Our 'default' policy on residential is for our own supplied/configured CPE, (w/ ata ports of course!), to be utilised.
This is purely from a stance of: 'It just works and we can support it 100%', resulting in a massive reduction in support queries etc - which I'm sure you can appreciate when we have thousands of residential voice customers.
There is a possibility of utilising your own hardware, but this will need approval from the Voice team to ensure compatibility etc.
Our team has a fairly in-depth knowledge of a number of devices, but if your device falls outside our knowledge base, we may not be able to provide support with setup/config issues outside of providing you the standard credentials and endpoints.
Of course, we will still provide support for any other issues that are not related to your ATA.
If you need any more info, hit me up and I'll fire any questions through to the Voice team for you.
How do the folk (like my self) get on with their own Router doing the VOIP on HD Net ?
I've got a FB7390 all it does is VOIP, will you send SIP details or are we up for one of your routers re setup ?
There could be a few of us with our own gear at HD as they allowed SIP details to be handed out and a reason I choose them