So, I see there isn't a listing for these guys.
Why? Too small a customer base? Not enough questions to add them in? Or no-one uses them?
I can change net and ph soon. I had a contract due to swapping to fibre.
Now I used to do this, back when there was a lot of choice.
Now, there's the big 3 and not much else, seeing as most of the smaller ones got bought.
And I am with, what I consider to be, the least awful of them.
So I had thought Voyager for 2 reasons.
1) Used to work at Orcon when it was owned by Seeby. And the service was good.
2)Bundled ph bits, works out cheaper.
However it is that order, price isn't the main factor. No point in cheap if you go round in circles with crap service if something goes wrong.
So I thougt I'd test the response ahead of time.
I mentioned i was thinking of moving and was there anything I needed to know?
Yes a dumb question.
I could get 1 of 3 response.
2)It's on the website, go look
3)Tell me the stuff that's on the website anyway.
That tells me how quick they respond to email tickets and how nice they are. Or not.
So I got 1)Nothing
I rnag and the ticket has been lost. Oh dear.
I mention why I asked and got the oh we'll take that onboard. Er. yeahs.
I ask a couple of questions. For instance, why that particular modem? I get the company uses it.
Now I could have got better price, thats what our supplier uses, least number of issues, any kind of answer, don't really care what. It's more what they're going to say.
I got I don't know, I can't be arsed finding out and goodbye have a nice day cause you're asking awkward questions now.
Flicked off in initial query. Flicked off by phone.
have to say, it's put me off rather, no.
Thoughts? Customer service is important to me, and yes, I know what its like at the other end, but annoying customers and boring questions happen.