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29127 posts

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Biddle Corp
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  #2529282 27-Jul-2020 09:52
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For reference I found the Windows app to be a bit inconsistent, I would use either the website, or the command line version of the software as it provided the most consistent results.



FWIW I've also seen a few inconsistencies as well, including once where the app refused to show download speeds higher than 100Mbps on my laptop when. I could use a browser or iPerf and get great speeds, but the app just seemed to be stuck. About a week later it magically fixed itself.


With the new testing methodology they're using which does include data from multiple servers it will be interesting to see how it affects results.





2807 posts

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  #2529286 27-Jul-2020 09:57
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Using the Windows 10 app doesn't yield any better results:


Solution Architect @Firstgas Group
All comments are my own opinion, and not that of my employer unless explicitly stated.


4753 posts

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  #2529291 27-Jul-2020 10:06
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The post above shows the difference a browser makes - a perfect test using Firefox, and sluggish speeds using Chrome.



I've been running a ton of speed tests lately, and there has been no significant difference between the speedtest chrome and CLI results. 


eg, i just ran one now, chrome reports 587/549, CLI reports 603/549.   I've had occasions where chrome is slightly faster, and where the CLI is slightly faster. I guess my PC has a ton of memory and fast cpu which perhaps allows chrome to compete.


Ideally though, you should run speedtests using the app/cli, while directly connected to the ONT. Even then , try a couple of different cables to see if you have cable issues. 


But, really, changing between chrome and CLI is not going to explain a missing 450mbps in speed. 



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  #2529292 27-Jul-2020 10:09
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One other thing that caught me out:



I used the same laptop to test two ports after I re-did some wiring. One was 300/400. One was 950/480.



Turns out I was absentmindedly plugging into power when I tested at my desk, and unplugging to go to the other jack. Power management was killing my speeds. The laptop connected at 1G and showed gigabit speeds on A/C, but well below when on battery. It was set to "high performance" not any power saving setting.



On mains on both, 950/480 on both.

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  #2529303 27-Jul-2020 10:29
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I want to take my Corvette out for a speed test.... but lights start flashing above 100kph :-)




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  #2529736 27-Jul-2020 17:40
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Hey Lokhor,


If you're still having issues feel free to flick me a PM and we'll arrange a time I can do some checks with you if you like.


The others are correct with what they mention in regards to browser results, especially if the device is a little on the older end, however if we're seeing similar from the official Ookla App (or the CLI equivalent) via a Gigabit Ethernet connection then there might be an actual issue. As you're quite significantly below our normal rates for Wellington I'd be more than happy to help have a look around and see if we can locate any issue either with the line itself, hardware or other network configuration (either on our end or elsewhere) if you want to flick me your details.


Luke ~ Service Assurance

41 posts


  #2529860 27-Jul-2020 23:00
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Just wanted to put a shoutout to Luke. He helped me with several useful tests to isolate where the issue was. I was able to saturate my line up and down using iperf testing (using the Chorus fibre lab! not the MR speed test server).




Big thanks to Luke for his help.





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