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56 posts

Master Geek
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# 251568 1-Jul-2019 20:59
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Hi all,

 

 

 

I'm facing this weird speed degradation issue and I hope someone can help me please. Basically, I moved to a new house (more on this later) and I'm not getting the rated speed at the new property. The plan that I'm on is 100/20 and I'm getting around 60~80/20. Upload speed is maxed out so that's fine, but it's the download speed I care about.

 

At my old property, I was getting around 100~105 Mbps down and 20 up and this is consistent. My old house is pretty big, router was placed at first floor and I would use my internet downstairs. The distance between my endpoint devices and the router is at least 3~4 rooms away. At my new property, I'm getting at most 80 Mbps and this is me standing directly in front of the router.

 

I've tested both 2.4Ghz and 5Ghz and cable connection. Same results. Router hasn't changed, firmware & settings remain the same. My endpoint devices haven't changed or updated either. I'm using Speedtest Android app on my Galaxy S8+ (running Android 8.0), and also running both the new and legacy Speedtest.net in Firefox/Chrome/Edge on my Lenovo T480s laptop on Windows 10 build 1903 (latest). I'm always connected to the same speedtest server, to keep things consistent. All the tests at the new property gave me the same download speed. However, occasionally, I would get around 100 Mbps download. When I'm carrying out the speedtest, I am only running 1x instance at a time. I'm never running multiple speedtests on multiple devices.

 

My router is the D-link Exo DIR-882 and I've also tested using another router - Huawei HG659b. Both routers worked fine for me at the old property. I've also tried replacing the Cat6 ethernet cable connected from the router to the ONT, as well as replacing the Cat6 ethernet cable I'm using between my laptop and the router.

 

In addition to the potential line/speed degradation, it would take more than 10+ minutes for my router to pickup an IP address from the ONT, whenever the router gets restarted. The internet status port would blink orange for a long time, until it finally stays green. This behavior is consistent across both routers and was never an issue at the old property. I also have a static IP address with MyRepublic and they didn't carry this over when I moved house, which leads me to believe that they didn't provision properly on their end.

 

Chorus technician was onsite earlier today and replaced the ONT with a new one. MyRepublic confirmed multiple times that the provisioning on their end is correct and doesn't seem to know what to do or what else to suggest...

 

 

 

Here are some screenshots of the speedtests at my new property. This is the correct, expected result I should be getting (again, I'm only getting the below occasionally):

 

 

 

 

 

This is the speed I'm mostly getting:

 

 

 

 

And here are some other tests:

 

 

 

 

 

By the way, I'm not streaming or downloading anything. Nothing in the household is using the internet when I'm running the speedtests.

 

 

 

Regarding moving to my new house, it's actually an old property that I lived at for the past few years. This property was recently renovated and it took a couple of months to complete - hence why I moved out of the property for a while and have now moved back in. The renovation does not and should not affect the ONT or any of the fiber installations. It doesn't touch the cables or anything like that, so I don't imagine this being an issue. Anyway, I was with a different ISP when I was still living at this property and I was on a 200/20 plan. I was consistently getting 200 download. So even though I'm now with a different ISP (MyRepublic), I don't think it would matter and I shouldn't be getting at most 80% of my plan speed...

 

 

 

 

 

 

 

 


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4887 posts

Uber Geek
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  # 2268005 1-Jul-2019 21:04
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Friends don't let friends join My Republic

Pick another ISP



56 posts

Master Geek
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  # 2268006 1-Jul-2019 21:09
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Haha, I either don't have friends, or have terrible friends :(

 

 

 

Jokes aside, I've heard that MyRepublic had a bad reputation. But I've been with multiple ISPs in the past and never really had issues with any of them (guess I was just lucky?). I don't really host Plex or have any services at home that relies heavily on a good/fast connection, so for the most part, I've been fine on a 100/20 plan across most ISPs....

 

 

 

And to be fair, I was getting maxed out speeds with MyRepublic at my old property. Never had any issues with the performance. No random disconnections or anything like that and it has been stable for the past 7 months since I joined them...speaking of which, I joined them because they were doing a promo at the time, I'm paying around $59 per month atm, which was the cheapest plan I found at the time. I heard 2Degrees is good, but I'm tight on budget, so yeah ended up going with MyRepublic...

 

 

 

Do you think I'm getting throttled? It's weird that on my laptop, I would sometimes get close to the rated speed (around 90~100) but on my phone I would get like only 60~70%. Both laptop and phone tested on 5Ghz bands. If I test on the 2.4Ghz band, I would consistently get around 60~80% on both laptop and phone.

 

 

 

Oh and I've tried switching the Wifi channels around, but don't think it makes a difference if I'm standing right in front of the router doing those tests...


 
 
 
 


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  # 2268013 1-Jul-2019 21:21
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If you are getting the same speeds over Ethernet then no point mucking around with the Wi-Fi

Mr Snotty
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  # 2268033 1-Jul-2019 21:57
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To be perfectly honest - MyRepublic is just rubbish in generals now. They seem to just simply not have enough bandwidth for everyone. I've seen worse congestion on Gigabit connections but since there isn't many people from Geekzone using MyRepublic anymore (most have shifted to better ISP's) we really don't hear about it as much.

 

Of all the connections that I have looked into for people (these connections had UniFi gear so more than capable for Gigabit) switching ISP's achieved full speed again.

 

I personally recommend 2degrees as they have a $200 credit deal currently. You do get what you pay for. If you pay bottom dollar then there will be sacrifices. It is worth spending just that little more for a competent ISP.

 

Even take a look at Skinny unlimited broadband - yes, it is a little more expensive but honestly you're better off.

 

I do have a bit more of a technical picking an ISP guide in my signature if you're interested. But I never have, and never will recommend MyRepublic to anyone.





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  # 2268043 1-Jul-2019 22:40
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With such a detailed first post, it's odd not to see tests run over ethernet. Try those and report back.

 

 

 

N.

 

 





--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


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  # 2268134 2-Jul-2019 07:10
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Talkiet:

With such a detailed first post, it's odd not to see tests run over ethernet. Try those and report back.


 


N.


 



Umm


I've tested both 2.4Ghz and 5Ghz and cable connection. Same results



56 posts

Master Geek
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  # 2268286 2-Jul-2019 10:25
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Thanks for the suggestions everyone.

 

 

 

What do you know, this morning all of a sudden I'm getting 103~104Mbps down consistently. Done multiple tests on wifi, a couple of rooms away. So yeah, seems like an issue at MyRepublic's end...?

 

 

 

Anyway, will see how things go. I planned on switching to 2Degrees after my 1 year "contract" with MyRepublic is up anyway. 


 
 
 
 


defiant
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  # 2268301 2-Jul-2019 10:53
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Or it could be your wifi, channel congestion, more people using wifi at the time you're testing etc

 

Doing it over wifi is not a reliable method




56 posts

Master Geek
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  # 2268304 2-Jul-2019 11:00
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Nah, it's not the wifi.

 

 

 

Channel interference shouldn't matter if you're standing directly in front of the router to test. That is what I was doing in all my previous tests. I've used InSSIDer to monitor the channels around my neighbourhood and made sure to put it on channels that aren't overlapping others. I've tested multiple channels and the result is the same.

 

 

 

No one else is using the internet. I'm the only one in the household atm. All my other devices are not downloading or doing anything that could be using internet.

 

 

 

And like I mentioned in OP, I tested it on ethernet as well, same results. Every potential variable has been removed. I've kept all my devices, router (and its settings, firmware etc) the same. All I did was move house.

 

 

 

Anyway, it's OK now, will monitor for a while.


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  # 2268357 2-Jul-2019 12:09
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chaoscreater:

 

[snip]Channel interference shouldn't matter if you're standing directly in front of the router to test. That is what I was doing in all my previous tests. I've used InSSIDer to monitor the channels around my neighbourhood and made sure to put it on channels that aren't overlapping others. I've tested multiple channels and the result is the same.

 

 

Not quite correct - the various apps are only checking for WiFi channels that can be received, they aren't working like a spectrum analyser and seeing all activity in the frequency band. For example a leaking microwave oven will destroy any 2.4GHz WiFi signal, even if you are right next to the AP, and nothing will show on InSSIDer, because the microwave is not an AP. The app is can only check for interference from another AP, not interference from another RF source.




56 posts

Master Geek
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  # 2268400 2-Jul-2019 13:02
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You're right. We actually had a client that complained about wifi issues, and we discovered that every time the microwave in the kitchen next room goes on, wifi gets killed completely.

 

 

 

Having said that, I don't think there should were any interference issues. Unless my neighbours have installed a custom firmware on their router and increased the wifi power to more than what is strictly allowed. The "new" house that I moved into is actually the same house that I lived at for the past 4~5 years. I only moved out of the house for the past 7 months as it was undergoing renovations. I moved back to the same house, placed my microwave and router, etc in the same spots. No one was using microwave either. And it wouldn't make sense that on a 5Ghz band (which I believe isn't the same spectrum as microwave), I was getting the same result. Also, tests using ethernet cable gave me the same result. The optical port on the ONT looks OK as well and the Chorus technician ran a few tests for me, said that my fiber signal is actually better than the average in my neighbourhood (around -15dbm for me, whereas neighbourhood average is -16dbm). So don't think there were any interference on the fiber cable either...


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Ultimate Geek
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  # 2268532 2-Jul-2019 15:07
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As you've already ruled out WiFi by testing over Ethernet, do you notice the same symptoms in the early hours of the morning, or only during the evening?

 

If it only happens during the evening, there's likely congestion somewhere further upstream from you, and it's probably not Chorus causing it.

 

Have a look at the MyRepublic performance threads on this forum. Make a decision based on your needs. Which is more important to you? Low cost, or consistent performance?

 

 

 

If it happens at all hours of the day, I'd be looking at the computer you've been testing with. Boot a Linux iso on your machine, test again (still over Ethernet) and post your results. This thread should help.




56 posts

Master Geek
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  # 2269068 3-Jul-2019 10:09
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OK, so I got home last night around 6:30pm and ran a few more tests. Speed went back down to around 45~75 Mbps. Ran another couple of tests around 9~10pm, same results.

 

Occasionally, I'll get a test result of 100~104 Mbps, but generally, the test results are consistent at around 45~75. But around 11:30pm, speed went up to 70~80 Mbps.

 

This morning, I also ran a few more tests and the results are consistent at around 102~104 Mbps.

 

All the tests I've mentioned so far are on WiFi, using my Galaxy S8+ on Android 8.0. I've tested a few more other devices, like my Poco F1 and my wife's iPhone 8+ and the results are consistent. I think perhaps I'm getting throttled during peak usage hours?

 

I'll be looking at a new ISP once my contract with MyRepublic expires at the end of the year. I don't really have too much of a problem with the slower/inconsistent speed, as long as this is expected and not an underlying issue somewhere. I just wish MyRepublic had been more honest with me and just told me that I'm getting throttled (assuming that's indeed the case), rather than pushing the issue to Chorus or blaming on other things. The last time I got throttled was back in the old Xtra Telecom days. I haven't really had any issues with any ISPs in the past few years and MyRepublic has been fine for me at my old property, so it just seems all a bit weird and coincidental that I'm facing this issue now.


36 posts

Geek
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MyRepublic

  # 2269199 3-Jul-2019 12:26
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Hi everyone!

Good to see everyone's feedback regarding this issue. We have been looking into this with our Networks Team and Chorus to see where the issue lies as we don't throttle our connection speeds and aren't experiencing bandwidth issues on the network which suggests an isolated issue.

I have checked with the team and can see that they are in contact with you for more specific testing to get a better insight and come to a resolution. 

For any issues, we suggest getting in contact with the team so we can investigate all cases.

Cheers


399 posts

Ultimate Geek
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  # 2269422 3-Jul-2019 17:05
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Your not been throttled, possibly MyR haven't got a big enough handover in in your location to cope.


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