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9 posts

Wannabe Geek


  # 1897664 8-Nov-2017 17:19
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Now have said they only restrict speeds on accounts that have gone over a limit, but I am on unlimited and so should have no restrictions.

 

Apart from just changing isp to test that theory, I've no idea what else I can do.


'That VDSL Cat'
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  # 1897670 8-Nov-2017 17:34
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slowpost:

 

Now have said they only restrict speeds on accounts that have gone over a limit, but I am on unlimited and so should have no restrictions.

 

Apart from just changing isp to test that theory, I've no idea what else I can do.

 

 

Sounds like their support doesn't know how to check QOS profiles..

 

 

 

Probably best to jump across.

 

This doesn't happen on spark much, but in rare cases that same sorta situation can occur. is normally a quick backend fix. (when i was working front line i had maybe 3 cases of this and 2 of those were fibre speed change issue, last was adsl -> VDSL upgrade with vdsl haulting in the system due to tech errors...)





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




9 posts

Wannabe Geek


  # 1897675 8-Nov-2017 17:44
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Is changing ISP still the nightmare it used to be? A week or more with no phone or internet while things are swapped over?
Telecom were my first ever isp - and to be quite honest they were bloody awful.. But that was back in the bad old days of 'jetstream' etc
I assume things are better these days?


'That VDSL Cat'
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  # 1897706 8-Nov-2017 18:11
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Changing isps can always go wrong.

 

UCLL -> Wholesale is normally where the issues rise for ya..

 

 

 

Realistically, transfers are normally seemless. Chorus switch the port at like 5.30pm, ASID transferred. good  to go.





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9 posts

Wannabe Geek


  # 1898988 10-Nov-2017 16:35
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Well the problem is finally solved. Now found that it was in fact throttled (and shouldn't have been) so its now fixed. For the last 3 years I've been running at half speed thinking the problem must be my house wiring etc..

 


'That VDSL Cat'
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  # 1898991 10-Nov-2017 16:42
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There we go :)

 

 

 

you should always be able to get within about 80% of your sync rates unless there is a major network issue.





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  # 1899661 12-Nov-2017 16:15
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good outcome


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