They don't see my router trying to connect to their services. No failed authentication/etc
I wonder if that might be the case. Property had vdsl connection, when I signed with voyager they told me that they will need to request with chorus to disconnect existing and connect me. I did not get confirmation that my connection was done. I just asked cs if it was done, which they confirmed and asked me to try to log in.
Maybe chorus have not completed the job yet? And I'm sync with other provider?