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573 posts

Ultimate Geek
+1 received by user: 216


  Reply # 1102736 5-Aug-2014 17:10
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Do you want to report what episodes of shows are missing or are listed but can't be played?







301 posts

Ultimate Geek
+1 received by user: 103

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Lightbox

  Reply # 1102742 5-Aug-2014 17:19
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solaybro: Do you want to report what episodes of shows are missing or are listed but can't be played?


Missing episodes are expected, so don't worry about it.

Episodes that are on the site, but don't work is bad news and we're very interested (since we need to go back to our supplier and get a new delivery).




Lightbox - we are online TV.

180 posts

Master Geek
+1 received by user: 9

Lifetime subscriber

  Reply # 1102744 5-Aug-2014 17:21
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I have spent the last couple of hours experimenting with the panning stutter or rubber banding effect that I have noticed when watching Warehouse 13 and Vikings.

Tested using Firefox and IE11 on my HTPC which is a high quality build Blu-ray and DVBViewer machine that has no issues with any HD content playback.

1. It is not related to DNS servers. Was tested with Unotelly and Telecom DNS.
2. The stutter/jerking during panning shots happens on both Firefox and IE playback.
3. The effect seems to be more evident on full screen playback.
4. I have been playing Warehouse 13 Pilot from both Netflix and Lightbox and there is no jitter using NF.
5. Lightbox playback jitter/rubber band effect happen during horizontal and vertical panning

Test Example: Warehouse 13 Season 1, Ep 1 Pilot, approx 45:25 a segment showing vehicles entering Seever City I see jerky playback of the aerial view but only from Lightbox. Note, this is being viewed on a 130 inch projector display.

It just may be Silverlight not handling the stream well but the curious fact is that the same test example plays fine with NF but not well with Lightbox.

It is not likely that my HTPC is under powered considering I can stream both NF and Lightbox at the same time in two browser windows with no issues.

By the way, the Lightbox video had slightly better colour depth and skin tones when compared to NF while streaming Warehouse 13 side by side. Both streams had the same pixel quality.

573 posts

Ultimate Geek
+1 received by user: 216


  Reply # 1102747 5-Aug-2014 17:29
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Lightbox:
Episodes that are on the site, but don't work is bad news and we're very interested (since we need to go back to our supplier and get a new delivery).


So far I have found 'House' is listed (with many missing episodes) but there is no play button. That sounds like an issue at you end though and not the supplier.







301 posts

Ultimate Geek
+1 received by user: 103

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Lightbox

  Reply # 1102748 5-Aug-2014 17:41
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datahawk: I have spent the last couple of hours experimenting with the panning stutter or rubber banding effect that I have noticed when watching Warehouse 13 and Vikings.

Tested using Firefox and IE11 on my HTPC which is a high quality build Blu-ray and DVBViewer machine that has no issues with any HD content playback.

1. It is not related to DNS servers. Was tested with Unotelly and Telecom DNS.
2. The stutter/jerking during panning shots happens on both Firefox and IE playback.
3. The effect seems to be more evident on full screen playback.
4. I have been playing Warehouse 13 Pilot from both Netflix and Lightbox and there is no jitter using NF.
5. Lightbox playback jitter/rubber band effect happen during horizontal and vertical panning

Test Example: Warehouse 13 Season 1, Ep 1 Pilot, approx 45:25 a segment showing vehicles entering Seever City I see jerky playback of the aerial view but only from Lightbox. Note, this is being viewed on a 130 inch projector display.

It just may be Silverlight not handling the stream well but the curious fact is that the same test example plays fine with NF but not well with Lightbox.

It is not likely that my HTPC is under powered considering I can stream both NF and Lightbox at the same time in two browser windows with no issues.

By the way, the Lightbox video had slightly better colour depth and skin tones when compared to NF while streaming Warehouse 13 side by side. Both streams had the same pixel quality.


Hi datahawk,

That's very useful (and impressive) feedback. Thanks a lot. We'll try and chase down the issue - and may come back at you with some additional questions/requests if that's OK?

/Jakob




Lightbox - we are online TV.

2467 posts

Uber Geek
+1 received by user: 667


  Reply # 1102749 5-Aug-2014 17:44
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solaybro:
Lightbox:
Episodes that are on the site, but don't work is bad news and we're very interested (since we need to go back to our supplier and get a new delivery).


So far I have found 'House' is listed (with many missing episodes) but there is no play button. That sounds like an issue at you end though and not the supplier.


Interesting... Not a House fan myself (yet?) but although Season 1 is totally missing, and Season 2 has NO episodes showing, s3e8 (only one there) works fine, as do episodes in s5 and s6.
Accesses using iPad app if This helps?

180 posts

Master Geek
+1 received by user: 9

Lifetime subscriber

  Reply # 1102750 5-Aug-2014 17:45
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Hi Jakob,

No problem. Happy to assist where I can.

Regards
Paul

573 posts

Ultimate Geek
+1 received by user: 216


  Reply # 1102758 5-Aug-2014 17:59
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PhantomNVD:
solaybro:
Lightbox:
Episodes that are on the site, but don't work is bad news and we're very interested (since we need to go back to our supplier and get a new delivery).


So far I have found 'House' is listed (with many missing episodes) but there is no play button. That sounds like an issue at you end though and not the supplier.


Interesting... Not a House fan myself (yet?) but although Season 1 is totally missing, and Season 2 has NO episodes showing, s3e8 (only one there) works fine, as do episodes in s5 and s6.
Accesses using iPad app if This helps?


I clicked on quite a few episodes and none of them have an option to play them.

Accessing via:
Laptop
Windows 8
Chrome
Ad blockers disabled








2467 posts

Uber Geek
+1 received by user: 667


  Reply # 1102792 5-Aug-2014 18:32
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solaybro:
PhantomNVD:
solaybro:
Lightbox:
Episodes that are on the site, but don't work is bad news and we're very interested (since we need to go back to our supplier and get a new delivery).


So far I have found 'House' is listed (with many missing episodes) but there is no play button. That sounds like an issue at you end though and not the supplier.


Interesting... Not a House fan myself (yet?) but although Season 1 is totally missing, and Season 2 has NO episodes showing, s3e8 (only one there) works fine, as do episodes in s5 and s6.
Accesses using iPad app if This helps?


I clicked on quite a few episodes and none of them have an option to play them.

Accessing via:
Laptop
Windows 8
Chrome
Ad blockers disabled



ok, hauled out and booted up the laptop to check (sooo much easier to type too!) and I can see and play all the episodes I mentioned above in Chrome and IE, only difference is I now see 5 episodes (without numbers) in Season2 (empty on iPad, and they reference to the LAST episodes that actually played (in the description to the right) and clicking play THERE gives me an http500 error(?)

other episodes play properly though, from chrome or IE... could be account specific maybe?


@Freitasm: see, I CAN load images, just find the separate page upload a chore :)

for reference, here's the error page link: https://eft.lightbox.co.nz/Tv/Player/135_384_undefined


[
edited to add error link]

566 posts

Ultimate Geek
+1 received by user: 82

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  Reply # 1102800 5-Aug-2014 18:46
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Thanks for the trial, is there any way you could choose a category and then choose a random option that would play random episodes from that category one after the other.  Am thinking of kids, you just push play and then walk away and they don't have to choose anything, just like a kids channel.

304 posts

Ultimate Geek
+1 received by user: 66


  Reply # 1102804 5-Aug-2014 18:52
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Anyone have the problem when watching a program on the tv screen and then go back to do something on the pc screen and the window on the tv acreen minimises :(

2467 posts

Uber Geek
+1 received by user: 667


  Reply # 1102814 5-Aug-2014 19:17
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Cbfd: Anyone have the problem when watching a program on the tv screen and then go back to do something on the pc screen and the window on the tv acreen minimises :(


Are you watching on "extended desktop"?

please see the earlier request to add details to error complaints?

WHAT you're using to play it through, and what ISP (etc)

@lightbox & Freitasm... think we ready for a "Lightbox Beta user feedback" thread yet? perhaps with another prompt on what errors/suggestions they're after, (and a running list in the first post to avoid repetition) and a guide for error submissions too?wink

89 posts

Master Geek
+1 received by user: 54


  Reply # 1102819 5-Aug-2014 19:31
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Lightbox needs a proper "kids" mode that stops them from being able to view the images related to shows they are unable to play. Got a bit of a shock when switching to my kids "G" rated profile only to be greeted with a big banner for "Masters of Sex" with the "American Horror Story" etc... below.

953 posts

Ultimate Geek
+1 received by user: 222

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Subscriber

  Reply # 1102822 5-Aug-2014 19:41
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So following my problem with the sign up last night - it appears to be an issue with the Safari browser.

As you can see below, there is no log in button;



I was playing Doctor Who S01E01 - Opening Credits (TARDIS flying through wormhole)

I found playback using chrome worse than using the iPad app.  On the iPad (Gen4) over wifi the quality is good.  Also no problems on Netflix for the same program.

Using the PC it stutters.
ISP - Vodafone DSL 
DNS - With Unotelly and without - no difference
VPN - None
Device - PC AMD Phenom II x4 840 (3.2GHz) with 8GB RAM 64-bit Win7
Browser - Chrome Version 36.0.1985.125
Browser - IE11 Version 11.0.96
Date/Time - 5-August around 1930 hours

Also found that using IE in "InPrivate" mode it had the mixed content issue/popup.

Just a thought!  This is a very similar problem that is experienced by users of Premier League Pass and possibly to the same extent.  I'm a programmer and tend not to believe in coincidences - is it related?  The content is coming from the US (predominantly) and so could be suffering with conversion issues.  If you find a solution to it, please let PLP know .

EDIT: typo and missed words!




Procrastination eventually pays off.


304 posts

Ultimate Geek
+1 received by user: 66


  Reply # 1102831 5-Aug-2014 19:58
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PhantomNVD:
Cbfd: Anyone have the problem when watching a program on the tv screen and then go back to do something on the pc screen and the window on the tv acreen minimises :(


Are you watching on "extended desktop"?

please see the earlier request to add details to error complaints?

WHAT you're using to play it through, and what ISP (etc)

@lightbox & Freitasm... think we ready for a "Lightbox Beta user feedback" thread yet? perhaps with another prompt on what errors/suggestions they're after, (and a running list in the first post to avoid repetition) and a guide for error submissions too?wink


Yer its using extended desktop .. Using chrome and isp is big pipe vdsl -

Anyone else wanna try and see if it happens to them?

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