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101 posts

Master Geek
+1 received by user: 17


# 232206 4-Apr-2018 20:41

Just wondering if any of you night owls are having speed issues and packet loss. I have a feeling it's not just My republic but those with ISP's that use Vocus, or Chorus. However something isn't right.

 

I am personally on a gigabit line usually seeing 940/430 ping under 2ms. However, my current speeds are less than desirable and ping tests are showing greater than 50% packet loss.

 

 

 

Had to boot up my linux server just to get running because Windows has pushed some restriction on offline accounts defaulting to a weird setup where only windows apps are accessable. But that's another issue.

 

So yea, anyone else experiencing issues? Called up Support and was told, nothing they can do, engineers have gone home but they know of the issue and have been trying to source the issue today.

 

 


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170 posts

Master Geek
+1 received by user: 8


  # 1988369 4-Apr-2018 20:45
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Yep, seeing the same issue. Rang them to report it, they said it wasn't on the status page as it's "not an outage", whatever that means.

 

Seeing speeds of 1-2 Mbps in each direction, and my friends are reporting packet loss from me on voice chat.


576 posts

Ultimate Geek
+1 received by user: 196


  # 1988370 4-Apr-2018 20:47
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Our speeds are very slow too on MyRepublic in Chch.

 

Kids say it has been this way all day.


 
 
 
 




101 posts

Master Geek
+1 received by user: 17


  # 1988380 4-Apr-2018 21:01

If it's been an issue all day, that's pretty appalling. I would consider anything less than 99% packet delivery an issue but considering at this very moment I can report less than 30% delivery. What organisation sends engineers home when there is a significant issue effecting more than just a few customers?


69 posts

Master Geek
+1 received by user: 4


  # 1988382 4-Apr-2018 21:06
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Same here in Rangiora.

16 posts

Geek
+1 received by user: 1


  # 1988404 4-Apr-2018 21:10
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And in Rolleston on Enable network


69 posts

Master Geek
+1 received by user: 4


  # 1988410 4-Apr-2018 21:17
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Just had a reply back from customer service via facebook messenger. They are aware of the issues and say they will update the network status info shortly.

13 posts

Geek
+1 received by user: 1


  # 1988415 4-Apr-2018 21:25
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Just phoned My Republic, surprised they answered in about 30seconds . They said wide spread issue they were unsure of why but were working on it.... I'm gonna have to call in sick tomorrow with these withdrawal symptoms.

 
 
 
 


36 posts

Geek
+1 received by user: 3

Trusted
MyRepublic

  # 1988420 4-Apr-2018 21:37
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Hi everyone, our engineers are currently looking into performance issues on the network. Please keep an eye on our status page for updates.

https://status-nz.myrepublic.net/


11 posts

Geek


  # 1988438 4-Apr-2018 22:04
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MyRepublic:

 

Hi everyone, our engineers are currently looking into performance issues on the network. Please keep an eye on our status page for updates.

https://status-nz.myrepublic.net/

 

 

 

 

Hi there, firstly I appreciate MyRepub does have awesome uptime, but it does concern me this issue has been happening supposedly a lot of the day, before really collapsing about 7:30pm tonight.. 

 

I am on a commercial business grade connection (expensive but the extra we pay is for enhanced support), and when I rung the help desk I was told "we're having trouble getting technicians as they've all gone home.."...    I rung back a couple of hours later to be told they had someone working on it, and would hopefully have it fixed in the next 24 hours!! that's a long time.. :(


400 posts

Ultimate Geek
+1 received by user: 109


  # 1988440 4-Apr-2018 22:08
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Belldog:

 

MyRepublic:

 

Hi everyone, our engineers are currently looking into performance issues on the network. Please keep an eye on our status page for updates.

https://status-nz.myrepublic.net/

 

 

 

 

Hi there, firstly I appreciate MyRepub does have awesome uptime, but it does concern me this issue has been happening supposedly a lot of the day, before really collapsing about 7:30pm tonight.. 

 

I am on a commercial business grade connection (expensive but the extra we pay is for enhanced support), and when I rung the help desk I was told "we're having trouble getting technicians as they've all gone home.."...    I rung back a couple of hours later to be told they had someone working on it, and would hopefully have it fixed in the next 24 hours!! that's a long time.. :(

 

 

Myself and 2 others have had this since last Thursday in hamilton, and another couple of friends in one of which lives in havelock is bearly able to use the internet and another in new plymouth are getting similar results


11 posts

Geek


  # 1988448 4-Apr-2018 22:20
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Myself and 2 others have had this since last Thursday in hamilton, and another couple of friends in one of which lives in havelock is bearly able to use the internet and another in new plymouth are getting similar results

 

 

Yea, a real concern it isn't fixed by now..  did you log the faults with MyR though? as if they aren't aware they can't fix it..


11 posts

Geek


  # 1988453 4-Apr-2018 22:26
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Ok, just an update.. as at about 10:20pm it appears to be all sorted, at least it is for me.. :)

 

Speed and latency are back to where they should be..


13 posts

Geek
+1 received by user: 1


  # 1988454 4-Apr-2018 22:29
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All good at ours in Christchurch now

576 posts

Ultimate Geek
+1 received by user: 196


  # 1988455 4-Apr-2018 22:29
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Fixed here too. Our 100/20 is back to its normal 105/21.


400 posts

Ultimate Geek
+1 received by user: 109


  # 1988456 4-Apr-2018 22:31
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Belldog:

 

 

Myself and 2 others have had this since last Thursday in hamilton, and another couple of friends in one of which lives in havelock is bearly able to use the internet and another in new plymouth are getting similar results

 

 

Yea, a real concern it isn't fixed by now..  did you log the faults with MyR though? as if they aren't aware they can't fix it..

 

 

 

 

i have been on the phone to them at least 3 times in the last 4 days and multiple emails have been sent from all parties as well as more phone calls from the other parties, they seem to think its an issue with UFF, but UFF dont think that they have a issue, so this could get interesting


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