Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




414 posts

Ultimate Geek


# 242101 10-Oct-2018 20:16
Send private message

An elderly neighbour is having issues with her light box on her Samsung SmartTv. When I start an episode, any episode on her light box it plays fine for 20 - 30 seconds then the screen goes black and stops. Don’t think it’s a buffering issue as the picture would still be displayed right. Any one else experienced this? Tried to delete the app but can’t find the option to delete lightbox, the app indicates it is up to date. Any ideas would be appreciated.

Edited as forgot to mention this is happening on a Samsung Smart Tv.

Create new topic

gzt

10903 posts

Uber Geek


  # 2105893 10-Oct-2018 20:44
Send private message

I have not seen this problem. All the same I periodically full reset the TV for similar things. I often see instability of different kinds after tv firmware upgrade. Full reset, upgrade if required and then get any applications.

Problem is this wipes out all login/passwords which will cause significant inconvenience.



414 posts

Ultimate Geek


  # 2106198 11-Oct-2018 12:43
Send private message

Have reset the Smart Hub, re -entered the credentials in LB, I am told the show plays for a lot longer but the screen still goes black and crashes. 


 
 
 
 


gzt

10903 posts

Uber Geek


  # 2106299 11-Oct-2018 14:55
Send private message

Next shot, Unplug adsl/fibre router count to 10 and plug back in again. Some consumer routers behave badly after long uptime.

gzt

10903 posts

Uber Geek


  # 2106300 11-Oct-2018 14:56
Send private message

^better turn off tv prior otherwise too many confusing screen messages during..

'That VDSL Cat'
11006 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2106319 11-Oct-2018 15:23
Send private message

hate to ask the obvious question, but have you contacted the helpdesk? ;)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.




414 posts

Ultimate Geek


  # 2106450 11-Oct-2018 18:53
Send private message

Yea have spoken to the LB helpdesk, more desk than help ;) they suggested resetting the app, I went further and reset the whole thing, also spoken to a local Harvey Norman guy who said once you accept Samsung’s terms and conditions on setting up the smart hub feature, it wipes any liability from Samsung, mentioned the CGA and he became very defensive. Will try calling Samsung....

'That VDSL Cat'
11006 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2106451 11-Oct-2018 19:03
Send private message

johny99: Yea have spoken to the LB helpdesk, more desk than help ;)

 

i swear you just rub them up the wrong way!





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


6 posts

Wannabe Geek

Trusted
Lightbox

  # 2107008 12-Oct-2018 21:04
Send private message

Hey!

 

Sarah from Lightbox here.

 

We have a new build with Samsung now! Once they launch it will resolve this issue.

 

In the meantime, unplugging the TV for 30 seconds resets all apps when they go into weird states.

 

Thank you for helping your neighbour, that is so thoughtful of you.

 

I hope the new update is super awesome and you enjoy it.





Sarah

 

Rep from Lightbox

'That VDSL Cat'
11006 posts

Uber Geek

Trusted
Spark
Subscriber

  # 2107019 12-Oct-2018 21:20
One person supports this post
Send private message

Welcome Sarah :)

 

 

 

great to see someone else has joined up! was quite a void without george!





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.