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8 posts

Wannabe Geek
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Topic # 224150 5-Nov-2017 13:30
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A couple of years back I switched from ADSL2 to VDSL2, the speed increase was great. I was getting 45-50mbit down and 10-12 up
These days I'm lucky to get 28 down and 8 up.

 

Recently we had a few issues with the landline dropping out, but the internet staying on (albeit slowly)
After reading endless posts about line quality and connection specs (most of which is way over my head) and discussing with now the possibility of using voip instead of the landline, I decided to bite the bullet and re-route my phone connection.
You see the house phone wiring is not pretty (its been hacked by all and sundry by the look of it) and we have 4x phone sockets and only use one.
The line comes into the house less than a metre from my office window, so I decided to bypass all the phone sockets and run a pair of wires (cat5) directly from the line-in to a pair of sockets under my desk. As I say, this is less than a metre distance. All joins are soldered and insulated so there are no dodgy joiners in the system. The master filter attached to the wall under the sockets, no other sockets in the house connected.

I still only get 28mbit down. 
Being a Now supplied Modem/router I do not have admin access to it so cannot check any settings within.
Chorus have checked the line as far as the gate and say its ok.
The exchange is about 100m from my gate.

At a loss now as to why my speed has dropped.


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41 posts

Geek
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  Reply # 1895478 5-Nov-2017 13:41
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Definitely sounds like an annoying predicament,

 

 

 

Could boil down to a couple of things:

 

1.) The Master filter is degrading

 

2.) Chorus has checked and see the attainable line rate as now around the 28Mbps mark so are unwilling to further investigate.

 

 

 

I'd recommend giving the Tech Team at NOW a call today and pushing the issue further, noting the historical speeds (they should be able to see this in their logs).

 

At a bare minimum you can ask them to "hand over" admin rights to the router so you can take a look and run some logs!

 

 

 

Let me know by a PM if you don't manage to get anywhere!


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Uber Geek
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  Reply # 1895479 5-Nov-2017 13:43
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Review this sticky thread about VDSL2 check the modem xDSL stats

 

https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=105744

 

Linux


 
 
 
 


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  Reply # 1895517 5-Nov-2017 16:06
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If the most you ever got was 45-50Mbps your MPF is certainly not a 100m run from the exchange. That's more like 500m (remember cable doesn't take the path you think it does).

 

When did your speeds drop? Around the time of the 998 changes? 

 

VDSL2 speeds for lots of people have dropped since they were installed for a number of reasons which are discussed in the hundreds of threads in here from people asking about VDSL2 speed drops. The main issue is crosstalk from all the other VDSL2 connection.

 

 

 

 

 

 




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Wannabe Geek
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  Reply # 1895584 5-Nov-2017 19:06
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sbiddle:

 

When did your speeds drop? Around the time of the 998 changes? 

 

 

Sorry I don't know what you're referring to there.. the speeds have been down for over a year.

The exhange/cabinet is 4 houses up the road for me on the same side, but I guess the cable could go anywhere.

I viewed the sticky post linked by Linux and got access to my router from Now.  Because its a different brand the screenshots in the sticky post are nothing like what I see here.

This is the xDsl stats page - I'm not sure what I should be looking for in here.



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  Reply # 1895602 5-Nov-2017 19:23
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the issue is not you connection, you are connected at 70/30, the max for your line card.

 

if you are getting speed tests lower than about 60/25 then your issue is likely your devices.


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  Reply # 1895603 5-Nov-2017 19:25
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 28mbps down sounds very much like you are connected to it over wifi on a 65mbps 802.11n 1x1 connection. as thats about the max it usually goes.

 

 


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  Reply # 1895604 5-Nov-2017 19:28
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You have a VDSL2 connection connected at 70 down and 30up. This is a perfect connection and the maximum speed that these linecards offer.

 

There is nothing wrong with your VDSL2 and it's operating perfectly. As mentioned above if you're not seeing speeds of 60-65 down and 25 up you need to be looking elsewhere for your problem because it's not with Chorus or your VDSL2.

 

 




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Wannabe Geek
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  Reply # 1895610 5-Nov-2017 19:45
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Thanks guys - I am connected via Lan cable ( 1 metre ) and getting 28 down - my phone (Galaxy s5) gets 22 down on the wifi.
I'll try a new network card I guess 


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  Reply # 1895611 5-Nov-2017 19:48
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slowpost:

 

Thanks guys - I am connected via Lan cable ( 1 metre ) and getting 28 down - my phone (Galaxy s5) gets 22 down on the wifi.
I'll try a new network card I guess 

 

 

Have you checked for other things taking up bandwidth, iCloud backups, torrents, etc?


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  Reply # 1895613 5-Nov-2017 20:05
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try a different PC/laptop if you have one, even a low quality one should give 93 down.

 

have you tried the windows 10 speedtest app?




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Wannabe Geek
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  Reply # 1895614 5-Nov-2017 20:06
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Getting stranger by the minute.. I just tried three different computers and different LAN cables and different ports in the router. 
All three get the same download speed 28-29 with Firefox, Chrome and Opera browsers.

 

This is a linux house so I do not have windows/internet explorer to test with.

 

There are no hubs/switches in the network all pc's are in the same room and connected directly to the router.

There is nothing else using bandwidth that I know of

 

Buggered if I know... 

And fibre is still 2 years away in our suburb :-/ 


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  Reply # 1895642 5-Nov-2017 20:16
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slowpost: 

And fibre is still 2 years away in our suburb :-/ 

 

 

This is not a problem fibre will fix. Either something's wrong at your house, or your ISP is throttling you.




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Wannabe Geek
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  Reply # 1895750 6-Nov-2017 04:23
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DarkShadow:

 

 or your ISP is throttling you.

 

 

Interesting you should say that as the slow down occurred after I changed from from a capped data plan to an unlimited plan. I didn't think throttling still happened these days.


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  Reply # 1895767 6-Nov-2017 07:53
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The 28/8 speeds sounds like there's a 30/10 limit being applied (probably inadvertently).

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  Reply # 1897649 8-Nov-2017 16:36
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@slowpost any updates?


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