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215 posts

Master Geek


# 205651 21-Nov-2016 19:44
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Hey Geekzoners, FYI:
Lightbox is about to undertake a system upgrade which will pave the way for some awesome new stuff in the future. It means that from 12am till around 8am on Thursday 24 November you wont be able to watch Lightbox.


Once we are done, if you are watching on a mobile device, you will need to be on iOS8 or Android 4.3 or above to get back to watching. 


AFTER the upgrade (from Thursday 24 November):


  • Android phone or tablet viewers - you'll need to go to the app store and download the latest update and will need to be on Android 4.3 or above
  • Apple TV, iPhone or iPad viewers - you'll need to go to the app store and download the latest update and will need to be on iOS 8 or above

  • Samsung Smart TV viewers - you may need to update the app and login again

  • Other Smart TV, Playstation and Website viewers - you may need to login again
  • If you use profiles or parental controls - your default PIN is 0000 
  • Just follow the prompts or check out our help page and if you get stuck, help is at hand via live chat or by emailing

Thanks for your patience,
The Team at Lightbox

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929 posts

Ultimate Geek

  # 1675155 21-Nov-2016 20:09
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You guys gonna add Dolby Digital sound?



870 posts

Ultimate Geek


  # 1675156 21-Nov-2016 20:10
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Yeah, care to share the details?


282 posts

Ultimate Geek

  # 1675215 21-Nov-2016 22:02
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Please share 5.1 sound?

261 posts

Ultimate Geek

  # 1676614 24-Nov-2016 10:49
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How did the work go? Was the upgrade successful?

815 posts

Ultimate Geek

  # 1676624 24-Nov-2016 11:00
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I'd be happy for less buffering and constant audio volume.



215 posts

Master Geek


  # 1676630 24-Nov-2016 11:20
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All complete! Service should be resumed as of this morning.

4119 posts

Uber Geek


  # 1676637 24-Nov-2016 11:44
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All complete! Service should be resumed as of this morning.



Good to know but, @GeorgefromLightbox, can you please let us know whether anything nice came with the changes?


Personally, I'm most interested in the 5.1 question - I need this to be a reality if I'm going to start paying for a Lightbox sub (my free six months I got when joining Bigpipe has run out or is just about to do so).


141 posts

Master Geek

  # 1678263 27-Nov-2016 13:24
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Still getting the server error when trying to run Lightbox on my Yoka TV box running Android 6.0 and Google Widevine Modular DRM.



13 posts


  # 1678401 27-Nov-2016 16:58
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Just did the update for my Sony Bravia KD-55X8500D and my lightbox app has disappeared.
Was literally using it last night, ran the update this morning and now it's gone.

Anyone had this happen to them?
Are sony android TV's not supporting lightbox anymore?? :'(

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3840 posts

Uber Geek


  # 1678595 28-Nov-2016 03:25
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@GeorgefromLightbox: "... awesome new stuff..." but you won't tell anyone what it is???

215 posts

Master Geek


  # 1678638 28-Nov-2016 09:47
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Hi everyone,


The upgrade was a back-end replatforming. It paves the way for new features we have planned, as the new platform allows us to develop & deploy them easier. I can't divulge the extent of the new features just yet, as they're still being designed, tested etc.


To answer some questions though:


- @jonathan18 - Sorry, this update doesn't bring 5.1 sound. There is another thread about this, which I will update this week


- @silverlake - Android TV boxes such as the Yoka, M8s, etc are still not officially supported


- @KiwiSacha - we had a service interruption last night around 6pm, which did something odd to MY own personal Sony TV also; I restarted it and the app reappeared. I noted that the entire 'Featured apps' belt disappeared, I don't think what we've experienced is directly related to Lightbox. Let me know if you're still having trouble though


- @eracode - see above:)

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