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215 posts

Master Geek

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# 236110 18-May-2018 13:17
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Hey everyone,

 

If you logged on yesterday (or indeed read The Herald or Stuff), you'd know the Lightbox service was offline from around 7:50pm onwards last night. This was due to an unforeseen technical issue.

 

We've fixed it, and are sorry for any disruption caused. Given this was a TOTAL replatforming effort, launch bugs are not unexpected, but this degree of outage was a bit of a shock to all involved.

 

Happy to answer questions as best I can. 


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  # 2018327 18-May-2018 13:43
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We really appreciate your communication on Social Media during the issue. Great to see the service back up and running again.

 

 

 

Couple of questions

 

  • Are the CDN nodes domestic or are they now out of Australia
  • Will we start to see other audio/video format options for existing/new shows

     

    • 1080 / 4K video
    • 5.1 Audio in addition to stereo

Couple of requests

 

  •  Ability to hide movies under selected profiles
  • Ability to rename devices
  • It would be great to have a larger number of registered devices on the Premium plan

     

    • In our house alone we'd need 7-8 devices due to tablets / FireTVs / Laptops etc




Generally known online as OpenMedia, now working for Red Hat APAC a Technology Evangelist and Product Manager. Still playing with MythTV and digital media on the side.


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Master Geek


  # 2018330 18-May-2018 13:48
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I noticed an issue when updating my kids' profiles. You cannot save changes to a profile unless there is an email address entered. For kids profiles, this field does not exist, so you have to:

 

     

  1. Make the profile a adult profile
  2. Enter an email address
  3. Make the profile a kids profile
  4. Save the profile

 

You should not have to enter an email address for kids profiles!


 
 
 
 




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  # 2018335 18-May-2018 13:58
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@openmedia

 

CDN nodes are primarily in NZ, but it depends on load/traffic and some other factors.

 

Shows already deliver in HD where available. No 4k ... yet.

 

And thanks for the suggestions - we have most of these in the backlog already!

 

 

 

@spencer

 

I think the UI most be getting confused by leaving an email address in the field & then switching to "Kids profile". Have you tried removing the email address from the field, THEN switching it to Kids profile? For ref, I tried in the attached image order (1 thru 4) and it worked fine...?

 

Click to see full size

 

Click to see full size

 

Click to see full size

 

Click to see full size


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  # 2018338 18-May-2018 14:04
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openmedia:

 

  • It would be great to have a larger number of registered devices on the Premium plan

     

    • In our house alone we'd need 7-8 devices due to tablets / FireTVs / Laptops etc

 

So, are you still limited to a maximum of 5 registered devices?

 

If so I don't understand the point of this limitation, as you are limited to 2 simultaneous streams anyway.


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  # 2018340 18-May-2018 14:04
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I bet there was a very anxious project team :)


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# 2018341 18-May-2018 14:05
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GeorgefromLightbox:

 

I think the UI most be getting confused by leaving an email address in the field & then switching to "Kids profile". Have you tried removing the email address from the field, THEN switching it to Kids profile? For ref, I tried in the attached image order (1 thru 4) and it worked fine...?

 

 

I went in an tried again just now. This issue is no longer happening, so all good. smile


xpd

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  # 2018343 18-May-2018 14:14
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OK, who had a few afternoon drinks and pulled the wrong cable ? :D

 

 





XPD / Gavin / DemiseNZ

 

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https://www.xpd.co.nz - Games, emulation, geekery, and my attempts at photography.     Now on BigPipe 100/100 and 2Talk

 

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Master Geek

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  # 2018347 18-May-2018 14:22
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@Paul1977 - no, he's meaning concurrent streams. You can now pay for Premium which lets you stream 4 at once (rather than 2 on the Standard plan).

 

@gehenna - yes, the whole team actually! We're all disappointed that we experienced the unforeseen issue, especially after more than a year of hard work...but it should be sorted now

 

@spencer - great! :)

 

@xpd - not me, no never, i don't drink anyway, mugs game, whodathunkit, oh look a badger with a gun *runs off*


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  # 2018348 18-May-2018 14:25
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Project implementations always go a little wonky. Don't be too hard on the team or yourself! It's the communication through the issue that makes all the difference.



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  # 2018349 18-May-2018 14:29
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Thanks @gehenna - always tough to launch a new thing, and always tougher when people are mean! ;(


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  # 2018364 18-May-2018 14:37
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GeorgefromLightbox:

 

@Paul1977 - no, he's meaning concurrent streams. You can now pay for Premium which lets you stream 4 at once (rather than 2 on the Standard plan).

 

 

Thanks @GeorgefromLightbox I understand about the 2 vs 4 concurrent streams, but are plans still limited to a maximum of 5 registered devices?

 

E.g. 4 concurrent streams would certainly be enough for most families; but that family might have 3 TVs, 4 phones, and 2 tablets - so might need 9 devices registered.


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  # 2018396 18-May-2018 15:02
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I don't have Lightbox.

 

Can I write to the Herald and complain about the outage anyway? It just seems like the right thing to do as a kiwi consumer...

 

 

 

 

 

P.S. Great communication and well done on front-footing it...especially in the Geekzone forums, where we are notoriously hard on one another.





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  # 2018400 18-May-2018 15:13
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@GeorgefromLightbox is 4K HDR content in the pipeline?

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  # 2018430 18-May-2018 16:32
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why no love for android 8.0? its pretty much the latest and greatest but we cause use LB on our devices.

 

 


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  # 2018469 18-May-2018 17:31
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Jase2985:

why no love for android 8.0? its pretty much the latest and greatest but we cause use LB on our devices.


 



Am I reading correctly, you can't use the app on Android 8? Fine here...

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