Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6
4724 posts

Uber Geek
+1 received by user: 1441


  Reply # 1985960 30-Mar-2018 14:17
One person supports this post
Send private message

Raise a support ticket using a different method then.


13743 posts

Uber Geek
+1 received by user: 2388

Trusted
Subscriber

  Reply # 1985961 30-Mar-2018 14:21
3 people support this post
Send private message

Wondering if this is someone trolling Geekzone. I don't think anyone could really believe what they're saying, particularly someone who can use phrases like "layer 3 access".





AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software


26 posts

Geek
+1 received by user: 4


  Reply # 1985963 30-Mar-2018 14:25
Send private message

Yeah you got me I’m a troll.

Wish my Internet was as fast as it should be so I could troll harder.

Or maybe if my pull requests weren’t taking this long I wouldn’t have time to sit here with my iPad bitching about something I don’t agree with in clearly the wrong place.

3342 posts

Uber Geek
+1 received by user: 1110

Subscriber

  Reply # 1985988 30-Mar-2018 14:28
One person supports this post
Send private message

They probably want access to your PC because 9 out of 10 times, this issue is related to the PC or router rather than the access circuit itself.



26 posts

Geek
+1 received by user: 4


  Reply # 1985994 30-Mar-2018 14:32
Send private message

Which is why I tried different machines routers browsers and patch cables before I called them. They only thing the 1st guy did different to me was ask me to test speed test servers that belonged to other RSPs which I did and provided to him.

4724 posts

Uber Geek
+1 received by user: 1441


  Reply # 1985995 30-Mar-2018 14:37
2 people support this post
Send private message

Really not sure what you want people to say here.

 

Teamviewer seems to be a regular tool used by MyRepublic for troubleshooting, so much so that they have an article on their website. If you don't want to use this tool, then either change provider, or contact them using an alternate method.


26196 posts

Uber Geek
+1 received by user: 5796

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1986000 30-Mar-2018 14:53
One person supports this post
Send private message

chrispa6e: Which is why I tried different machines routers browsers and patch cables before I called them.

 

You're aware of course that speedtest.net using a web browser will deliver incredibly inaccurate results on a 1Gbps connection? If you weren't then you need to be aware of this and there are a significant number of threads on here that discuss this very issue.

 

The real world reality is that in pretty much 99% of cases throughput issues on 1Gbps plans are related to internal network issues and/or hardware are nothing to do with the RSP or Chorus/LFC.

 

 




26 posts

Geek
+1 received by user: 4


  Reply # 1986002 30-Mar-2018 15:07
Send private message

For something so inaccurate it's able to give incredibly consistent results across various servers don't you think?

 

... Whoops to new can't post links.




26 posts

Geek
+1 received by user: 4


  Reply # 1986005 30-Mar-2018 15:20
Send private message

I realize speedtest.net doesn't give a perfect real world result and 1G/500 plan has a best effort of 2.5 in the retail space but, when my download drops to 200Mbps when I'm used to receiving 950 and my upload is still sitting around 520 there is a problem and it's not with my equipment when I have already done my own isolation tests removing everything that could be a contributing factor.

Now I don't know what Chorus splitters can handle but I have a fair idea what UFF ones handle and if a certain RSP or RSPs decide to upgrade the bulk of their top tier plans it is going to cause an issue in some places.

 

Now if my RSP isn't willing to entertain the idea cause the're worried about the cost of truck roll then I have no choice but to switch and pay the ETF.

I'm also not sure about how many of the senior members that operate on this forum actually work for RSPs but I suspect there is a byass, especially toward new members.


11880 posts

Uber Geek
+1 received by user: 5513

Trusted

  Reply # 1986006 30-Mar-2018 15:23
2 people support this post
Send private message

chrispa6e:

 

For something so inaccurate it's able to give incredibly consistent results across various servers don't you think?

 

... Whoops to new can't post links.

 

 

 

 

Consistency does not equate to accuracy especially for diagnostics.





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


xpd

The Overrated Raccoons
8679 posts

Uber Geek
+1 received by user: 1247

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 1986020 30-Mar-2018 15:53
5 people support this post
Send private message

If the CSR did "demand" access, then no, fair enough with your reaction.

 

If he requested access however, thats different - I work on a service desk for an IT provider and I quite often request access to the end users system, but advise them of the reason why, how and how long I expect to need it as well as keeping them on the phone so they can communicate any concerns to me.

 

Just sounds like to me the CSR needs some customer service skills more than anything.

 

 





XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under


26196 posts

Uber Geek
+1 received by user: 5796

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1986021 30-Mar-2018 15:54
Send private message

chrispa6e:

 

I realize speedtest.net doesn't give a perfect real world result and 1G/500 plan has a best effort of 2.5 in the retail space but, when my download drops to 200Mbps when I'm used to receiving 950 and my upload is still sitting around 520 there is a problem and it's not with my equipment when I have already done my own isolation tests removing everything that could be a contributing factor.

 

You have *not* eliminated your own equipment from being the cause - and when I say "equipment" I'm also including your testing methodology.

 

Seeing results of 200 down / 500 up because you're accessing speedtest.net using a web browser are totally possible and do not indicate your RSP is fault or that there is a fault. It can simply show the flaws of using a browser based approach for testing.

 

What does the speedtest.net app show? This is the only accurate(ish) way of testing results.

 

 




26 posts

Geek
+1 received by user: 4


  Reply # 1986023 30-Mar-2018 15:56
Send private message

It seems to be accurate enough for the RSP to consider further testing of my network.

Why not theirs?

4724 posts

Uber Geek
+1 received by user: 1441


  Reply # 1986024 30-Mar-2018 16:05
2 people support this post
Send private message

How would you like this resolved?




26 posts

Geek
+1 received by user: 4


  Reply # 1986025 30-Mar-2018 16:10
Send private message

The complaint form on the MYR web page asks that same question and right now I’d be happy just being released from contract so I can churn without penalty.

1 | 2 | 3 | 4 | 5 | 6
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48


Shipments tumble as NZ phone upgrades slow
Posted 2-Mar-2018 11:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.