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301 posts

Ultimate Geek

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Lightbox

  # 1121860 4-Sep-2014 14:09
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BigHammer: Can we please get an update on the device logging issue from Lightbox? As with others I see multiple devices called "PC Computer" in my device list, yet have only accessed Lightbox from one computer. Obviously it's not the device itself that you log. This seriously needs to be looked at. Even non-geek households have multiple devices so you're going to get hit with a barrage of complaints as new users come on board.

Wouldn't be a problem if the 1 item deletion per 30 day limit didn't exist.


Hi Bighammer,

If you are browsing incognito or clearing out all cached content when closing your browser, the multiple registration issue happens. This is intrinsic to the way we track devices and not likely to change in the foreseeable future. If you won't allow us to track your device, we can't recognise it and ultimately we can't offer you our service (since you'll load up your device limit). 

We've had a handful of support cases around the issue and it isn't common at all. We generally advise people to either change their settings for their browser or download another browser that they can use exclusively for Lightbox.

/Jakob




Lightbox - we are online TV.

Stu

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5286 posts

Uber Geek

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  # 1121865 4-Sep-2014 14:16
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I don't clear my cache, but I do use two logins on the PC connected to the TV (one mine, one for the family to use the service).

I'm not stopping you from tracking anything. 




Keep calm, and carry on posting.

 

 

 

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856 posts

Ultimate Geek


  # 1121868 4-Sep-2014 14:19
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BigHammer: I don't clear my cache, but I do use two logins on the PC connected to the TV (one mine, one for the family to use the service).

I'm not stopping you from tracking anything. 


Wouldn't UAC/Sandboxing/etc prevent Silverlight writing any data that Lightbox needs to ID a device in locations used by all users of a device.

Stu

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Uber Geek

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  # 1121906 4-Sep-2014 15:20
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That is what I believe yes, but their terms clearly say five "devices". One computer with multiple logins is still only one device.

If they can't change the way they log computers as a device then that's fine, but they really need to make it clear in their terms and conditions that some factors may reduce the number of physical "devices" registered to an account. 

I'm not the only one here that has commented on this, both during and after the beta.

Don't get me wrong here, I have no problem with the Lightbox service. There is confusion around device registrations and I believe it needs to be cleared up in their terms.




Keep calm, and carry on posting.

 

 

 

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467 posts

Ultimate Geek


  # 1122082 4-Sep-2014 18:53
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It's there any update on chromecast support? I have stopped using the service because plugging the laptop into the tv is just to much of a hassle.

44 posts

Geek


# 1123410 6-Sep-2014 22:38
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Hi Lightbox, can i make some suggestion? a normal price of $15 is a little too much, when you think about you are completing with Netflix, Hulu etc, (lot peoples using their services in NZ with VPN or DNS tech) especially you still have limited content at this stage.
after the Lightbox released, 2 more of my friends jump on Netflix with Xbox account. they are just better and cheaper. i know Netflix is not suppose to use in NZ but out there are so many kiwis using it.
so put this into consideration in your pricing strategies.

Regards
Berman002


1378 posts

Uber Geek


  # 1123464 7-Sep-2014 04:41
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Oh yeah its too expensive, the same price as a Big MAC, Large Frys and 10 mc nuggets...gee




 


 
 
 
 


1464 posts

Uber Geek

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  # 1123465 7-Sep-2014 05:08
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Apsattv: Oh yeah its too expensive, the same price as a Big MAC, Large Frys and 10 mc nuggets...gee


For me at least it isn't the price but how far behind they are when it comes to the likes of "Ray Donnovan" and other series.




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3433 posts

Uber Geek

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  # 1123502 7-Sep-2014 09:19
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berman002: Hi Lightbox, can i make some suggestion? a normal price of $15 is a little too much, when you think about you are completing with Netflix, Hulu etc, (lot peoples using their services in NZ with VPN or DNS tech) especially you still have limited content at this stage.
after the Lightbox released, 2 more of my friends jump on Netflix with Xbox account. they are just better and cheaper. i know Netflix is not suppose to use in NZ but out there are so many kiwis using it.
so put this into consideration in your pricing strategies.

Regards
Berman002


They're not really competing with those US based services as the US ones are not mainstream here. You could argue that, aside from movies, they have far more content but Lightbox also has content they don't. There is also always the remote chance that the US based could get cut. At 50c per day, I think the Lightbox offering is very reasonable.

222 posts

Master Geek


  # 1123522 7-Sep-2014 10:10
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I agree.  $15 is a great price.  If people are not buying Lightbox at $15, they're just not buying that sort of entertainment. 

Once Lightbox has an app for the Playstation 4, which has a significantly bigger install base in NZ than Xbone, it will be a perfect product ;)

33 posts

Geek


  # 1123760 7-Sep-2014 18:52
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A question for Lightbox- do you intend to get iTunes on board and roll out an app for Apple TV?. When you do I'll be in like Flynn. 

2566 posts

Uber Geek


  # 1123816 7-Sep-2014 20:32
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SaRaCeNz: A question for Lightbox- do you intend to get iTunes on board and roll out an app for Apple TV?. When you do I'll be in like Flynn. 


answered before, AppleTV is invite only FROM Apple :(

73 posts

Master Geek


  # 1123852 7-Sep-2014 21:09
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So after the Spark DNS shambles, I changed the DNS on my router to googles 8.8.8.8 and 8.8.4.4. I just tried to get into lightbox now and it says the service is not available outside NZ. Can't it just read my ip and see that I am in Wellington ?

467 posts

Ultimate Geek


  # 1123965 8-Sep-2014 06:28
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MarkCerny: So after the Spark DNS shambles, I changed the DNS on my router to googles 8.8.8.8 and 8.8.4.4. I just tried to get into lightbox now and it says the service is not available outside NZ. Can't it just read my ip and see that I am in Wellington ?


If I understand you correctly, the Spark recommended workaround for the outages on the Spark broadband network are preventing you from accessing the Spark Lightbox web site?

I love DRM, it makes everything easier.

14 posts

Geek


  # 1124659 8-Sep-2014 20:01
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Is it me or is this failing for everybody?
I've had no luck since Friday evening - trying to watch the 5th episode of Vikings but it buffers after 3 minutes and then hangs - no error just buffering

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