Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10


14350 posts

Uber Geek
+1 received by user: 1866


  Reply # 1488267 9-Feb-2016 19:07
Send private message

joshhill96:

 

mattwnz:

 

Just had an email from lightbox saying that in 5 days they would begin charing my credit card on file for the next month. However I logged into my Lightbox page, and it show I have 2 discounts remaining (this was after the 1st ordeal where they hadn't added the additional 2 months ). Anyone else get the email saying that they would begin being charged in 5 days? I am sure they will put it right, like they did last time, but they they erode confidence in their billing systems

 

 

 

 

Yes, I had the same today. I will wait and see what happens,

 

 

 

 

Thanks, glad I am not the only one, I have reported it to them so will see how it goes :)


1971 posts

Uber Geek
+1 received by user: 293

Subscriber

  Reply # 1488301 9-Feb-2016 19:46
Send private message

mattwnz:

joshhill96:


mattwnz:


Just had an email from lightbox saying that in 5 days they would begin charing my credit card on file for the next month. However I logged into my Lightbox page, and it show I have 2 discounts remaining (this was after the 1st ordeal where they hadn't added the additional 2 months ). Anyone else get the email saying that they would begin being charged in 5 days? I am sure they will put it right, like they did last time, but they they erode confidence in their billing systems



 


Yes, I had the same today. I will wait and see what happens,



 


Thanks, glad I am not the only one, I have reported it to them so will see how it goes :)



Add me to that list. I assume the account page is more correct than the warning email, but I took a screenshot just in case.




Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


758 posts

Ultimate Geek
+1 received by user: 224


  Reply # 1488314 9-Feb-2016 19:54
Send private message

Yup, also received email, and forwarded it to their help email address.  hopefully @lightbox can confirm


758 posts

Ultimate Geek
+1 received by user: 224


  Reply # 1488598 10-Feb-2016 09:57
One person supports this post
Send private message

Received just now:
Hi Greg,

Thanks for getting in touch,

Big apologies from us for any confusion, there should still be discounts on your Lightbox account to cover you for the rest of summer :)

If you want to check out how many discounts you have left, please log into your Lightbox account using a PC/Mac or tablet in a browser and complete the following steps:

1. Find your name in the top right-hand corner, hover over it to bring down the menu and click ‘Settings.’
2. Enter your password to verify that you are allowed to change settings.
3. Go to the ‘Subscription’ sections of the Settings menu.
4. If you see 'Discount(s)' in the 'Current Subscription' column then each of these is equal to 30 days access without charge.
5. At your next renewal date, providing you have an allowance, a discount will be used

We will send out a correct email to you again 5 days before you are due to be charged, after all your discounts have been used :)

When the discounts run out it will be $12.99 per 30 days :)

If you have any further questions, just let us know.



14350 posts

Uber Geek
+1 received by user: 1866


  Reply # 1489826 10-Feb-2016 16:22
Send private message

I got that email too. However I also asked then for the date my credit is supposed to run out on. Obviously the 30 day billing cycle is also confusing for Lightbox, because they replied to say thy weren't able to calculate the date! Only that it would be sometime in April. WTH. They really need to sort out their billing so customers know the exact dates, especially as they are using such a weird 30 day billing cycle.


371 posts

Ultimate Geek
+1 received by user: 46


  Reply # 1491366 12-Feb-2016 20:25
Send private message

Just out of interest, how many of us are going to continue with LB after the 360? Me probably not as one thinks Suits is coming to an end.

758 posts

Ultimate Geek
+1 received by user: 224


  Reply # 1515209 17-Mar-2016 21:12
Send private message

Just checked my Lightbox subscription, and it looks like Spark is going to pay for my next ~10 years of Lightbox!  Wonder how long it will stay like this..?

 

Edit - click for a closer look

 

Click to see full size


620 posts

Ultimate Geek
+1 received by user: 217


  Reply # 1515212 17-Mar-2016 21:19
Send private message

GregV:

 

Just checked my Lightbox subscription, and it looks like Spark is going to pay for my next ~10 years of Lightbox!  Wonder how long it will stay like this..?

 

Edit - click for a closer look

 

Click to see full size

 

 

The cats out of the bag now.





Amanon

514 posts

Ultimate Geek
+1 received by user: 110


  Reply # 1515219 17-Mar-2016 21:28
Send private message

GregV:

Just checked my Lightbox subscription, and it looks like Spark is going to pay for my next ~10 years of Lightbox!  Wonder how long it will stay like this..?


Edit - click for a closer look


Click to see full size



Same with mine, says "121" came here wondering why it's so high



14350 posts

Uber Geek
+1 received by user: 1866


  Reply # 1515222 17-Mar-2016 21:59
Send private message

That's cool, I pressume they are therefore bundling it with a spark broadband connection. Although wonder why they made it 120 cycles and not just 12, and then renew it again after that.

1372 posts

Uber Geek
+1 received by user: 215


  Reply # 1515235 17-Mar-2016 23:16
Send private message

Wow if it's not an error. Wasn't expecting that.

I looked at mine a couple days ago and was showing charges start next month, checked now and it's 120 free months.

Guess find out in next few days if it's an error or not.



14350 posts

Uber Geek
+1 received by user: 1866


  Reply # 1515238 17-Mar-2016 23:42
Send private message

rugrat: Wow if it's not an error. Wasn't expecting that.

I looked at mine a couple days ago and was showing charges start next month, checked now and it's 120 free months.

Guess find out in next few days if it's an error or not.

 

 

 

It's 120 billing cycles of 30 days, not 120 months. So although it looks like 10 years, it is more like 9 years something.


1372 posts

Uber Geek
+1 received by user: 215


  Reply # 1515254 18-Mar-2016 00:56
Send private message

mattwnz:

rugrat: Wow if it's not an error. Wasn't expecting that.

I looked at mine a couple days ago and was showing charges start next month, checked now and it's 120 free months.

Guess find out in next few days if it's an error or not.


 


It's 120 billing cycles of 30 days, not 120 months. So although it looks like 10 years, it is more like 9 years something.



Yep. Still real happy if this is the case. Finally something bundled in with broadband that I'll actually use.

1971 posts

Uber Geek
+1 received by user: 293

Subscriber

  Reply # 1515255 18-Mar-2016 00:59
Send private message

Wow, mine too. I have 120 free cycles remaining. Nice. Hope it stays like that. I've been a Spark broadband customer since the JetStart days, so it'd be nice to have this kind of perk attached to my connection.





Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

 

Currently using: Modified 2008 Mac Pro, HP M6-1017TX Laptop, iPad Pro, iPhone 7, iPhone 6S, AppleTV4.


689 posts

Ultimate Geek
+1 received by user: 154


  Reply # 1515269 18-Mar-2016 01:17
Send private message

Does the 120 months only apply to people who used a 12 month code in the past, or any new customer with Spark will also get it?


1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.