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  Reply # 1162534 26-Oct-2014 19:31
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Lightbox:
ARK: On the topic of 2nd seasons, when can we expect the 2nd season of "The Blacklist"?


Sorry, nothing confirmed yet.


You won't see it until Mediaworks finishes playing it on CH3..




Regards,

Old3eyes


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  Reply # 1162541 26-Oct-2014 19:52
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old3eyes:
Lightbox:
ARK: On the topic of 2nd seasons, when can we expect the 2nd season of "The Blacklist"?


Sorry, nothing confirmed yet.


You won't see it until Mediaworks finishes playing it on CH3..


Crap like that drives people to piracy.




Richard rich.ms

ARK

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  Reply # 1162552 26-Oct-2014 20:20
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richms:
old3eyes:
Lightbox:
ARK: On the topic of 2nd seasons, when can we expect the 2nd season of "The Blacklist"?


Sorry, nothing confirmed yet.


You won't see it until Mediaworks finishes playing it on CH3..


Crap like that drives people to piracy.

I agree. Lightbox won't survive against stiff competition (including torrenting) if that is the norm.

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  Reply # 1162589 26-Oct-2014 21:23
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does anybody know if scrubs will make it onto lightbox

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  Reply # 1163107 27-Oct-2014 18:30
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I really disappointed in light boxes performance, even though the content isn't actually that bad. Jitters and buffers, and then stops midway through a program, and yo can't get the program back unless you move onto another, and then go back to it. Don't have any of these problem with microsofts own xbox movies service, or tvnz/tv3, or you tubes services.

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Lightbox

  Reply # 1163113 27-Oct-2014 18:37
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mattwnz: I really disappointed in light boxes performance, even though the content isn't actually that bad. Jitters and buffers, and then stops midway through a program, and yo can't get the program back unless you move onto another, and then go back to it. Don't have any of these problem with microsofts own xbox movies service, or tvnz/tv3, or you tubes services.


Hi mattwnz,

Are you using PC/laptop to view? Did you contact our help centre for some troubleshooting assistance?

/Jakob




Lightbox - we are online TV.

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  Reply # 1163157 27-Oct-2014 20:30
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Lightbox:
mattwnz: I really disappointed in light boxes performance, even though the content isn't actually that bad. Jitters and buffers, and then stops midway through a program, and yo can't get the program back unless you move onto another, and then go back to it. Don't have any of these problem with microsofts own xbox movies service, or tvnz/tv3, or you tubes services.


Hi mattwnz,

Are you using PC/laptop to view? Did you contact our help centre for some troubleshooting assistance?

/Jakob


I'm testing it on two laptops over wifi over a spark connection. I used your helpcentre, but it didn't provide any useful information, and it doesn't appear any of the quality setting can be changed, as it automatically adjusts. But no other video services I use are affected. It is better on a wired network, but I am guessing the automatic adjustments it is making, means that the feed is always playing catchup, rather than it decreasing the quality down. I will test it later in the week on a ipad via the app, to see if that performs better on wifi. I suspect it will, as I suspect it is something to do with the silverlight container.

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  Reply # 1163202 27-Oct-2014 21:51
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Started the trial tonight, off to a rocky start.
Sign up was easy enough, but quality is much to be desired, video very choppy, buffering every 5 second and then it seems to just stop, until page is reloaded. Tried a couple of different series, same result.
Maybe everyone is on the service??

Also, not sure if bitrate is defaulted to a low value but the picture is very blocky too.

I'm with vodafone VDSL if it makes any difference.

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  Reply # 1163212 27-Oct-2014 22:13
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ech3lon: Started the trial tonight, off to a rocky start.
Sign up was easy enough, but quality is much to be desired, video very choppy, buffering every 5 second and then it seems to just stop, until page is reloaded. Tried a couple of different series, same result.
Maybe everyone is on the service??

Also, not sure if bitrate is defaulted to a low value but the picture is very blocky too.

I'm with vodafone VDSL if it makes any difference.


Sounds like a similar result. Is yours over wifi as well, as fixed line does seem better, not sure why though, because my wifi speed is fine, and fine with other video providers. It is really annoying how it doesn't remember where it stops, then when you go back, it has moved onto the new episode on the list. I think they need to get the fundamentals of the delivery right, if they are going to compete.

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  Reply # 1163238 27-Oct-2014 23:42
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mattwnz:Sounds like a similar result. Is yours over wifi as well, as fixed line does seem better, not sure why though, because my wifi speed is fine, and fine with other video providers. It is really annoying how it doesn't remember where it stops, then when you go back, it has moved onto the new episode on the list. I think they need to get the fundamentals of the delivery right, if they are going to compete.


No, I'm on wired, and yes it seems to think you've seen the whole episode if its 'clicked' .
Tbh I'm just signing for the pizza voucher, but I would've thought they have big fat pipes to deliver contents to the masses, being backed by a big ISP and all.

Next to try, Neon.. ;-)

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  Reply # 1163352 28-Oct-2014 10:14
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ech3lon:
mattwnz:Sounds like a similar result. Is yours over wifi as well, as fixed line does seem better, not sure why though, because my wifi speed is fine, and fine with other video providers. It is really annoying how it doesn't remember where it stops, then when you go back, it has moved onto the new episode on the list. I think they need to get the fundamentals of the delivery right, if they are going to compete.


No, I'm on wired, and yes it seems to think you've seen the whole episode if its 'clicked' .
Tbh I'm just signing for the pizza voucher, but I would've thought they have big fat pipes to deliver contents to the masses, being backed by a big ISP and all.

Next to try, Neon.. ;-)


I guarantee you, Lightbox does have big fat pipes to deliver content to the masses. In addition to the massive amounts of capcity I am personally aware of for Spark customers, they use an industry standard CDN partner to delivery content to customers of other ISPs.

Obviously though, Lightbox doesn't know about, and can't really influence the level of investment or capacity other ISPs may have in connectivity to a major, tier 1 CDN provider.

All that said, I think the vast majority of issues are due to the software setup or deliberate user configurations which can hurt CDN performance. It's barely ever going to be a genuine network capacity issue.

Cheers - N

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Lightbox

  Reply # 1163406 28-Oct-2014 10:51
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mattwnz:
Lightbox:
mattwnz: I really disappointed in light boxes performance, even though the content isn't actually that bad. Jitters and buffers, and then stops midway through a program, and yo can't get the program back unless you move onto another, and then go back to it. Don't have any of these problem with microsofts own xbox movies service, or tvnz/tv3, or you tubes services.


Hi mattwnz,

Are you using PC/laptop to view? Did you contact our help centre for some troubleshooting assistance?

/Jakob


I'm testing it on two laptops over wifi over a spark connection. I used your helpcentre, but it didn't provide any useful information, and it doesn't appear any of the quality setting can be changed, as it automatically adjusts. But no other video services I use are affected. It is better on a wired network, but I am guessing the automatic adjustments it is making, means that the feed is always playing catchup, rather than it decreasing the quality down. I will test it later in the week on a ipad via the app, to see if that performs better on wifi. I suspect it will, as I suspect it is something to do with the silverlight container.


Did you drop a message through to our support staff? 

Most likely this is an issue caused by either your settings, WiFi or internet connection. I'd definitely start off by cleaning out the Silverlight installation and doing a reinstall. I'd also double check that you're not routing your traffic in roundabout ways, either via an alternative DNS or a VPN setup. 

Who's your ISP?

/Jakob




Lightbox - we are online TV.

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  Reply # 1163500 28-Oct-2014 12:45
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It is a good idea to actually test the app on your network not only on a pc (since pc is too "open"). If the same stuttering/quality issue occurs then it's definitely not your silverlight setting that is the issue. It's most likely related to network/internet/DNS/ISP especially if you are using router/modem that isn't supplied by the ISP (some vurnerabilities that are used by DDOS attacks on not up-to-date security measures for modems/routers).

But I do agree however, that the application should have a savepoint somewhere in each episode (crunchyroll does this easily and their episode viewer will have a gauge on each of the episode which tells you roughly how much you have already watched for that episode). This can also cater to the issues of time outs. Even if the application crashes, when you open up the application again, the basic things you should see on your screen immediately is:
1. Recently watched
2. Unfinished Episodes
3. "Watchlist"
4. Recommended (same genre/story/your friends watched too)



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Lightbox

  Reply # 1163503 28-Oct-2014 12:49
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Just to confirm: Resume functionality is pretty high on our list of backlog priorities.




Lightbox - we are online TV.

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  Reply # 1163531 28-Oct-2014 13:08
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Lightbox: Just to confirm: Resume functionality is pretty high on our list of backlog priorities.


Any ETA on the new iPad app version? I just sent my mother-in-law back home with an Apple TV so she can subscribe to LightBox & AirPlay from her iPad. She'll be cursing my name when she hits the "can't pause" bug. OTOH, she does live around 350 KMs away, so I'll probably not hear the cursing from here. ;-)



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