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ASBBank
37 posts

Geek

Trusted
ASB

  #781688 14-Mar-2013 15:07
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Hi there, we're sorry to hear you've had trouble with adjusting your credit card limit on FastNet Classic. You shouldn't be able to adjust your limit below your balance. We'd like to investigate this - are you able to send us an email with some more info so we can get our tech team to take a look? you can email us at social.media@asb.co.nz.

Kind regards,
Bhavika R

Social Media Manager @ ASB

https://twitter.com/asbbank

 

GregV
844 posts

Ultimate Geek


  #781692 14-Mar-2013 15:13
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ASB on Geekzone - this can only lead to good things!

EDIT - and good to see the 'Trusted/ASB' tags appear so quiclky

 
 
 
 


dclegg
2754 posts

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  #781693 14-Mar-2013 15:18
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GregV: ASB on Geekzone - this can only lead to good things!


Indeed. They are also very proactive on Twitter, and I've got personal experience of them turning a ranty tweet into a positive customer service experience. 

Kyanar
3214 posts

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  #781705 14-Mar-2013 15:44
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dclegg:
GregV: ASB on Geekzone - this can only lead to good things!


Indeed. They are also very proactive on Twitter, and I've got personal experience of them turning a ranty tweet into a positive customer service experience. 


[offtopic]
If only Subway were so positive.  I had to complain to Subway corporate in the USA once because their local people weren't interested
[/offtopic]

Since you're here ASB, how about doing something about the ridiculousness that is case-INSENSITIVE passwords for online banking?

zANavAShi
119 posts

Master Geek


  #781708 14-Mar-2013 15:46
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timmmay: ...but joining a forum to complain may be overkill.

Maybe s/he is like me and been lurking here for years, feeling already part of the debate team long before their first public post Tongue Out

[edit] Funnily enough, I just slammed a huge payment on my own c/c today and got Kiwibank to lower my limit too... but I did that over the phone to safely avoid the aforementioned issue. With all the wonders of the digital age it still irks me at times that banking systems are not able to be updated in real time like any other online transaction.

Kyanar
3214 posts

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  #781710 14-Mar-2013 15:50
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zANavAShi:
timmmay: ...but joining a forum to complain may be overkill.

Maybe s/he is like me and been lurking here for years, feeling already part of the debate team years before their first public post Tongue Out


If that were the case, they should be aware of the FUG rule that specifically states that Geekzone is not a soapbox and that posters may be banned if their first post is a rant about a company.

Let's see if they come back now that they've had their vent...

pctek
809 posts

Ultimate Geek
Inactive user


  #781711 14-Mar-2013 15:50
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ASBBank: Hi there, we're sorry to hear you've had trouble with adjusting your credit card limit on FastNet Classic. You shouldn't be able to adjust your limit below your balance. We'd like to investigate this - are you able to send us an email with some more info so we can get our tech team to take a look? you can email us at social.media@asb.co.nz.

Kind regards,
Bhavika R

Social Media Manager @ ASB

https://twitter.com/asbbank

 

This is true. But he didn't.
I can see why he'd post in frustration, CS are not actually listening to the issue.

"The balance was updated, this explains how I could adjust to lower limit. "


 
 
 
 


zANavAShi
119 posts

Master Geek


  #781715 14-Mar-2013 15:57
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Kyanar: Let's see if they come back now that they've had their vent...

I'd probably think twice about it after reading yours Wink

There's been a number of banking related posts this week (including one I myself started LOL) so it's not like it's off-theme or anything. Can't we try and be nice to the newcomer and not pre-judge?

Batman
Mad Scientist
23068 posts

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  #781872 14-Mar-2013 19:15
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ASBBank: Hi there, we're sorry to hear you've had trouble with adjusting your credit card limit on FastNet Classic. You shouldn't be able to adjust your limit below your balance. We'd like to investigate this - are you able to send us an email with some more info so we can get our tech team to take a look? you can email us at social.media@asb.co.nz.

Kind regards,
Bhavika R

Social Media Manager @ ASB

https://twitter.com/asbbank

 


this needs to be framed! a bank on GZ! although kiwibank was here first I think ...




Involuntary autocorrect in operation on mobile device. Apologies in advance.


Batman
Mad Scientist
23068 posts

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  #781877 14-Mar-2013 19:17
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zANavAShi:
Kyanar: Let's see if they come back now that they've had their vent...

I'd probably think twice about it after reading yours Wink

There's been a number of banking related posts this week (including one I myself started LOL) so it's not like it's off-theme or anything. Can't we try and be nice to the newcomer and not pre-judge?


Cool *peace* V

welcome to geekzone!




Involuntary autocorrect in operation on mobile device. Apologies in advance.


johnr
19282 posts

Uber Geek
Inactive user


  #781904 14-Mar-2013 20:18
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@ASBBank Welcome to Geekzone love your work

johnr
19282 posts

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Inactive user


  #781905 14-Mar-2013 20:20
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dclegg:
GregV: ASB on Geekzone - this can only lead to good things!


Indeed. They are also very proactive on Twitter, and I've got personal experience of them turning a ranty tweet into a positive customer service experience. 


The team on twitter is awesome

aha001

12 posts

Geek


  #782109 15-Mar-2013 09:29
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Thanks you are very nice. =)

aha001

12 posts

Geek


  #782110 15-Mar-2013 09:30
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zANavAShi:
timmmay: ...but joining a forum to complain may be overkill.

Maybe s/he is like me and been lurking here for years, feeling already part of the debate team long before their first public post Tongue Out

[edit] Funnily enough, I just slammed a huge payment on my own c/c today and got Kiwibank to lower my limit too... but I did that over the phone to safely avoid the aforementioned issue. With all the wonders of the digital age it still irks me at times that banking systems are not able to be updated in real time like any other online transaction.


You are very nice.

aha001

12 posts

Geek


  #782126 15-Mar-2013 09:43
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ASBBank: Hi there, we're sorry to hear you've had trouble with adjusting your credit card limit on FastNet Classic. You shouldn't be able to adjust your limit below your balance. We'd like to investigate this - are you able to send us an email with some more info so we can get our tech team to take a look? you can email us at social.media@asb.co.nz.

Kind regards,
Bhavika R

Social Media Manager @ ASB

https://twitter.com/asbbank

 



CreditCard statement:
13 Feb 2013  INTERNET PAYMENT RECEIVED  CR $7,000.00  

Adjust limit details:
Previous credit limit: $9,000
New credit limit: $3,000
Interest rate: 19.95% p.a.
Date limit changed: 13/2/2013 10:33 pm

If you run a test on your system, you will probably be able to reproduce this problem.

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