Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
348 posts

Ultimate Geek


  #2474057 30-Apr-2020 13:20
Send private message quote this post

VygrNetworkMonkey:

 

Heya @nztim

 

Our 'default' policy on residential is for our own supplied/configured CPE, (w/ ata ports of course!), to be utilised.
This is purely from a stance of: 'It just works and we can support it 100%', resulting in a massive reduction in support queries etc - which I'm sure you can appreciate when we have thousands of residential voice customers.

 

There is a possibility of utilising your own hardware, but this will need approval from the Voice team to ensure compatibility etc.
Our team has a fairly in-depth knowledge of a number of devices, but if your device falls outside our knowledge base, we may not be able to provide support with setup/config issues outside of providing you the standard credentials and endpoints.
Of course, we will still provide support for any other issues that are not related to your ATA.

 

If you need any more info, hit me up and I'll fire any questions through to the Voice team for you.

 

 

How do the folk (like my self) get on with their own Router doing the VOIP on HD Net ?
I've got a FB7390 all it does is VOIP, will you send SIP details or are we up for one of your routers re setup ?
There could be a few of us with our own gear at HD as they allowed SIP details to be handed out and a reason I choose them


81 posts

Master Geek

Trusted
Voyager
Lifetime subscriber

  #2474061 30-Apr-2020 13:35
Send private message quote this post

freakngeek:

 

How do the folk (like my self) get on with their own Router doing the VOIP on HD Net ?
I've got a FB7390 all it does is VOIP, will you send SIP details or are we up for one of your routers re setup ?
There could be a few of us with our own gear at HD as they allowed SIP details to be handed out and a reason I choose them

 

 

Heya @freakngeek,

 

The "default" stance on ATA/CPE posted earlier is for new/existing residential - not to be confused with the HD migration.
Again, there is flexibility in using your own ATA ... we just want to make sure you are going to get a good service, and not one riddled with unsupportable issues.

 

If you an existing HD customer, you wont need to change your hardware.
Have a look over our HD Migration FAQ (https://voyager.nz/hd-faq) - it should answer your questions and more.

 

If there's anything the FAQ misses, let me know and I can answer that for you (and maybe get the FAQ updated)





Voyager Internet - Network Monkey

 
 
 
 


551 posts

Ultimate Geek

Subscriber

  #2474185 30-Apr-2020 16:48
Send private message quote this post

VygrNetworkMonkey:

 

Heya @nztim

 

Our 'default' policy on residential is for our own supplied/configured CPE, (w/ ata ports of course!), to be utilised.
This is purely from a stance of: 'It just works and we can support it 100%', resulting in a massive reduction in support queries etc - which I'm sure you can appreciate when we have thousands of residential voice customers.

 

There is a possibility of utilising your own hardware, but this will need approval from the Voice team to ensure compatibility etc.
Our team has a fairly in-depth knowledge of a number of devices, but if your device falls outside our knowledge base, we may not be able to provide support with setup/config issues outside of providing you the standard credentials and endpoints.
Of course, we will still provide support for any other issues that are not related to your ATA.

 

If you need any more info, hit me up and I'll fire any questions through to the Voice team for you.

 

 

That is totally understandable compromise, nothing worse than been told "no you cant" (Vodafone attitude) vs "here are the sip credentials and its up to you to make it go but your on your own" which is completely fair enough - Well done guys


348 posts

Ultimate Geek


  #2486600 19-May-2020 19:23
Send private message quote this post

My switch over happened sometime this arvo, while I was at work

 

All very painless, only small gripe, when sending sip or any PW don't put a space after it, so when copy and pasting it, it copies the space also
FB7390 wouldn't login, till I noticed that space at the end

 

Everything is just as it was before


/dev/null
9396 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #2486634 19-May-2020 20:39
Send private message quote this post

@freakngeek:

 

Everything is just as it was before

 

Except now, you can get IPv6 again ;)





348 posts

Ultimate Geek


  #2486642 19-May-2020 20:56
Send private message quote this post

Spoke too soon
VOIP out works but incoming calls have busy tone
I can call home via online Voyager Portal but not via another phone
Am wondering if the portal and FB7390 are not playing nice

 

 


81 posts

Master Geek

Trusted
Voyager
Lifetime subscriber

  #2486677 19-May-2020 21:36
Send private message quote this post

freakngeek:

 

My switch over happened sometime this arvo, while I was at work

 

All very painless, only small gripe, when sending sip or any PW don't put a space after it, so when copy and pasting it, it copies the space also
FB7390 wouldn't login, till I noticed that space at the end

 

Everything is just as it was before

 

 

Thanks for that @freakngeek

 

Great to hear the migration went well.

 

I'll pass on your observation to the provisioning team - I hate those kind of annoyances too!

 

Edit: gah! - just seen your follow up. I'll contact you via PM.





Voyager Internet - Network Monkey

 
 
 
 


'That VDSL Cat'
12343 posts

Uber Geek

Trusted
Spark
Subscriber

  #2486702 19-May-2020 22:11
Send private message quote this post

VygrNetworkMonkey:

 

freakngeek:

 

My switch over happened sometime this arvo, while I was at work

 

All very painless, only small gripe, when sending sip or any PW don't put a space after it, so when copy and pasting it, it copies the space also
FB7390 wouldn't login, till I noticed that space at the end

 

Everything is just as it was before

 

 

Thanks for that @freakngeek

 

Great to hear the migration went well.

 

I'll pass on your observation to the provisioning team - I hate those kind of annoyances too!

 

Edit: gah! - just seen your follow up. I'll contact you via PM.

 

 

The worse one i've seen is when you copy from a page and it includes a invisible character. 

 

It's valid data, so even if you even it's trimmed it's still there.





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 


348 posts

Ultimate Geek


  #2487330 20-May-2020 18:08
Send private message quote this post

All sorted, for those changing over here is what happens

 

Your old SIP connection stays active, where as Voyager remains disabled (even though your phone number will register)
Voyager would normally call you take you through the change over process
Having done this numerous times my self, not really an issue for me, but with Voyager SIP disabled I was doomed from the start.

 

Voyager Provisioning called me at work wanting to do the change over at home
I explained the situation, they disabled  HDNet SIP and enabled Voyager SIP there and then knowing what I would do would make it work
Got home changed SIP settings on the FB7390 and everything instantly work
Can call in and out, missed calls instant email from Voyager Voice Portal (FB7390 can do this also)
Mother inlaw can call again, so I'll be in the good books :)

 

Big thanks to @VygrNetworkMonkey for quick PM's to see if he could help, shows he's on the ball and much appreciated and good for boosting confidence in Voyager as a company.

 

But I've had no complaints with UL/HDNet over the years, everything worked (99% of the time) including ipv6 ( @michaelmurfy )
But Voyager are off to a good start in my books


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56


Apple introduces new features for iPhone iOS14 and iPadOS 14
Posted 23-Jun-2020 08:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.