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39 posts

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  #2002321 25-Apr-2018 14:42
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Not according to the lady I just spoke to.


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  #2002374 25-Apr-2018 15:41
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Looks like they may have changed it...... cant see it on the sign up page anymore. Bugger. 





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  #2002387 25-Apr-2018 16:10
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@LesC - flick me a PM and I'll get one sorted for you - at the $14.95 one off price.





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  #2002391 25-Apr-2018 16:19
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VygrNetworkMonkey:

@LesC - flick me a PM and I'll get one sorted for you - at the $14.95 one off price.



Thanks, PM’d

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  #2002424 25-Apr-2018 16:38
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VygrNetworkMonkey:

 

RunningMan:

 

deadlyllama: [snip] No IPv6 on VDSL (but they do it on fibre...). 

 

Is this official, or part of a trial? There's not much on their website, other than some support pages referring to generic IPv6 settings for a couple of their modems (HG659 etc.). Interestingly, there are articles for ADSL, VDSL and fibre documenting IPv6 settings.

 

EDIT: Actually, this is probably exactly the sort of thing @VygrNetworkMonkey would know!

 

 

Officially, we don't have IPv6 noted anywhere - because we don't offer it publicly.
There's a few reasons for this, the main crux is our IP management system needs some work to assign them.

 

Not-so-pubcally, we can (manually) assign a customer an IPv6 range. There's no cost, and you'll receive a /64 linknet and a /56 routed prefix.
There are a few caveats, but they'll be explained to the customer prior to proceeding.

 

We do not differentiate between xDSL and UFB - they're on the same terminating BNG(s), so they're treated the same in our IPv6 world.

 

If you want one, just PM me and I'll run you through the details.

 

 

In Oct I was in the market for a new ISP. Voyager was on the short list until I was advised via a PM on Facebook you don't do IPv6 which was mandatory requirement for me so I went elsewhere

 

 

 

 

 

 

 

 

 

 


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  #2005429 30-Apr-2018 20:28
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VygrNetworkMonkey:

 

deadlyllama:

 

VygrNetworkMonkey:

 

BYO what ever you like :) - it just has to support PPPoE, VLAN Tagging and be able to achieve the speeds expected (a lot of people miss this one!)
The SIP settings are also standard - we'll provide you with all the details you need.

 

If you have an HG659 already, just make sure it's not locked down by another ISP as it may prevent you from configuring it the way you need!

 

 

I was told you weren't too keen on providing support to people with BYO HG659s -- I was told "yes" but also told "oh, that was a mistake, we'll do it for you but not for others."  Is that still the case?

 

If nothing else the country is awash with HG659s and filling the tips with even more e-waste is not something I want to contribute to.

 

 

I guess it depends on which context of "support" you're referring to?

 

If you're referring to Help Desk support: (eg: can I call up the Help Desk to assist me with my device?)
Helpdesk support can be summed up as: "We will be able to troubleshoot the device itself, even be able to walk you through a full re-configuration if required"
If you BYOD HG659 with different firmware (or any device we know little about), it may have different parameters that we do not know how to support via the helpdesk.

 

If you're referring to device support/compatibility: (eg: will my BYOD device work on the Voyager network)
As long as your device supports the required features/parameters, you are most welcome to use it.
The helpdesk will always be able to advise the standard parameters required for your BYOD device, they just wont be able to provide the support noted above.

 

We're all for keeping un-nessicary waste out of the landfill! :)

 

 

 

 

 

 

 

 

Does this support extend to your voice service when using a customer supplied HG659?


 
 
 
 


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  #2005613 1-May-2018 08:30
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deadlyllama:

 

Does this support extend to your voice service when using a customer supplied HG659?

 

 

We noted an issue on the previous firmware versions on the HG659 that prevented the VOIP working correctly when using a VDSL circuit - so it's not recommended to use these devices with voice.

 

We debugged the issues, and passed the info to Huawei to get a updated firmware fix from them ... but I'm not aware that any other vendor has done the same when we did so. (Spark doesn't use the POTs interfaces on the HG659 to deliver VOIP services, so it's never been a problem for them)





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  #2062345 25-Jul-2018 15:21
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I've just switched over to Voyager today, no problems so far.


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  #2062500 25-Jul-2018 18:11
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I switched to Voyager 2 weeks ago. Got the 200/20 upgrade for 100/20 price here in ChCh. Also got opted for static ip for the one-off payment.

 

One happy camper here :)


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  #2062919 26-Jul-2018 11:52
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switched to voyager on july 16th, so far all good, great speeds and voip. no issues, cool.

 

only thing, i hope isps can upgrade their routers. the huawei router is like 5 years old. it works fine but i find wireless reception a bit poor especially for the 5ghz.


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  #2063184 26-Jul-2018 20:15
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I switched over this morning (UFB), got confirmation everything was good to go at 5pm, changed the settings and it was all running. Got the static ip for $15 one off - its on the very last page of the process if you can't find it.

 

Can't complain how easy it was.


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  #2063196 26-Jul-2018 21:41
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I also got the static IP for the one-off cost. I'm curious to find out more about IPv6 too.


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  #2063282 27-Jul-2018 07:58
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amanzi:

 

[snip] I'm curious to find out more about IPv6 too.

 

 

https://www.geekzone.co.nz/forums.asp?forumid=66&topicid=232096&page_no=1#1987349


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  #2065075 30-Jul-2018 16:21
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I now have IPv6 set up on my router, I think... Does anyone here use IPv6 with an Asus router? I have a RT-AC86U and it appears to be working, i.e. I get a pass if I go to https://ipv6test.google.com/ or http://ipv6-test.com/. But now I'm wondering, what next? I'm not quite sure how to use the IPv6 firewall on the router, nor how to assign IPv6 addresses to my devices?


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