Voyager Residential Price Rises 1 July

Forums › Voyager › Voyager Residential Price Rises 1 July

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SirHumphreyAppleby

2838 posts

Uber Geek

#3121935 30-Aug-2023 15:46

Behodar:

Has anyone figured out how to "unlink" the existing credit card? The email says you can pay by direct credit but presumably I won't get an option for that if there's a credit card saved.

The e-mail I received states "By loading a direct debit, you will override your stored credit card option."

Doesn't answer the question if it's unlinked at all, but I consider switching to direct debit to have fully revoked any consent to use the card.

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Behodar

10412 posts

Uber Geek

Trusted

Lifetime subscriber

#3121937 30-Aug-2023 15:50

I'm trying to do direct credit, i.e. paying to their account manually. I don't use direct debit as I've been stung by it in the past.

SirHumphreyAppleby

2838 posts

Uber Geek

#3121941 30-Aug-2023 15:55

Behodar:

I'm trying to do direct credit, i.e. paying to their account manually. I don't use direct debit as I've been stung by it in the past.

Fair enough. I had to do a chargeback against HD several years ago (long before they were acquired by Voyager), so I understand your concerns.

Voyager is the best ISP I've used, and while there have been errors, including with billing, I've never had any trouble sorting it out.

dantheperson

173 posts

Master Geek

#3121959 30-Aug-2023 16:31

mattwnz:

I really dislike having to bundle services with companies to get a better deal, because when they put up prices or service slips it can be a pain to uncouple those services, espcially if they are trying to lock you into a contract term.

That's usually how i feel, but I review electric and gas prices regularly and haven't had to switch away from Nova yet. Furthermore their multisaver combos are no fixed term, so if a better deal comes along I am still free to switch. In the meantime i'm enjoying 20% cheaper broadband, and 10% cheaper gas. The only snag will be if their upstream sucks but, no fixed term, so i can switch back if i am unsatisfied.

Josh22

5 posts

Wannabe Geek

#3121966 30-Aug-2023 17:02

Voyager offered a $5/month discount for 3 months to try keep me from cancelling. I'm guessing they are betting on everyone else increasing their prices too.

kradnz

25 posts

Geek

#3122160 31-Aug-2023 11:04

I'm a newish customer and have not received any emails?

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