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12 posts


  Reply # 1900216 13-Nov-2017 14:17
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Yep fully agree and that will be my next call once I have my customer sorted out.

12 posts


  Reply # 1900760 14-Nov-2017 17:00
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Many thanks to My Republic for coming to the party. We areed that between us the was a failure in a common understanding of the requirements.


Great news and great outcome.






337 posts

Ultimate Geek
+1 received by user: 13

  Reply # 1902969 16-Nov-2017 21:17
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Good that you got this sorted.


As a quick note for the future, if this was discussed over the phone and you don't personally have a recording but you think the ISP (or whoever) do and they say they can't see where it was discussed, you could always ask if you could have access to that recording under the provisions of the privacy act . Then you could either point out where you thought you made it clear, or maybe find you are mistaken, or find that something seems to be missing (and hopefully it will be clear something is missing).

404 posts

Ultimate Geek
+1 received by user: 122

  Reply # 1903017 16-Nov-2017 22:16

Probably a case where an email "paper trail" would have been handy?

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