networkn: Well I am struggling to understand how a 9Km trip to the hospital can cost $20 and 1.3KM trip costs $12, waiting time might make some of it... but still...
Anyway I emailed the company, not expecting much, won't use them again. Problem is that it's "bad manners" to not take the first taxi in the rank.
Not at all bad manners - it is entirely your choice as the consumer as to which taxi and which firm you use (except when forced upon you by certain exclusivity arrangements)