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301 posts

Ultimate Geek
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Lightbox

Topic # 152154 17-Sep-2014 19:45
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Hello everyone,

A quick update for anyone using Lightbox on their iPad. Tomorrows release of iOS 8 unfortunately introduces an incompatibility with the DRM component of our current iPad app. For any plays after the first one, audio will fade after 10 seconds.

We're working hard to get a fix (which will originate from Google/Widevine) and release an updated version as soon as we can.

Until then we advise people to either hold off on upgrading to iOS 8 or completely close their app after each playback (double tapping the home button and swiping up to kill the app) to avoid the issue.

Hopefully, we'll quickly be able to provide the update needed.

/Jakob




Lightbox - we are online TV.

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1107 posts

Uber Geek
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  Reply # 1130973 17-Sep-2014 20:07
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How did your app developers manage to get all the way to the end of the ios 8 beta period without picking this up?!



301 posts

Ultimate Geek
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Lightbox

  Reply # 1130993 17-Sep-2014 20:21
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Hi Steve,

The issue is with Widevine integration, so we're not the only ones affected and awaiting a fix from Google. Very unfortunate, but not something that our developers "missed".

/Jakob




Lightbox - we are online TV.

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Uber Geek
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  Reply # 1130997 17-Sep-2014 20:27
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62 posts

Master Geek
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  Reply # 1131010 17-Sep-2014 20:56
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A quick update for anyone using Lightbox on their iPad. Tomorrows release of iOS 8 unfortunately introduces an incompatibility with the DRM component of our current iPad app. For any plays after the first one, audio will fade after 10 seconds.



How hard do you have to try to get the issue to reproduce? I'm running the iOS 8 GM build and it seems fine. Watched a couple of clips, maybe 30 seconds each and now I'm watching something from the start, all good. Have not had to quit and restart. In fact I've only used various iOS 8 builds during my Lightbox trial.



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Ultimate Geek
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Lightbox

  Reply # 1131237 18-Sep-2014 10:03
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Hi all,

We're working with Google and Apple to pin down the issue. Looks like the issue the also be remedied with either skip a little ahead/backward or pausing/resuming. Only if this doesn't work would you need to kill the app completely. 

Redmouse: What hardware are you using?




Lightbox - we are online TV.

62 posts

Master Geek
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  Reply # 1131255 18-Sep-2014 10:09
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Redmouse: What hardware are you using?


A gen 4 wifi-only iPad. With and without airplay. I may well have skipped ahead, I'll try it again later.

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Uber Geek
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  Reply # 1131307 18-Sep-2014 11:37
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Are there other bugs being addressed in this release? Most grating for us is that pausing a show (being beamed to our Apple TV) results in the show no longer buffering, so playback stops after a couple of minutes. To resume again, we have to exit playback, select the previous show (as the next in the series is selected), press Play, then use the scrubber to reposition ourselves back where we were.

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