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3142 posts

Uber Geek

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  # 1908729 28-Nov-2017 00:12
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So it appears that since the latest Apple TV app update we can no longer open the lightbox app at all.
It just sits on the main yellow title screen with the spinning wheel below the logo.
Tried deleting and reinstalling the app but no difference.
Apple TV is up to date on tvOS 11.1.

215 posts

Master Geek

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  # 1908829 28-Nov-2017 10:13
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Strange - can you confirm the app version number you have installed? And I presume you're on a Gen 4 Apple TV? Or is it a 4k?


 
 
 
 


3142 posts

Uber Geek

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  # 1908978 28-Nov-2017 12:52
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GeorgefromLightbox:

 

Strange - can you confirm the app version number you have installed? And I presume you're on a Gen 4 Apple TV? Or is it a 4k?

 

 

Just a Gen 4 Apple TV.

 

How do I find the app version number?

 

As I said I did delete it and download it again from the app store last night, so I assume that would be the latest version?


15028 posts

Uber Geek


  # 1909044 28-Nov-2017 15:46
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I have been having trouble with the iphone app over the last week, where it won't complete loading past the splash page, and has a white popup box that says , you're office, please check your internet connection and try again, even though I am connected via wifi. When I try to refresh it the same thing happens. Also I have uninstalled the app and reinstalled it, but still get the same error. No problems with other apps. 


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Master Geek

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  # 1909071 28-Nov-2017 16:30
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@CYaBro 

 

Hmm yeah it should have updated the app to the latest version on delete/reinstall. Very strange. I think you can see the version you have installed if you search for Lightbox in the App Store on the device...scroll to the bottom under Information (should be 2.4.3)

 

@mattwnz

 

Which model iPhone are you using? And can you let me know which version you're running (look in bottom left of hamburger nav menu)


15028 posts

Uber Geek


  # 1909073 28-Nov-2017 16:39
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GeorgefromLightbox:

@CYaBro 


Hmm yeah it should have updated the app to the latest version on delete/reinstall. Very strange. I think you can see the version you have installed if you search for Lightbox in the App Store on the device...scroll to the bottom under Information (should be 2.4.3)


@mattwnz


Which model iPhone are you using? And can you let me know which version you're running (look in bottom left of hamburger nav menu)



iPhone 5s using latest version of iOS 11. I can’t access the menu as it is stuck on the yellow splash screen but it will be the latest version as I redownloaded it today.

215 posts

Master Geek

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  # 1909074 28-Nov-2017 16:40
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Thanks, I'll take a look and see if we have a 5S to test on. Will get back to you tomorrow hopefully.


 
 
 
 


24 posts

Geek


  # 1909082 28-Nov-2017 17:10
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I seem to be having the same problem with Apple tv4 it’s just stuck on the yellow screen app version 2.4.3

15028 posts

Uber Geek


  # 1909085 28-Nov-2017 17:20
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GeorgefromLightbox:

 

Thanks, I'll take a look and see if we have a 5S to test on. Will get back to you tomorrow hopefully.

 

 

 

 

Thanks. I suspect it may have been after the most recent IOS update 11.1.2, as that seems to be around the date it stopped working.


196 posts

Master Geek


  # 1909174 28-Nov-2017 20:03
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Lightbox is working fine on Apple TV 4K here


3142 posts

Uber Geek

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  # 1909242 28-Nov-2017 22:42
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@GeorgefromLightbox

It is v2.4.3.
And still not opening.
Wife getting upset as she can’t watch outlander!

24 posts

Geek


  # 1909409 29-Nov-2017 10:42
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It seems to be working again for me

3142 posts

Uber Geek

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  # 1910789 29-Nov-2017 22:56
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Hemi88: It seems to be working again for me


Still not working here. :(

Lightbox Support got me to delete the app again and power off the Apple TV.
Then reinstall and try again but didn’t help.
Don’t even get the login screen, just stuck on the yellow title screen with the spinning wheel.

24 posts

Geek


  # 1910792 29-Nov-2017 23:05
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CYaBro:
Hemi88: It seems to be working again for me


Still not working here. :(

Lightbox Support got me to delete the app again and power off the Apple TV.
Then reinstall and try again but didn’t help.
Don’t even get the login screen, just stuck on the yellow title screen with the spinning wheel.

I deleted it off yesterday and reinstalled it and it was still stuck on the yellow screen tried again this morning and it went to the login screen and it loaded up don’t know what changed this time tried it a couple times after that and seemed to still work haven’t tried since this morning though

3142 posts

Uber Geek

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  # 1911333 30-Nov-2017 20:57
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@GeorgefromLightbox

Any update on this issue?
Just been having a play around again and still can’t get it to work.

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