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170 posts

Master Geek

# 251230 14-Jun-2019 12:22
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I haven't used Jetstar for quite sometime and the recent local travel on Jetstar gave me another reason not to use it again.




They have a baggage policy now, a strict one that carry on baggage should not be more than 7 KG. This includes All items.


i.e carry on main piece+ handbag or a laptop = 7Kg.




I know all other airlines have similar rule but its only for the main carryover bag, not for handbags etc.




and these guys are so pathetic that it felt like they dont have commonsense.


I was travelling with kids and I kept my daughters'(3.5 year old) trolley to around 3kg which she can easily carry and put some of her stuff in my bag. so my bag was 7.8 kg and daughters bag was 3.2.




They said that i cant have 7.9 so have to move that to my daughter or pay $60 and buy extra baggage. well that has been sorted quickly with a woolen cap and water bottle removal.




And after that they kept delaying the flight every 15 minutes for an hour, My question is how fair is it to force your policies so strictly but not deliver the service you agree to on time? 


Do we have any government regulatory who keep an eye on these things?















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28145 posts

Uber Geek

Biddle Corp
Lifetime subscriber

  # 2258174 14-Jun-2019 13:43
9 people support this post
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The policy hasn't changed - it's always been 7kg per person (which includes your bag and small item)


What has happened is a clampdown lead by Qantas Group in Australia (that included Jetstar in Australia) and Virgin that saw strict enforcement of the carry on requirements because quite frankly people were taking the piss and paying zero attention to the rules. Earlier this year Jetstar started enforcement of their 7kg rule in NZ which had only been loosely enforced over the years with random enforcement at the gate and periods where they would weight things.


If you're unhappy with it there is always Air NZ who also have the same 7kg limit, but won't count your 2nd "small" item which can be a handbag or small laptop bag as part of that 7kg limit like Jetstar do. While Air NZ are pretty lenient with enforcement they do at times strictly enforce things (I've seen scales at the gate where every bag is checked) but don't try and abuse the rules with Air NZ and you'll find they're not so strict. Jetstar on the other hand are a LCC so should be enforcing this.





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