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424 posts

Ultimate Geek


  #2443816 22-Mar-2020 14:42
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I just sent a request using WhatsApp - I'll see how I go.


824 posts

Ultimate Geek


  #2443825 22-Mar-2020 14:48
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I sent them some feedback about not receiving confirmation, and they were able to generate an email for me

 
 
 
 


1488 posts

Uber Geek
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  #2444888 23-Mar-2020 20:26
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Slightly off-topic, but if you look up the DJ Aviation channel on YouTube he is doing an exceptional job on grounded airline fleets.  Earlier today Emirates announced they were suspending all routes then walked that back & now say they are suspending most routes.  If the information is correct they will fly to Australia but not New Zealand (CHC).


424 posts

Ultimate Geek


  #2449843 30-Mar-2020 08:01
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sqishy:

 

I just sent a request using WhatsApp - I'll see how I go.

 

 

Got a reply yesterday

 

"Kia ora, we apologise for the delay in responding. If you still require assistance, please reply to this message."

 

Anyway irrelevant now as they cancelled my flight and told me I have credit.


1626 posts

Uber Geek

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  #2450023 30-Mar-2020 12:56
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So, when I originally called Air NZ at the start of March they said I had no recourse and my only option was to change my flights. Which I did - to July - but travel in July is looking unlikely.

 

Has anyone brought their tickets forward to fall within the 30 June window in order to cancel them for the credit?

 

EDIT: Yes Ive asked Air NZ and they havent replied...

 

 


332 posts

Ultimate Geek

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  #2450036 30-Mar-2020 13:20
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I had round the world flights in June/July. My travel agent was able to get me a full refund apart from a cancellation fee of $400 per ticket. I also had the choice of a credit for the full amount, although I felt amount was too significant to leave sitting wit Air NZ.

1626 posts

Uber Geek

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  #2456409 7-Apr-2020 12:23
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Ok, so got an answer from Air NZ, moving my flights to before June 30 wont get me a credit.

 

Ethics aside, has anyone changed class of ticket (eg Saver to Flexi) in order to get a refund?


 
 
 
 


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Uber Geek

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Biddle Corp
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  #2456484 7-Apr-2020 14:35
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tchart:

 

Ok, so got an answer from Air NZ, moving my flights to before June 30 wont get me a credit.

 

Ethics aside, has anyone changed class of ticket (eg Saver to Flexi) in order to get a refund?

 

 

You can't change the fare basis of a fare to give flexibility once it's been ticketed.


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Uber Geek

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  #2456493 7-Apr-2020 15:00
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sbiddle:

 

tchart:

 

Ok, so got an answer from Air NZ, moving my flights to before June 30 wont get me a credit.

 

Ethics aside, has anyone changed class of ticket (eg Saver to Flexi) in order to get a refund?

 

 

You can't change the fare basis of a fare to give flexibility once it's been ticketed.

 

 

Yeah reading the wording suggests only the upgraded portion of the fare is refundable...


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Uber Geek

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  #2456496 7-Apr-2020 15:15
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sbiddle:

 

You can't change the fare basis of a fare to give flexibility once it's been ticketed.

 

 

What if one was to use their credit to buy future Full Flexi domestic air fares?


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Biddle Corp
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  #2456610 7-Apr-2020 18:06
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itxtme:

 

sbiddle:

 

You can't change the fare basis of a fare to give flexibility once it's been ticketed.

 

 

What if one was to use their credit to buy future Full Flexi domestic air fares?

 

 

I'd expect to get them credited back as a fare credit - much like buying a flight with APD. You only get your APD back, not cash.

 

 

 

 


824 posts

Ultimate Geek


  #2468303 23-Apr-2020 08:23
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received today:

 

Thank you for your patience and support as we have worked through the ongoing impacts of COVID-19 on our network and ultimately you, our customers.

 

For many of you, it has been some time since your flights were placed in credit. We wanted to check back in and share a further update in this regard and are pleased to advise that we’ve extended your credit validity through to 30 June 2021.

 

We’ve also been able to offer additional flexibility which we’ve outlined below.

 

Confirming your credit has been processed.

 

We will get back in touch with you directly with a credit note, confirming the total credit value and details of how to redeem.

 

We’ve updated our credit policy to give you extra flexibility.

 

Due to the uncertainty of the situation, many customers have told us they are concerned about when they will be able to use their credit.

 

To assist with this, we’ve updated our credit policy for COVID-19 related credits. We have added in extra flexibility and we are building a new way for you to easily access your credit online and rebook in the future.

 

For example, we’ve been able to make the following enhancements to provide greater options with more in development.

 

  • The booking period has been extended through to 30 June 2021
  • You have 12 months to complete your travel from the time you make the booking
  • The credit use is also not restricted to the same route or type of journey that was originally booked

Please also refer to the Conditions of Carriage and the applicable fare rules for more information.

 

In the meantime, while travel is currently limited, if you do wish to rebook or require any further information please refer to our Information Hub for all COVID-19 related queries and support.

 

Thank you for your continued support.

 

We appreciate this is an unsettling time for us all and will keep you informed as we make further enhancements.

 

Thank you for your continued support, understanding and kindness.

 

Ngā mihi nui,

 

Doug Grant

 

Senior Manager Customer Care and Communications


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