Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12
571 posts

Ultimate Geek
+1 received by user: 216


  Reply # 1111450 19-Aug-2014 17:23
Send private message

PhantomNVD:
solaybro: I have only ever accessed Lightbox from my Laptop but I have 3 devices added. The devices show as 'my name-Laptop', 'PC Computer', and 'PC Computer' again. Why is it doing this?


DNS/VPN ever used? Or maybe you have several different browsers and each is seen as unique?(though sure I. Saw LB's Jakob say this wouldn't. Matter)

Maybe 'Private' mode on?

I have only ever used chrome with no VPN and with the same DNS. 







928 posts

Ultimate Geek
+1 received by user: 218

Trusted
Subscriber

  Reply # 1111454 19-Aug-2014 17:27
One person supports this post
Send private message

PhantomNVD:
solaybro: I have only ever accessed Lightbox from my Laptop but I have 3 devices added. The devices show as 'my name-Laptop', 'PC Computer', and 'PC Computer' again. Why is it doing this?


DNS/VPN ever used? Or maybe you have several different browsers and each is seen as unique?(though sure I. Saw LB's Jakob say this wouldn't. Matter)

Maybe 'Private' mode on?

Mines the same - entry 1 is my iPad, entries 2-5 are PC Computer.  Now I admit I have used 2 computers - my home PC and my work laptop.  I have not connected using a VPN but have used a DNS on the home PC to test whether the DNS had any impact.

I believe it was said early on that this method of restriction was going to be problematic.  Five devices in a modern household is very low; 2 iPads, 1 laptop, 1 PC and 4 phones!  Once you add TV apps to the equation then most households will not stand a chance.

I can understand restricting concurrent logons and even having different plans for the number of devices and whether in HD but restricting to 5 and then only allowing one device to be swapped per month is going to be a headache for the Spark support staff with complaint after complaint of not being able to access the service.

If you are going to stick with this - I suggest that when a new device has been detected then ask the user to provide a friendly name - PC Computer 5 times will not help anybody.




Procrastination eventually pays off.

 
 
 
 


301 posts

Ultimate Geek
+1 received by user: 103

Trusted
Lightbox

  Reply # 1111458 19-Aug-2014 17:31
Send private message

peejayw: Could not play anything this morning, "Playback error, cannot register more devices." I had a look at the settings and there were 5 "PC Computer" entries.
Funny, there are only 2 laptops in the house.
I deleted one entry but still the same problem.


If you're aggressively clearing out browsers after each session or browsing privately, you'll get exactly this behaviour (your machine won't identify itself as the one we have on our books, so it gets registered again and again).




Lightbox - we are online TV.

7224 posts

Uber Geek
+1 received by user: 2290

Subscriber

  Reply # 1111459 19-Aug-2014 17:32
Send private message

i have used the site from 1 computer only using the same browser and its listing 2 in my profile. needs to be a better way to log them because i my wife and son were to use their devices there could easily be 4-5 different devices using it depending on how we wanted to connect. bit off it you have to remove the device and you can only delete one every 30 days

301 posts

Ultimate Geek
+1 received by user: 103

Trusted
Lightbox

  Reply # 1111460 19-Aug-2014 17:34
Send private message

StarBlazer:

If you are going to stick with this - I suggest that when a new device has been detected then ask the user to provide a friendly name - PC Computer 5 times will not help anybody.


Device limitations isn't something we requested - it's an innate part of the content deals (and you're not going to sign up any attractive content without adhering to it). We may see a change over time, but for now they're a fact of life.

We're looking into better naming conventions around devices - ideally automatically populating it with something more meaningful, but otherwise we'd ask you to manually name it (like we do on the iPad currently).




Lightbox - we are online TV.

1234 posts

Uber Geek
+1 received by user: 20


  Reply # 1111465 19-Aug-2014 17:38
Send private message

So in the meantime how do I get back to being able to view Lightbox or do I wait for 30 days and delete an entry again?

301 posts

Ultimate Geek
+1 received by user: 103

Trusted
Lightbox

  Reply # 1111467 19-Aug-2014 17:40
Send private message

peejayw: So in the meantime how do I get back to being able to view Lightbox or do I wait for 30 days and delete an entry again?


Please contact our customer service with your details and they'll be able to assist you.




Lightbox - we are online TV.

571 posts

Ultimate Geek
+1 received by user: 216


  Reply # 1111480 19-Aug-2014 18:03
Send private message

I can see it being a big issue for more devices to be added than you have used. I can only add another 2 devices because two devices have popped up randomly. That means I can have 3 devices now even though I would be paying for five.







1234 posts

Uber Geek
+1 received by user: 20


  Reply # 1111484 19-Aug-2014 18:08
Send private message

Lightbox:
peejayw: So in the meantime how do I get back to being able to view Lightbox or do I wait for 30 days and delete an entry again?


Please contact our customer service with your details and they'll be able to assist you.


Thanks, all sorted. I have had to reset my computer a few times due to a wee problem with a Windows 8.1 update, guess that was causing new devices to be added.

2307 posts

Uber Geek
+1 received by user: 610


  Reply # 1111495 19-Aug-2014 18:36
One person supports this post
Send private message

Can the device limit not be changed to 'concurrent users' instead?

If not, could you perhaps initiate a pop up 'confirm' of a new device so the user at least knows each time one's created? This would not cause much issue once the initial setup is done, but might help prevent the current state where one PC is registered over and over without the user knowing until they ran out.

928 posts

Ultimate Geek
+1 received by user: 218

Trusted
Subscriber

  Reply # 1111566 19-Aug-2014 20:05
Send private message

Lightbox:
peejayw: Could not play anything this morning, "Playback error, cannot register more devices." I had a look at the settings and there were 5 "PC Computer" entries.
Funny, there are only 2 laptops in the house.
I deleted one entry but still the same problem.


If you're aggressively clearing out browsers after each session or browsing privately, you'll get exactly this behaviour (your machine won't identify itself as the one we have on our books, so it gets registered again and again).

If clearing or preventing cookies along with browsing privately causes you to use a device each time you use the service you are going to be inundated with help requests.




Procrastination eventually pays off.

315 posts

Ultimate Geek
+1 received by user: 77

Trusted

  Reply # 1111576 19-Aug-2014 20:24
Send private message

If clearing or preventing cookies along with browsing privately causes you to use a device each time you use the service you are going to be inundated with help requests.


Yeah that’s insane, our household has 1 desktop, 3 laptops, 2 phones and a tablet we are already over the limit

Take into account both ff and chrome update almost fortnightly now

Also if you use more than 1 browser...

This already causes issues with SkyGO but obviously sky don’t care that much

At the very least you should not be blocking based on desktop web browser, netflix doesn’t block based on this they just limit the number of streams,  so it must be possible to get that deal with the providers

Good luck with your help desk ;)

I've been spending to much time on reddit today






lemontv.co.nz | Search NZ streaming sites

315 posts

Ultimate Geek
+1 received by user: 44


  Reply # 1111612 19-Aug-2014 21:11
Send private message

Another X-Files out of sync. Started ok. Went screwy and almost came back.

Season 1, Episode 10 (or 11). Episode called Eve. Can't remember if you counted the "Pilot" as number 1.

 

 

296 posts

Ultimate Geek
+1 received by user: 160

Trusted

  Reply # 1111621 19-Aug-2014 21:26
Send private message

Killerkiwi2005:




you're*

I think it being based on browser is a bug. I watch Lightbox on both Chrome and Firefox on the same PC without any issues >.<




Lannah - find me on twitter.


315 posts

Ultimate Geek
+1 received by user: 77

Trusted

  Reply # 1111627 19-Aug-2014 21:32
Send private message

you're*

lol
I think it being based on browser is a bug. I watch Lightbox on both Chrome and Firefox on the same PC without any issues >.<


You get 5 devices/browsers so you can use chrome and ff at the same time.  It's when you get browser upgrade/changes that the issues start




lemontv.co.nz | Search NZ streaming sites

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand's IT industry in 2018 and beyond
Posted 22-Jan-2018 12:50


Introducing your new workplace headache: Gen Z
Posted 22-Jan-2018 12:45


Jucy set to introduce electric campervan fleet
Posted 22-Jan-2018 12:41


Hawaiki cable system will be ready for service in June 2018
Posted 22-Jan-2018 12:32


New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.