Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2915 posts

Uber Geek
+1 received by user: 414

Trusted
Subscriber

Topic # 183885 2-Nov-2015 16:23
Send private message

So having flown between Australia and NZ twice in the last week, I'm left wondering why Smartgate is so dodgy and considering how dodgy it is, why not just drop the thing?

So passing through customs (NZ twice, AU twice), my track record is two for two failure on the NZ side, and one of two failure on the AU side. Just "couldn't match your photo" and off into the queue to see a customs official. I would just join the customs queue directly, but apparently they don't like that -you must join the ten times longer and five times slower queue to use the automated photo-matching-failure machines so that you can be told to join the "everyone else" queue which is moving at a rate of about one per 30 seconds.

Anyone else have problems with these blasted things?





I finally have fibre!  Had to leave the country to get it though.


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
817 posts

Ultimate Geek
+1 received by user: 52


  Reply # 1418971 2-Nov-2015 16:30
6 people support this post
Send private message

No problem at all and I've used them about ten times. You're not supposed to pull faces at it.

Fully Operational
3342 posts

Uber Geek
+1 received by user: 1087

Trusted
Vocus
Subscriber

  Reply # 1418974 2-Nov-2015 16:31
Send private message

No, used them many, many times. Never an issue.

 
 
 
 


1876 posts

Uber Geek
+1 received by user: 119

Trusted
Subscriber

  Reply # 1418977 2-Nov-2015 16:33
One person supports this post
Send private message

Must remember to take my glasses off and then no issues.




Generally known online as OpenMedia, now working for Red Hat New Zealand as a Solution Architect for all things Linux, Virtual and of course Cloud. Still playing with MythTV and digital media on the side.

25336 posts

Uber Geek
+1 received by user: 5183

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 1419005 2-Nov-2015 16:59
2 people support this post
Send private message

Never had an issue in probably 50 flights over the last few years, and based on my observances the failure rate (ie non match) is very low.

I have however seen the odd non responsive touchscreens and kiosks that require rebooting because they've encountered an error.

If your photo isn't matching the quality of your passport photo was potentially not very high or you had a facial gesture that it can't match.





249 posts

Master Geek
+1 received by user: 4


  Reply # 1419010 2-Nov-2015 17:10
Send private message

I have used it a few times, without any issues. I did however have to take off my glasses.

791 posts

Ultimate Geek
+1 received by user: 532

Trusted

  Reply # 1419015 2-Nov-2015 17:16
Send private message

I've used it quite a few times over the past year both in NZ and AU and have never run into any issues.

20176 posts

Uber Geek
+1 received by user: 3780

Trusted
Subscriber

  Reply # 1419017 2-Nov-2015 17:18
Send private message

Only person I know who has issues with it has lost a shedload of weight since their passport was done so doesnt have the giant chin anymore.

Perhaps this is a good reason to get a new passport once you can get a 10 year one?




Richard rich.ms

13071 posts

Uber Geek
+1 received by user: 2156

Trusted
Subscriber

  Reply # 1419020 2-Nov-2015 17:22
Send private message

I use it rarely, but it's always worked perfectly.




AWS Certified Solution Architect Professional, Sysop Administrator Associate, and Developer Associate
TOGAF certified enterprise architect
Professional photographer


223 posts

Master Geek
+1 received by user: 49


  Reply # 1419021 2-Nov-2015 17:22
Send private message

Has worked flawlessly for me the few times I've used it since I got my new passport. Have heard good reports on it too. Agree with the others that it's likely to be an issue with your passport photo, wearing glasses and/or not having a facial expression matching the one in your photo. It's a machine after all so it can only compare to the photo provided in the passport so if there's an issue with either the source or the image it's comparing to, then you'll run into problems regardless of how good the technology is.

- James

1552 posts

Uber Geek
+1 received by user: 473

Subscriber

  Reply # 1419022 2-Nov-2015 17:25
Send private message

I've used it a couple of dozen times here and Australia and never had an issue.

400 posts

Ultimate Geek
+1 received by user: 71


  Reply # 1419057 2-Nov-2015 18:10
Send private message

Used it many times with no failures, no massive ques either

BDFL - Memuneh
58719 posts

Uber Geek
+1 received by user: 10115

Administrator
Trusted
Geekzone
Subscriber

  Reply # 1419065 2-Nov-2015 18:24
Send private message

No problems here either and been to Australia twice in the last two weeks.






2471 posts

Uber Geek
+1 received by user: 910

Subscriber

  Reply # 1419068 2-Nov-2015 18:30
Send private message

Has always been fine for me, and have not seen many failures for others while waiting.




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Samsung U28D590D @ 3840x2160 & Asus PB278Q @ 2560x1440
Samsung Galaxy S5 SM-G900I w/Spark



2915 posts

Uber Geek
+1 received by user: 414

Trusted
Subscriber

  Reply # 1419226 2-Nov-2015 20:12
Send private message

Huh. Interesting that it's just me (and the roughly ten others that got singled out for rejection by the machine while I was queueing).

One customs officer said that it won't recognise you if you haven't shaved recently (really?!? That's some useless technology!), and richms' suggestion makes me believe that if you do any exercise at all, you may as well just go join the "Dumbgate" queue because Smartgate sure as heck isn't going to work. Unfortunately my passport is only two years old, so that's a lot of validity lost if I renew now.

3533 posts

Uber Geek
+1 received by user: 124

Trusted

  Reply # 1419231 2-Nov-2015 20:26
Send private message

Kyanar: ...
Anyone else have problems with these blasted things?

Yep, it never works for me and I've tried it 4 or 5 times now.  My wife gets through every time without a hitch.





 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10


Garmin introduce Garmin vivoactive 3
Posted 1-Sep-2017 18:38


Kiwibank wastes $90 million on software – Reseller News
Posted 1-Sep-2017 13:45



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.