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1511 posts

Uber Geek
+1 received by user: 459

# 208087 26-Jan-2017 10:26
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So I have noticed over the last few months that every time I get in touch with MR the wait times get longer. They use to have a online support chat which has been offline for months now. I have just given up trying to call them on the phone as I want to upgrade to fibre now that its in my area. I thought I don't have enough time to wait for them to answer the phone so I will use their online sales support chat, I opened a session and waited and less than 30 seconds this is the reply I got "Hi there, please get in touch with our Customer Service team by calling us on 0508 MYFIBRE (6934273), or just send an email to :-) " 




Come on MR, if you can staff your online chat get rid of it, you are just wasting peoples time, it should not be so hard to get hold of you ISP! Poor form I must say!

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14877 posts

Uber Geek
+1 received by user: 2017

  # 1714906 3-Feb-2017 11:57
2 people support this post
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I agree that wait times should not be more than 10 minutes. If they are they should either have a call back function or a way to easily contact them online.

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