:

Good advice guys, one of the myrepublic reps messaged me pretty quickly after seeing this so I will see what they come up with. Ill let baycorp know this is in dispute in the meantime to buy some time.


The money isn't honestly a huge deal, Id rather not pay obviously, but the principle of it. There should have been fair warning and they need something in place so this cant happen again. Interesting its not just me they have done this to, looks like the accounts department needs a kick.


Edit: They have emailed me saying they have talked to baycorp and taken me out of the system


I'm glad you've got it resolved. I'm still trying to get in contact with MyRepublic and awaiting a response from Baycorp.
Update: Reached MyRepublic, and have been told I can expect a callback from their Finance Team today.

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Ultimate Geek
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  Reply # 1677254 25-Nov-2016 10:05
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OT, but, I was glancing over live.geekzone.co.nz and was going to feel sorry for you and the poor intern

 

 

 


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Geek
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  Reply # 1677261 25-Nov-2016 10:19
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I'm glad you've got it resolved. I'm still trying to get in contact with MyRepublic and awaiting a response from Baycorp.
Update: Reached MyRepublic, and have been told I can expect a callback from their Finance Team today.

 

They emailed again today, original amount (minus baycorps fee) charged to credit card, don't have to deal with baycorp and my credit rating isn't affected.

 

Pretty happy with the outcome there. Funny how little affect it has calling and complaining to a company, but do it in a public place and they pull their finger out pretty quickly.


pab

70 posts

Master Geek
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  Reply # 1677436 25-Nov-2016 14:02
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Aborto:

They emailed again today, original amount (minus baycorps fee) charged to credit card, don't have to deal with baycorp and my credit rating isn't affected.


Pretty happy with the outcome there. Funny how little affect it has calling and complaining to a company, but do it in a public place and they pull their finger out pretty quickly.



MyRepublic's Finance team reached me on my cell around 10:30am stating a 'glitch' caused the charge attempt not to be made and stated they would rescind the debt referral to Baycorp. I authorised them to charge me the $299 termination fee and told them I would be following up with Baycorp in the afternoon to ensure it had been resolved. I called Baycorp at 13:30 and their call center had no update on file. Still in a state of flux.

8 posts

Wannabe Geek


Reply # 1693398 21-Dec-2016 17:00
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Hi All

 

Just putting a shout out for all those people that have had bad experiences with "My Republic", I have emailed fairgo about my concerns and if anyone else would like to contact them at fairgo@tvnz.co.nz and they are getting back in contact in January 2017...the more of us that have issues will make a good case for fairgo to get involved.


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Uber Geek
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  Reply # 1693401 21-Dec-2016 17:04
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MadMum:

Hi All


Just putting a shout out for all those people that have had bad experiences with "My Republic", I have emailed fairgo about my concerns and if anyone else would like to contact them at fairgo@tvnz.co.nz and they are getting back in contact in January 2017...the more of us that have issues will make a good case for fairgo to get involved.



@MadMum Tell us about your issue please? We getting many new people posting rants in 1 post when the actual issue might not be ISP related

Linux





Ex JohnR VodafoneNZ 17 years 4 days

8 posts

Wannabe Geek


  Reply # 1693409 21-Dec-2016 17:39
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In February this year we changed to "My Republic" as they approached my hubby and offered $45 a month with a view to upgrade to fibre later on.

 

When we went ahead we were supplied with a "Netcomm NF4V" and right from the start we had issues with internet dropping out, connection was slow, especially at peak times. We got fibre upgrade which was even worse, guy from enable was suprised with the modem we had. We had many issues including billing problems and getting the problems sorted....with the fibre we were told to deal with it(ie speed) and get over it. After 4 Months we changed to a new provider and had none of these problems and wanted to cancel the contract....trying to get in contact with the right person proved impossible, we have some emails from "My Republic" apologising for taking so long to reply due to human errors ....They kept on billing us and then last month they sent our dept to baycorp which we are very mad about and are trying to sort it but so far no joy and now I have to deal with baycorp direct. I tried talking to "My Republic" on the phone but no joy and have sent an email to fairgo which they replied today but they are on holiday at the moment but will contact me in the new year. I am sure there are plenty of other people out there who have had similar issues like we are having and hopefully as a group can bring them to account.

 

 

 

 

 

 

 

 


27266 posts

Uber Geek
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Biddle Corp
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  Reply # 1693455 21-Dec-2016 18:50
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The NF4V is a pretty good device used by a number of ISP's. There would literally be tens and tens of thousands of them in use in NZ. There is nothing unusual about this as a router for VDSL2 or fibre and it's perfectly capable for fibre plans up to 200Mbps.

 

 

 

 


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Wannabe Geek


  Reply # 1693468 21-Dec-2016 19:16
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Thats funny as even "My Republic" said that we should have been sent a new modem!! I am not the only one that has been stung my these cowboys!!


35 posts

Geek
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MyRepublic

  Reply # 1693645 22-Dec-2016 08:39
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MadMum:

 

In February this year we changed to "My Republic" as they approached my hubby and offered $45 a month with a view to upgrade to fibre later on.

 

When we went ahead we were supplied with a "Netcomm NF4V" and right from the start we had issues with internet dropping out, connection was slow, especially at peak times. We got fibre upgrade which was even worse, guy from enable was suprised with the modem we had. We had many issues including billing problems and getting the problems sorted....with the fibre we were told to deal with it(ie speed) and get over it. After 4 Months we changed to a new provider and had none of these problems and wanted to cancel the contract....trying to get in contact with the right person proved impossible, we have some emails from "My Republic" apologising for taking so long to reply due to human errors ....They kept on billing us and then last month they sent our dept to baycorp which we are very mad about and are trying to sort it but so far no joy and now I have to deal with baycorp direct. I tried talking to "My Republic" on the phone but no joy and have sent an email to fairgo which they replied today but they are on holiday at the moment but will contact me in the new year. I am sure there are plenty of other people out there who have had similar issues like we are having and hopefully as a group can bring them to account.

 

 

Hi there,

 

Sorry to hear there's been some issue with billing and closing your account. 

 

Please DM us your customer details and we'll look into this for you.

 

Thanks,

 

The Team @ MyRepublic


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