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  Reply # 1650865 14-Oct-2016 09:56
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GeorgefromLightbox:

 

So, I think the original issue (that 3rd party/imported Android TV boxes are rooted and therefore the DRM doesn't work) still stands, as the reason is broadly the same: those ROMs don't support the right DRM format.

 

That said, the fact your rooted HTC One still plays content must be perhaps because it has suitable DRM support - and I'd guess this is perhaps through Widevine Modular which, for ref, is what our Android app player SDK supports (via CastLabs) uses.

 

 

Indeed, DRM info on my HTC shows:

 

Click to see full size

 

I think the root status is a bit of a red herring - Lightbox will work on a rooted box, but the boxes in question being cheap and basic lack the required DRM support (get what you pay for!), hence my point about more informative error messages or some kind of warning.

 

 


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  Reply # 1650933 14-Oct-2016 11:25
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Lightbox as the little guy vs Netlfix surely you should be more nimble/responsive and look to have more device coverage?

 

We have free Lightbox.  But we pay for Netflix because it works across more devices.

 

 





Mike

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  Reply # 1650993 14-Oct-2016 12:19
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MikeAqua:

 

Lightbox as the little guy vs Netlfix surely you should be more nimble/responsive and look to have more device coverage?

 

We have free Lightbox.  But we pay for Netflix because it works across more devices.

 

 

 

 

 

 

Hey @MikeAqua

 

We are certainly looking at Android TV devices, no doubt there. We keep an eye on upcoming devices ourselves, and we really do listen to you guys when you call out new stuff. 

 

And yep, Lightbox is small(er)/nimble(r), but that does mean we need to focus effort. We do our best, honest! wink

 

Netflix is a $6.7billion business, which means they can chuck huge teams & effort against pretty much whatever they like.


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  Reply # 1651009 14-Oct-2016 12:23
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Bazil:

 

Indeed, DRM info on my HTC shows:

 

Click to see full size

 

I think the root status is a bit of a red herring - Lightbox will work on a rooted box, but the boxes in question being cheap and basic lack the required DRM support (get what you pay for!), hence my point about more informative error messages or some kind of warning.

 

 

 

 

Ah ok, my hypothesis was right. I take your point about the DRM messaging: the challenge we have is that many customers won't know what DRM is, or how to action/upgrade etc. 

 

BUT it's a good idea to be more descriptive regarding the issue. That's actually what we've just done with v 2.0.3 around dodgy home networks, dropped packets etc. So I will look to add this to the backlog :)


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  Reply # 1651084 14-Oct-2016 14:06
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GeorgefromLightbox:

 

Ah ok, my hypothesis was right. I take your point about the DRM messaging: the challenge we have is that many customers won't know what DRM is, or how to action/upgrade etc. 

 

 

Customers shouldn't have to know what DRM is etc etc.

 

Things should work, without specialised knowledge - otherwise you restrict yourself to the top 5% of people who can resolve these issues themselves.

 

 





Mike

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  Reply # 1651086 14-Oct-2016 14:08
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MikeAqua:

 

GeorgefromLightbox:

 

Ah ok, my hypothesis was right. I take your point about the DRM messaging: the challenge we have is that many customers won't know what DRM is, or how to action/upgrade etc. 

 

 

Customers shouldn't have to know what DRM is etc etc.

 

Things should work, without specialised knowledge - otherwise you restrict yourself to the top 5% of people who can resolve these issues themselves.

 

 

 

 

 

 

Exactly my point :)

 

Our job is to make it 'just work' - and if it doesn't for whatever reason it needs to be clear what the issue is.


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  Reply # 1651632 15-Oct-2016 16:06
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GeorgefromLightbox:

 

MikeAqua:

 

GeorgefromLightbox:

 

Ah ok, my hypothesis was right. I take your point about the DRM messaging: the challenge we have is that many customers won't know what DRM is, or how to action/upgrade etc. 

 

 

Customers shouldn't have to know what DRM is etc etc.

 

Things should work, without specialised knowledge - otherwise you restrict yourself to the top 5% of people who can resolve these issues themselves.

 

 

 

 

 

 

Exactly my point :)

 

Our job is to make it 'just work' - and if it doesn't for whatever reason it needs to be clear what the issue is.

 

 

Except that my TV Box appears to have the right DRM support, but I'm still getting frequent server errors;