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296 posts

Ultimate Geek
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  Reply # 1420076 3-Nov-2015 17:43
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It's not hair, but wearing any makeup really does not help while trying to use smart gate. Can't remember the last time smartgate worked for me while wearing makeup - this was with two different passports and varying levels of makeup on.

Lannah - find me on twitter.

1432 posts

Uber Geek
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  Reply # 1420222 3-Nov-2015 21:41
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My colleague has failed many times going through, he's quite tall. One time an immigration official told him to slouch a little and look above the screen. Works for him now. You might notice that there's a series of cameras at different heights and looking at the one level with your eyes works best.


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Uber Geek
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  Reply # 1420969 4-Nov-2015 16:53
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Used it when I got back from SE Asia.

"A member of staff will assist you today" was what I got.

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Uber Geek
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  Reply # 1420972 4-Nov-2015 16:57
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I've had no problems with them but my wife has..



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