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Grumpy GeeZer
4649 posts

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  #2556736 4-Sep-2020 09:24
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My wife and I had planned two separate return trips to England for 2020 - both of them home exchanges and each 6-7 weeks in duration. One trip was to have been March/April, and right now we would have been still away on the second one. (We’re not Brits but love the place and the two opportunities came up).


We booked and paid for the two trips directly with Emirates on their website in February this year. One was Economy both ways, the other one Business Class both ways - but in both cases we did not pay extra for flexi fares.


Of course COVID screwed all this up and Emirates cancelled the flights. They offered us two-year credits and we thought ‘oh well, better than nothing’. Because we hadn’t paid for flexi, we thought we were not really entitled to anything. We weren’t covered by our travel insurance either due a pandemic force majeure clause (but we did get our premiums refunded because we didn’t travel).


Later, about two months ago, while I was talking to Emirates on the phone about the credits, the CSR almost casually mentioned something like ‘of course you could ask for refunds’. Hang on .... what?


We were unaware that, for whatever moral or business reasons, Emirates had made a voluntary corporate decision to refund all fares caught by this situation. However it appears that they didn’t spontaneously advise their customers of this  - it seems you had to apply. But if you weren’t advised, you didn’t know to apply - bit of a Catch-22 there.


We applied about seven weeks ago and this week we received a series of emails confirming that all of our fares had been approved for full refunds - about $23k in total. The first of these funds has arrived in our credit card account today.





Sometimes I just sit and think. Other times I just sit.

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  #2556795 4-Sep-2020 10:11
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Interesting to note that Jetstar have decided they can't operate viably at Alert Level 2 and have cancelled all domestic NZ flights until "at least 6 Sep".  Not sure what their policy is on refunds etc as a result of this, but it makes booking any flight with them a bit of a lottery because you have to guess what level we'll be on when you want to fly.  At least Air NZ are running services wherever they are allowed to


Grumpy GeeZer
4649 posts

Uber Geek


  #2557356 5-Sep-2020 09:51
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Also ignoring that virtually all travel insurances are refusing payouts due to their pandemic clauses.


Question is can I claim a partial refund of the premium on my annual travel insurance which now no longer provides any cover whatsoever ?  Yet to get a reasonable wait time when calling the insurance company to explore this issue.



@scotdownunder  As mentioned in my post yesterday above, under our travel insurance we were not covered for COVID-related flight cancellations - but because we were not able to travel, our insurer was quite happy to refund the premiums we had paid on the two trips.


Perhaps not directly relevant to your annual travel insurance arrangement but maybe worth knowing. If you were totally unable to travel for say six months of the insurance-year due to COVID restrictions beyond your control, you might have a case for asking for a refund of half your annual premium.



Sometimes I just sit and think. Other times I just sit.

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