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Topic # 152375 24-Sep-2014 17:48
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My lightbox trial has ended and i dont want to continue it.
So it has been unsubscribed. Problem is that my payment details are still there. Where in the email it says they are not going to be kept.
g

Note it did say about to end. (today)
So i log into the portal (i did since cancel the sub about 2 days after getting the trial, Yes Oliver another free ride for me!!)
Payment details are still there... and it says the subscription ends on the 27th..

All this conflicting info.








 


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'That VDSL Cat'
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  Reply # 1136802 24-Sep-2014 17:57
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Ild say the email is just a static email sent out rather than personalized to your account state.

>another free ride.

oh Tim.. here we go!




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  Reply # 1136803 24-Sep-2014 18:00
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hio77: Ild say the email is just a static email sent out rather than personalized to your account state.

>another free ride.

oh Tim.. here we go!









 


 
 
 
 


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  Reply # 1136829 24-Sep-2014 18:28
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Looks like the trial actually ends on the 27th. I would say the details will be erased then :)

Edit: the email says they will be erased "when the subscription expires", that would be the 27th


Clint



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  Reply # 1136883 24-Sep-2014 20:03
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clinty: Looks like the trial actually ends on the 27th. I would say the details will be erased then :)

Edit: the email says they will be erased "when the subscription expires", that would be the 27th


Clint


But the email said it finished on the 24th.




 


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  Reply # 1136915 24-Sep-2014 20:48
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TimA:
clinty: Looks like the trial actually ends on the 27th. I would say the details will be erased then :)

Edit: the email says they will be erased "when the subscription expires", that would be the 27th


Clint


But the email said it finished on the 24th.


Good point, I missed that :)

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