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4 posts

Wannabe Geek


Topic # 240026 16-Aug-2018 06:58
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Hi all,

 

Ive just moved back to NZ from Australia, and have had the joy of provisioning fibre.

 

Having chosen My Republic on a no contract plan, I'd received an interim VDSL setup and configured My Netgear D7000 no problem.

 

It was suggested I would have to wait 3 to 7 weeks, However 2 days after the VDSL was activated, chorus turns up to assess, and says, we can do it now.

 

ONT is now on the wall, green lights. Plug in router and switch over to Ethernet WAN. Orange lights on the ONT.... Nothing on the D7000

 

I do a few basic turn it off and on, check the cables, swap the cables, turn it off and on again again tests. Nothing changes.

 

I try the VDSL connection and am surprised it's still active, so I switch back and call My Republic. (Customer service and wait times are for another post)

 

I get through to a CSR and he advises something about accounts and flags and says it wasn't due to switch to Fibre for a couple of weeks. Suggests he will activate it now. This doesn't help anything. 

 

I call back again after a few hours of testing various settings and get another CSR who is confused as to why it doesn't work. Fiddles around and makes me do a few more tests. At this point I now can't get a VDSL connection anymore, despite the status showing a solid VDSL link. 

 

They promise to call me back in 30 mins about 10 hours ago. 

 

 

 

So, after all that background, to my questions in descending order of preference:

 

 

 

1. Is there anyone out there wity My Republic, with a D7000 with settings I can review and copy.

 

 

 

2. Are there some suggestions for tests I can perform. I'm willing to buy a new router if it gets it working. No internet is bad.

 

 

 

3. Considering I'm not on a contract, can I simply take my business elsewhere in order to get the internet back faster than waiting for My Republic to figure out what's wrong?


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  Reply # 2074278 16-Aug-2018 07:43
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No reasons why it won't work, it's either configuration wrong at your end or their end.

 

If you're moving providers you'll need to move to one that doesn't have VLAN tagging as I'm pretty sure the D7000 doesn't support VLAN tagging (or maybe it does with newer firmware, you'll need to establish this).

 

 


Banana?
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  Reply # 2074302 16-Aug-2018 09:04
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D7000 does do VLAN tagging (I had one, and it worked).

 

 

 

Have a look here: https://kb.netgear.com/29326/How-to-do-VLAN-Tagging-IPTV-Setup-for-D6220-D7000

 

 




4 posts

Wannabe Geek


  Reply # 2074311 16-Aug-2018 09:14
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Thanks for the confirmation.

There isnt that much configuration required on my side really, so I'm mostly comfortable with the idea it's a failure on MyRepublic side.

That said, I'm going to go out and grab a D-Link DIR-882 in order to test an additional router, and I may aswell choose one they support.

Unless there are other recommendations from those out there with more experience locally.


Banana?
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  Reply # 2074349 16-Aug-2018 10:06
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Have you setup the VLAN tagging on it? MyRepublic requires VLAN setup on the WAN interface.

 

 

 

EDIT - Ignore that, they are untagged.


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  Reply # 2074357 16-Aug-2018 10:25
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Just plug your computer (untagged, DHCP) directly into ONT. Do you get an address??




4 posts

Wannabe Geek


  Reply # 2074378 16-Aug-2018 10:42
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I... did not think of that... I will try this evening.



4 posts

Wannabe Geek


Reply # 2074590 16-Aug-2018 18:31
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So long story short, I received a direct message here from MyRepublic, they got some details from me, & feedback the expected settings for the D7000, which happened to match the config I'd left in place before leaving for work.

 

 

They also checked the backend & twiddled the nobs (I dont know what they changed sorry) but I was told the change would be active after ~1700 today.

 

 

My network woke up & I was able to remote back in to my now live fibre connection, so yay. Internet.

 

 

Full instructions provided below:

 

 

Make sure your router is set to the following for a MyRepublic Fibre link:

 

 

 

Click to see full size

 

 

 

Set this to "Must use Ethernet WAN"

 

 

 

Then if you switch to the internet setup page:

 

 

 

 

Internet service provider: Other

 

Ensure the drop down box above "enable this interface" is set to: Internet

 

Enable interface should be: ticked

 

Use VLANID should be: unticked

 

If it asks if we require a login please set to: no

 

Internet IP address and DNS Address: Set both to automatic

 

Then finally set NAT to: Enabled

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