When is Hyperfibre coming to Voyager

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Firebirdnz

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#3263875 24-Jul-2024 09:24

VygrNetworkMonkey:

MrTomato:

@VygrNetworkMonkey

Sorry for the only tangentially-related query, but is IPoE enabled for all existing connections yet, or does it still need to be requested?

Heya @MrTomato

IPoE is available - flick me a PM with your account details and I'll set you up for it

Just to add to this. All new connections from around the start of May will have circuit based auth enabled by default - This is required to enable IPoE. We are working through our backend inventory data to retroactively enable it for all other connections. We hope the first batch will have it enabled in the next couple of weeks. As @VygrNetworkMonkey said however just flick us a message and we can manually sort it out for you if need be.

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VygrNetworkMonkey

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#3263876 24-Jul-2024 09:26

Sheagae:

@VygrNetworkMonkey

After IPoE was enabled for me and I used it, I started to get packet loss - assuming this isn't to be expected? So I changed how I connect back to PPPoE and packet loss went away.

Heya @Sheagae

Thats certainly not expected!
There is no physical difference in service between PPP and IPoE - it's the same BNG, same authentication server etc.

Voyager Internet - Network Monkey

Sheagae

208 posts

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#3263898 24-Jul-2024 09:43

VygrNetworkMonkey:

Sheagae:

@VygrNetworkMonkey

After IPoE was enabled for me and I used it, I started to get packet loss - assuming this isn't to be expected? So I changed how I connect back to PPPoE and packet loss went away.

Heya @Sheagae

Thats certainly not expected!
There is no physical difference in service between PPP and IPoE - it's the same BNG, same authentication server etc.

Thanks, perhaps I'll revisit it then. Maybe just a coincidence then.

MrTomato

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#3263913 24-Jul-2024 10:19

Firebirdnz:

VygrNetworkMonkey:

Heya @MrTomato

IPoE is available - flick me a PM with your account details and I'll set you up for it

Just to add to this. All new connections from around the start of May will have circuit based auth enabled by default - This is required to enable IPoE. We are working through our backend inventory data to retroactively enable it for all other connections. We hope the first batch will have it enabled in the next couple of weeks. As @VygrNetworkMonkey said however just flick us a message and we can manually sort it out for you if need be.

Thanks for the info from both of you. The reason why I asked is because I manage a network with a Voyager connection that could benefit from switching to IPoE, but I'm not the account owner. Getting the actual owner to contact support, while possible, will be a nuisance and is likely to cause confusion.

Is there a (rough?) timetable in place for when IPoE will be enabled for all existing connections?

Thanks

VygrNetworkMonkey

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#3263918 24-Jul-2024 10:34

MrTomato:

Thanks for the info from both of you. The reason why I asked is because I manage a network with a Voyager connection that could benefit from switching to IPoE, but I'm not the account owner. Getting the actual owner to contact support, while possible, will be a nuisance and is likely to cause confusion.

Is there a (rough?) timetable in place for when IPoE will be enabled for all existing connections?

Thanks

Heya @MrTomato

There is no current timeframe (at least nothing concrete) when we will convert all current connections.

Voyager Internet - Network Monkey

Firebirdnz

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#3265875 29-Jul-2024 15:58

VygrNetworkMonkey:

Good news! - Hyper fibre will be orderable on our website from the 29th July 2024, for BYOD service.

Hyperfibre 2000 - $139
Hyperfibre 4000 - $169

Residential is incl GST, Business is excl GST.

cc/ @Mikek @richms @concordnz

I must offer an apology here... The same day we posted this here Chorus announced their intention to complete a significant price increase for all UFB services, including hyperfibre. We have made the decision to increase our pricing from the outset.

As such our pricing has been adjusted to:

Hyperfibre 2000 - $149
Hyperfibre 4000 - $179

Residential is incl GST, Business is excl GST.

Also, we encountered a UI issue with our ordering tool so it's not today it's on the website, it should be tomorrow.

Sorry for the inevitable disappointment here. If you DM me I can provide some more details if you'd like.

cc/ @Mikek @richms @concordnz

michaelmurfy

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#3265936 29-Jul-2024 16:58

Firebirdnz:

I must offer an apology here... The same day we posted this here Chorus announced their intention to complete a significant price increase for all UFB services, including hyperfibre. We have made the decision to increase our pricing from the outset.

This is pretty unusual given the pricing adjustment notifications are all public: https://sp.chorus.co.nz/product-update/our-next-fibre-portfolio-price-adjustment-will-occur-1-january-2025

The last happened October last year and next is January next.

Edit: Consultation of price increases is still in-flight and isn't final yet: https://sp.chorus.co.nz/inflight-projects/UFB-price-change-2025

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caffynz

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#3265994 29-Jul-2024 17:56

Does that mean with the new pricing (for a price change from Chorus that is yet to happen) Voyager confirms it'll NOT raise its prices again once Chorus rolls out any price increase?

Mikek

107 posts

Master Geek

#3266000 29-Jul-2024 18:14

Yea I have to agree with Murphy on this one,

Its great to see HF offering from more RSP's but to put the price up 5 months out from an increase which is still in negotiations and to be fair its going up 7% so about 6 odd dollars for you guys.

At $149 you are to far off the mark for me on this one, Ill stick with my current hyper fiber.

If I was you guys I would look more closely at this increase.

Firebirdnz

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#3266179 30-Jul-2024 08:04

In recent years the price increases have got to a level that we can't simply absorb them. This is not a Voyager specific thing and all ISPs have gone through price increases. As we are releasing this as a contracted term of 12 months we have opted to do the increase now, secure the price for us and our customers, and not have to do an increase on these products come January.

I understand this is a side of ISPs that people really don't like. Especially because the trend until recently has been a decrease in overall pricing. These price decreases were mostly due to economies of scale in ethernet based capacity increases (100G+ cost efficiencies); This caused a relative decrease in costs for backhaul services, peering and transit, as well as lowering costs for hardware. Over the last few years all other components of providing service have began increase tipping the scales the other way.

In regards to price increases in general the Commerce Commission has taken note and is investigating options to keep in under control: https://mailchi.mp/comcom.govt.nz/commerce-commission-media-release-comcom-issues-draft-decision-on-revenue-limits-and-quality-standards-for-chorus?e=510f1fa52a

We are hopeful this should see the stabilisation of prices in the near future.

richms

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#3266199 30-Jul-2024 09:31

I can't justify stretching to that just for more speed when I am trying to cut spending so I hopefully have some spare cash to take advantage of recession induced good deals.

Richard rich.ms

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