Air New Zealands communication has been incredibly poor from the start.
But, I think it is pretty clear how to claim your credit by now.
It's pretty clear how to do it but the actual doing is still a bit sh*t to be honest.
Mrs Floyd and I have a credit for a couple of domestic flights.
Found some flights (same destinations) a couple of months from now that we want to use the credit on, fares of those are easily covered by the value of the credit
Phoned the contact-centre this morning to book those, got straight through. Agent found our details and that the credit was valid, I started telling her where and when for the new flight. Floyd thinks: "this is going well"
Then she says, I'll take your details and a booking agent will call you back, but no idea when that might happen. So there's every chance that those fares for our preferred flights will be gone, so either we don't go or end up having to pay more.
I have some empathy for Air NZ and I know they're working on an on-line solution, but I can understand why the public is annoyed with them.