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9 posts

Wannabe Geek


Topic # 206198 13-Dec-2016 21:13
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Hi Everyone,

 

 

 

I was just wondering if anyone could help with my VDSL speed issues, it doesnt seem like chorus or my republic can... its been a month!

 

Basically 2months ago i changed form Vodafone, to save some dollars big mistake! don't do it haha.

 

My internet was fine until 4 weeks ago it just died... currently never go above 2Mbps and pings over a 1000!! I've been emailing my republic for 2 weeks, i've tried a new router, cables and done a tracer test and ping test via CMD for them. But they seem to be getting no where... whats worse is they wont offer a refund if its a chorus fault as its not them. I uploaded some of the results. 

 

Can anyone tell me more about whats happening? Is it a fault with them or in my house? I guess i just want to call them up again and have more to fire at them, if i wasn't in a 2yr contract i would be gone for sure! maybe i can get out...

 

 

 

 

 

 


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  Reply # 1687370 13-Dec-2016 21:22
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 Those screenshots are too small to see anything.

 

Please post your VDSL modem line stats - attenuation, sync rate.


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  Reply # 1687373 13-Dec-2016 21:24
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What are your modem stats and do you have a master filter installed?

 

At a first glance ping results like that would indicate a high probability of your connection being saturated. Do you torrent and leave things running or have an insecure firewall/router that's being subjected to a DNS amplification attack?

 

 


 
 
 
 




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Wannabe Geek


  Reply # 1687374 13-Dec-2016 21:29
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just did another tracert

 

 

 

Tracing route to dns-1.myrepublic.co.nz [103.237.40.66]
over a maximum of 30 hops:

 

1 1 ms 1 ms 2 ms mydevice.lan [192.168.1.1]
2 1532 ms 1540 ms 1622 ms 101-100-136-3.myrepublic.co.nz [101.100.136.3]
3 1673 ms 1716 ms 1740 ms dns-1.myrepublic.co.nz [103.237.40.66]

 

Trace complete.




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Wannabe Geek


  Reply # 1687375 13-Dec-2016 21:31
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Thanks for the replys!! will check the firewalls theres about 5 computers on the network.

 

Currently theres no filter i thought that was just for if you have a phone also? i have never used it before.


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  Reply # 1687377 13-Dec-2016 21:34
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Do you have more than one telephone jack point in the house?

 

Linux




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Wannabe Geek


  Reply # 1687378 13-Dec-2016 21:35
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I have no utorrent running also and i have tried it with only one computer on it still gives the same results. It has windows 10 with defender running

 

Thanks for the help, ill do my best to answer but a lot of this is new to me.




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Wannabe Geek


  Reply # 1687379 13-Dec-2016 21:36
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Hi Linux

 

only the one connected, the others have been bypassed or the wires need to be changed at the entry point to the house.

 

 

 

Cheers


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  Reply # 1687479 14-Dec-2016 05:12
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please post you modem stats

 

 


'That VDSL Cat'
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  Reply # 1687482 14-Dec-2016 06:54
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Jase2985:

 

please post you modem stats

 

 

 

 

 

 

Exactly this.

 

 

 

@OP we need to see your modem stats to go any further in advice.

 

At a first look, appears to be upstream congestion.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  Reply # 1687483 14-Dec-2016 07:09
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Until you post your modem stats this thread is going nowhere and nobody can help you in any way. Ping tests are pretty meaningless right now and if anything only point to it being a problem at your end rather than anything to do with your ISP.

 

 




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Wannabe Geek


  Reply # 1687834 14-Dec-2016 18:42
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Hi,

 

 

 

Sorry had to get home to find out the stats... It think ive got the right thing??

 

Thanks heaps!!

 

DSL Status

 

 

 

 

Up

 

 

DSL Enabled

 

 

 

 

DSL Uptime

 

6hours 33minutes 15seconds

 

 

DSL Type

 

VDSL2

 

 

DSL Mode

 

Fast

 

 

Maximum Line rate

 

2.4 Mbps 29.15 Mbps

 

 

Line Rate

 

2.09 Mbps 29.13 Mbps

 

 

Data Transferred

 

128.93 MBytes 515.65 MBytes

 

 

Output Power

 

1.3 dBm 15.3 dBm

 

 

Line Attenuation

 

6.7, 32.5 dB 15.3, 38.1,N/A dB

 

 

Noise Margin

 

8.9 dB 9.2 dB

 

 

 

 

 

 

 


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  Reply # 1687835 14-Dec-2016 18:45
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Right.. now we can progress.

 

 

 

Please run an isolation test, Connect a single device up to your RGW (so no wireless), ensure you have no background processes running (eg icloud syncing).

 

Run a new speedtest, Post results.

 

 

 

you should get about 26/2 on a test with those stats. (Conservative numbers on overhead i know)





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  Reply # 1687877 14-Dec-2016 19:33
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Thanks heaps for your help!

 

this is the speedtest best for ages!

 


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  Reply # 1687878 14-Dec-2016 19:34
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now that is looking much better!

 

 

 

Restore your network to normal, Test again. See if something changes.





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  Reply # 1687881 14-Dec-2016 19:43
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If you start adding devices, and your connection faults, it's almost certainly congestion, most probably on the upstream. Look for a device uploading all the time, culprits are likely to be torrent, cloud backups etc.


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