So I got in touch with MR last night to see what my options where to upgrade to a higher plan as I'm currently on their UFB 100/20 plan. I wanted to know could I move to a higher plan and if I decided that it made no difference (highly unlikely) to what I'm going could I change it back the next month.
I was told you can't change your plan without paying early termination fees (I am in a contract until Aug 2018) even though the plan I was wanting to change to would cost me an extra $20 per month....... This was because the plan I was looking at was a promo plan so I asked is there a compatible plan thats not a promo plan and the answer I go was "All of our plans are promo plans"
The option I was given was to purchase a "Speed Boost" which I can add and remove whenever I want for an extra $30 a month.
I'm sorry but this seems like really cr*ppy marketing practise and this has 100% confirmed I am switching ISP's once my contract ends. I was about to spend more money with them but instead they bit the hand that feeds them........
I get the impression MR have no idea how to run a business and will not exist within the next 5 years due to poor speeds in the past, dodgy sales techniques that other people have mentioned and general stupid rules around plans.
I have the full chat transcript if anyone is interested.