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390 posts

Ultimate Geek
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Topic # 242101 10-Oct-2018 20:16
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An elderly neighbour is having issues with her light box on her Samsung SmartTv. When I start an episode, any episode on her light box it plays fine for 20 - 30 seconds then the screen goes black and stops. Don’t think it’s a buffering issue as the picture would still be displayed right. Any one else experienced this? Tried to delete the app but can’t find the option to delete lightbox, the app indicates it is up to date. Any ideas would be appreciated.

Edited as forgot to mention this is happening on a Samsung Smart Tv.

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gzt

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  Reply # 2105893 10-Oct-2018 20:44
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I have not seen this problem. All the same I periodically full reset the TV for similar things. I often see instability of different kinds after tv firmware upgrade. Full reset, upgrade if required and then get any applications.

Problem is this wipes out all login/passwords which will cause significant inconvenience.



390 posts

Ultimate Geek
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  Reply # 2106198 11-Oct-2018 12:43
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Have reset the Smart Hub, re -entered the credentials in LB, I am told the show plays for a lot longer but the screen still goes black and crashes. 


gzt

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  Reply # 2106299 11-Oct-2018 14:55
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Next shot, Unplug adsl/fibre router count to 10 and plug back in again. Some consumer routers behave badly after long uptime.

gzt

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  Reply # 2106300 11-Oct-2018 14:56
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^better turn off tv prior otherwise too many confusing screen messages during..

'That VDSL Cat'
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  Reply # 2106319 11-Oct-2018 15:23
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hate to ask the obvious question, but have you contacted the helpdesk? ;)





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390 posts

Ultimate Geek
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  Reply # 2106450 11-Oct-2018 18:53
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Yea have spoken to the LB helpdesk, more desk than help ;) they suggested resetting the app, I went further and reset the whole thing, also spoken to a local Harvey Norman guy who said once you accept Samsung’s terms and conditions on setting up the smart hub feature, it wipes any liability from Samsung, mentioned the CGA and he became very defensive. Will try calling Samsung....

'That VDSL Cat'
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  Reply # 2106451 11-Oct-2018 19:03
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johny99: Yea have spoken to the LB helpdesk, more desk than help ;)

 

i swear you just rub them up the wrong way!





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Wannabe Geek


  Reply # 2107008 12-Oct-2018 21:04
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Hey!

 

Sarah from Lightbox here.

 

We have a new build with Samsung now! Once they launch it will resolve this issue.

 

In the meantime, unplugging the TV for 30 seconds resets all apps when they go into weird states.

 

Thank you for helping your neighbour, that is so thoughtful of you.

 

I hope the new update is super awesome and you enjoy it.


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  Reply # 2107019 12-Oct-2018 21:20
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Welcome Sarah :)

 

 

 

great to see someone else has joined up! was quite a void without george!





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