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46 posts


#235980 12-May-2018 12:33



Just change connection over to UFB and changed ISP to Voyager. I have my own mail server, Postfix/Dovecot, but am not sure on the correct fqdn for smtp to use for Voyager.


The help desk this morning wasn't helpful, and their support team aren't working in the weekend.


I am now using in my Postfix config - while previously used MP.MAIL.ISX.NET.NZ..


My logs are showing SASL authentication issues. "The current version shows SASL authentication failed; server[] said: 535 Incorrect authentication data"  while MP.MAIL.ISX.NET.NZ showed another SASL error.


My sasl_passwd file shows syntax of []:587


I have tried the synatx above without witout any luck


Question is what should the correct FQDN for Voyager to allow me to relay emails through??


Has anyone else recently set their server up with similar issues??




Much appreciated



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97 posts

Master Geek

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  #2014744 12-May-2018 15:09
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Heya @astina6 (thanks for the ping @RunningMan)


Firstly, we DO offer residential support on the weekend - if someone advised different I sincerely apologise. (if you know who you talked to, flick me a PM and i'll ensure the Support managers know there's some inconsistencies)


Voyager doesn't offer email services with broadband connections.This is likely the confusion when calling the support team.
I know a lot of ISP's used to do so, it seems to be a dying service due to a number of factors with a number if ISP's now deprecating it .. but Voyager has never offered it.


While Voyager technically do have a SMTP server ( - it's more of a legacy product, filling a gap for older requirements - and is likely to be retired at some point.
It doesn't support authentication hence why you will be getting issues, but will support relay via Voyager IP's only on port 25.


All that said, I wouldn't recommend using it for the following reasons:
 * It's likely to be retired soon
 * It's a shared resource, so if someone gets a little under-zealous on their mail quality it's possible that it could be RBL'd - which logically would cause you delivery issues.


You've mentioned that you have used MP.MAIL.ISX.NET.NZ - this is for the paid mail services within
If you have an account with them, feel free to use it of course!


If you do not have an account with (or any other paid email service) and still wish to use your server to send/receive email, then I would recommend letting your server deliver directly.
Voyager places no restrictions on this (ie: smtp blocking etc) - you are most welcome to do so.
Of course, all the usual recommendations that come with a mail server need to apply: relay protection, reverse DNS, whitelist with agencies (Trend Micro etc) - but as long as you tick all the boxes, you shouldn't have any issues.


Hope this helps!



Voyager Internet - Network Monkey

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