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  # 1985960 30-Mar-2018 14:17
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Raise a support ticket using a different method then.


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  # 1985961 30-Mar-2018 14:21
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Wondering if this is someone trolling Geekzone. I don't think anyone could really believe what they're saying, particularly someone who can use phrases like "layer 3 access".


 
 
 
 




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  # 1985963 30-Mar-2018 14:25
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Yeah you got me I’m a troll.

Wish my Internet was as fast as it should be so I could troll harder.

Or maybe if my pull requests weren’t taking this long I wouldn’t have time to sit here with my iPad bitching about something I don’t agree with in clearly the wrong place.

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  # 1985988 30-Mar-2018 14:28
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They probably want access to your PC because 9 out of 10 times, this issue is related to the PC or router rather than the access circuit itself.



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  # 1985994 30-Mar-2018 14:32
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Which is why I tried different machines routers browsers and patch cables before I called them. They only thing the 1st guy did different to me was ask me to test speed test servers that belonged to other RSPs which I did and provided to him.

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  # 1985995 30-Mar-2018 14:37
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Really not sure what you want people to say here.

 

Teamviewer seems to be a regular tool used by MyRepublic for troubleshooting, so much so that they have an article on their website. If you don't want to use this tool, then either change provider, or contact them using an alternate method.


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  # 1986000 30-Mar-2018 14:53
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chrispa6e: Which is why I tried different machines routers browsers and patch cables before I called them.

 

You're aware of course that speedtest.net using a web browser will deliver incredibly inaccurate results on a 1Gbps connection? If you weren't then you need to be aware of this and there are a significant number of threads on here that discuss this very issue.

 

The real world reality is that in pretty much 99% of cases throughput issues on 1Gbps plans are related to internal network issues and/or hardware are nothing to do with the RSP or Chorus/LFC.

 

 


 
 
 
 




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  # 1986002 30-Mar-2018 15:07
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For something so inaccurate it's able to give incredibly consistent results across various servers don't you think?

 

... Whoops to new can't post links.




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  # 1986005 30-Mar-2018 15:20
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I realize speedtest.net doesn't give a perfect real world result and 1G/500 plan has a best effort of 2.5 in the retail space but, when my download drops to 200Mbps when I'm used to receiving 950 and my upload is still sitting around 520 there is a problem and it's not with my equipment when I have already done my own isolation tests removing everything that could be a contributing factor.

Now I don't know what Chorus splitters can handle but I have a fair idea what UFF ones handle and if a certain RSP or RSPs decide to upgrade the bulk of their top tier plans it is going to cause an issue in some places.

 

Now if my RSP isn't willing to entertain the idea cause the're worried about the cost of truck roll then I have no choice but to switch and pay the ETF.

I'm also not sure about how many of the senior members that operate on this forum actually work for RSPs but I suspect there is a byass, especially toward new members.


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  # 1986006 30-Mar-2018 15:23
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chrispa6e:

 

For something so inaccurate it's able to give incredibly consistent results across various servers don't you think?

 

... Whoops to new can't post links.

 

 

 

 

Consistency does not equate to accuracy especially for diagnostics.





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Using empathy takes no energy and can gain so much. Try it.

 

 


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  # 1986020 30-Mar-2018 15:53
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If the CSR did "demand" access, then no, fair enough with your reaction.

 

If he requested access however, thats different - I work on a service desk for an IT provider and I quite often request access to the end users system, but advise them of the reason why, how and how long I expect to need it as well as keeping them on the phone so they can communicate any concerns to me.

 

Just sounds like to me the CSR needs some customer service skills more than anything.

 

 





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  # 1986021 30-Mar-2018 15:54
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chrispa6e:

 

I realize speedtest.net doesn't give a perfect real world result and 1G/500 plan has a best effort of 2.5 in the retail space but, when my download drops to 200Mbps when I'm used to receiving 950 and my upload is still sitting around 520 there is a problem and it's not with my equipment when I have already done my own isolation tests removing everything that could be a contributing factor.

 

You have *not* eliminated your own equipment from being the cause - and when I say "equipment" I'm also including your testing methodology.

 

Seeing results of 200 down / 500 up because you're accessing speedtest.net using a web browser are totally possible and do not indicate your RSP is fault or that there is a fault. It can simply show the flaws of using a browser based approach for testing.

 

What does the speedtest.net app show? This is the only accurate(ish) way of testing results.

 

 




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  # 1986023 30-Mar-2018 15:56
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It seems to be accurate enough for the RSP to consider further testing of my network.

Why not theirs?

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  # 1986024 30-Mar-2018 16:05
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How would you like this resolved?




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  # 1986025 30-Mar-2018 16:10
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The complaint form on the MYR web page asks that same question and right now I’d be happy just being released from contract so I can churn without penalty.

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