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4653 posts

Uber Geek
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Topic # 173286 18-May-2015 10:41
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I was trying to setup Lightbox on my Flatmates new Acer notebook (I have it on Samsung SmartTV, so do not watch via PC).

The first time I went to their site, all was good, I created a profile for him under my account, setup the PIN to seap profiles etc and it seemed fine.

Last night he told me it was not working, I cheked it out, and going to the Lightbox webpage only brings up a blank white page (the Lightbox 'L' icon come up in the browser window heading, but that is it).

Browser is IE11, Windows 8.1.
I uninstalled Silverlight completely (used a Microsoft 'Fix It' uninstaller to remove everything) and reinstalled, same thing.
Cleared Browser caches and history.
Reset Browser to defaults, Restored advanced settings. Nothing made a difference.

For what it is worth, all other webpages seemed to load fine. Lightbox loaded fine on another PC (wired), and on my iPad on the same wireless network.

I gave up, and set him up with Netflix instead, but it still bugs me.

Anyone seen similar? Lightbox, if you are here, any ideas?

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Ultimate Geek
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  Reply # 1307276 18-May-2015 15:44
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That sounds pretty strange. It's definitely not a Silverlight issue (that's just for playback).

Not even sure what to ask for in terms of additional information - it's just a white page (essentially not loading)? Does it work on another browser on the machine? Can you see any code in the developer consoles etc?

Lightbox - we are online TV.

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  Reply # 1307283 18-May-2015 15:55
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I tried to look for source code, it was empty.

It is weird. I didn't install Chrome or Firefox as that will confuse him (and hasn't Silverlight support stopped on Chrome?)

I cannot think what it could be - Lightbox is the only website affected AFAIK. I will try and get a look tonight.


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  Reply # 1307590 19-May-2015 07:20
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He wouldn't have fiddled with the DNS or proxy settings?

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  Reply # 1307621 19-May-2015 09:19
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I am wondering that, and feel a bit silly that I didn't look. He would not have done it himself, but he may have a bug that did. I did get Windows Defender to do a scan and update and all was clear. I also reset all IE settings to defaults (restore advanced settings and reset Internet Explorer). I also checked hi hosts file, because it looks as if it goes to an IP address with nothing there (although I don't get a 'webpage cannot be displayed' message).

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