Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
2132 posts

Uber Geek

Lifetime subscriber

  # 1748654 27-Mar-2017 12:55
Send private message

Looking on the anz app under points I want flying in march it's listed as Works flight...

603 posts

Ultimate Geek


  # 1748678 27-Mar-2017 13:24
Send private message

sbiddle:

 

alliao:

 

Click to see full size

 

Thanks for the suggestions all, I've gone and select "The Works" 

 

 

 

The Works gives you the following items more than the "Seat"

 

-a meal

 

-movies

 

-Seat Select

 

 

 

Here's what the seat selection looks like when you happen upon Seat selection screen, on the left "Seat", on the right "The Works"

 

Seats costs $10 more when compared to The works, but you get more selection.

 

Both screenshots taken 1 minute apart. Interesting pricing strategy.

 

 

 

 

I'm not sure what point you're actually making. Preferred Seats and exit row seats always cost extra - they're not selectable as part of a standard seat select, and even HVC's have to pay if they want them.

 

  

 

 

I think the issue is that when you pick the seat option, you have more of a selection of available seats than if you picked the 'works' option. 

 

In this instance - see row 54 from the attached screenshot - in the 'seat' booking (left) you can pay $10 and get any of these.  Now look right at the 'works' screenshot.... Row 54 is not available and fully marked as being unavailable? Something looks wrong here....

 

 


 
 
 
 


28263 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1748684 27-Mar-2017 13:34
Send private message

afe66: Picked Works specifically because had small child who needed feeding. (as have done for last 3 years)

Flew last month to Brisbane and over the intercom, they said "For those who have selected the meal option we are only able to serve cold snack as Dunedin isnt a catering airport". Where upon a stewardess came down to us with a passenger list and gave us the " meal"

Got hot meal on return flight from Brisbane to Dunedin though!

It just left a bad taste. Other half who arranged tickets to include meal said service was poor and what was the point of her laying extra.

A.

 

Air NZ stopped selling The Works fares on VA flights from January so obviously you booked before then. For passengers who had booked prior you could choose to get a refund (this is from information sent to agents)

 

Flexibility will be offered to customers holding theworks fares and are due to travel on NZ7900-7999 series flights.
3 options are available to customers:

 

  • Change to a seat+bag or seat fare and be refunded the difference
  • Change travel to an Air New Zealand operated service (where available)
  • Full refund of the fare

2132 posts

Uber Geek

Lifetime subscriber

  # 1748707 27-Mar-2017 14:11
Send private message

Thanks for update.

As I bought directly from ANZ I wonder if they are doing refunds as they are the agent.....😜.

Not that I really care but it was disappointing at the time.

Next time will do engorging in Koru lounge before both legs.

A.

28263 posts

Uber Geek

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 1748810 27-Mar-2017 16:34
Send private message

tanivula:

 

sbiddle:

 

alliao:

 

Click to see full size

 

Thanks for the suggestions all, I've gone and select "The Works" 

 

 

 

The Works gives you the following items more than the "Seat"

 

-a meal

 

-movies

 

-Seat Select

 

 

 

Here's what the seat selection looks like when you happen upon Seat selection screen, on the left "Seat", on the right "The Works"

 

Seats costs $10 more when compared to The works, but you get more selection.

 

Both screenshots taken 1 minute apart. Interesting pricing strategy.

 

 

 

 

I'm not sure what point you're actually making. Preferred Seats and exit row seats always cost extra - they're not selectable as part of a standard seat select, and even HVC's have to pay if they want them.

 

  

 

 

I think the issue is that when you pick the seat option, you have more of a selection of available seats than if you picked the 'works' option. 

 

In this instance - see row 54 from the attached screenshot - in the 'seat' booking (left) you can pay $10 and get any of these.  Now look right at the 'works' screenshot.... Row 54 is not available and fully marked as being unavailable? Something looks wrong here....

 

 

 

 

Ahh I see what you mean now.

 

On some widebody services the seat+bag and works customers are seated separately to improve the meal service. Total meal numbers are typically well under 50% of pax on most flights (will differ on widebody since there is BP + PE) so there is obviously logic behind seating those having a meal near each other.

 

 




319 posts

Ultimate Geek


  # 1749217 28-Mar-2017 10:13

Thanks for the insight oblivian and sbiddle

 

 

 

So I did the painful thing and called them thanks Dratsab!

 

 

 

And yes, they can see the seat being available next to my family and put me there, they're not sure why it's not shown online, apparently complex

 

And yes, they did their sales pitch for The works which I took, now I can bring a carrier as well.

 

And while booking online would cost me $294, booking it by phone is a stern $331.31

 

 

 

 

 

Anyway, I know it is a tough destination, I think out of the $331.30 tax is probably something close to $150.

 

So lessons for the future, don't believe what you see on the seat selection screen, call them for all seating enquiries and you may be surprised.


3102 posts

Uber Geek

Trusted
Subscriber

  # 1749448 28-Mar-2017 14:37
Send private message

alliao:

 

Thanks for the insight oblivian and sbiddle

 

So I did the painful thing and called them thanks Dratsab! 

 

And yes, they can see the seat being available next to my family and put me there, they're not sure why it's not shown online, apparently complex

 

And yes, they did their sales pitch for The works which I took, now I can bring a carrier as well.

 

And while booking online would cost me $294, booking it by phone is a stern $331.31

 

 

 

Anyway, I know it is a tough destination, I think out of the $331.30 tax is probably something close to $150.

 

So lessons for the future, don't believe what you see on the seat selection screen, call them for all seating enquiries and you may be surprised.

 

 

Yes, contact centre fees are absolutely insane - especially in cases where their own draconian systems are the reason you're forced to call them (for example - lodge a OneUp fir any part of your itinerary and suddenly it cannot be changed online. At all. You have to call them). I joked to the operator when I was changing a Long Haul flight to upgrade from Economy to Premium that for a $60 change fee, he really should get paid more. That said, props to Air NZ for keeping their contact centre in NZ - you can tell that the person you're talking to is a local (or to me in Aussie, a friendly Tasman neighbour).


1 | 2 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vodafone X-Squad powers up for customers
Posted 16-Oct-2019 08:15


D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.