Visa Paywave & Countdown, BP, ASB

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Forums › Finance and wealth management › Visa Paywave & Countdown, BP, ASB

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#793820 5-Apr-2013 12:52

My ASB card works fine at Countdown in Johnsonville. If it's over a given amount it asks for a pin, but it's still faster.

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Elpie

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#793828 5-Apr-2013 13:14

mckenndk:
BlueShift: So, I know a few of you travel often, what's the uptake of Paywave etc like overseas? I'm heading to the US & Europe in May, am I likely to encounter any/many of them over there? Is it worth getting the bank to issue me a paywave card, looking at the NZ experience so far, it doesn't seem worth the effort...

I have heard about coffee shops and chemists in the states using it (people talking about their expirences with google wallet) and I have seen McDonalds in London with the readers but that was in 2008 and they were branded Barclays so they might of been that brand only.

I cannot recall seeing them much last year but I did not have a card capiable to doing the payments so I was not on the lookout for the readers.

I wonder if this will save you signing for the purchses over seas like you have to do with the current system as it does not ask you for a pin in the current situation and if the $80 purchase still applies.

A few questions I will have to put to my bank.

Dion

I've just got back from Canada. In Quebec, Paywave & Paypass terminals were rare. In Vancouver they are everywhere. Limits differ though - most stores I purchased from had a $80 limit but others had $50.

I found myself drinking Starbucks coffee rather than any other simply because paying with the Starbucks app on my phone was so quick and easy. It's frustrating to get a tantalising glimpse into how easy things can be and not be able to do it everywhere.

ASBBank

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#793904 5-Apr-2013 14:54

jackyleunght2002: Hi ASB Bank and the other people in this forum

I think you have to let your contact centre staff know about this issues. I just order a new card and didn't realise there is an issue with the paywave system on our ASB visa debit cards.....

For your information guys, I am a regular BP coffee person and everytime i tried to use my ASB Debit Card, it keeps on saying transaction failed.

When I goto Countdown last time, it asked me to swipe the card and enter my PIN number

Tried in Kmart, it looks fine. (that was 1 1/2 months ago)

Kind Regards
Jacky

Hi Jacky, thanks for letting us know. When you ordered your replacement Visa Debit card, did you mention to our Contact Centre rep that it was because you were having problems using PayWave at Countdown? We would like to follow up on this.

Thanks ^SM

Social Media team, ASB Bank Ltd www.asb.co.nz/social

ASBBank

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#793905 5-Apr-2013 14:56

scottjpalmer: I've had my ASB Platinum VISA replaced twice and still very inconsistent. Worked last 2 times at BP then yesterday no go. Guy behind the counter told me the same thing, ASB cards are the bulk of the sufferers.

ASB needs to take ownership of this as while it may not be their fault, it is obviously their customers sufffering the most.

I give up.

Hi Scott (and others), our Cards team are investigating the issues you've reported with BP, and when we know more we will update everyone here.

Thanks again for your patience.

^SM

Social Media team, ASB Bank Ltd www.asb.co.nz/social

sonyxperiageek

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#794064 5-Apr-2013 20:34

ASBBank:
jackyleunght2002: Hi ASB Bank and the other people in this forum

I think you have to let your contact centre staff know about this issues. I just order a new card and didn't realise there is an issue with the paywave system on our ASB visa debit cards.....

For your information guys, I am a regular BP coffee person and everytime i tried to use my ASB Debit Card, it keeps on saying transaction failed.

When I goto Countdown last time, it asked me to swipe the card and enter my PIN number

Tried in Kmart, it looks fine. (that was 1 1/2 months ago)

Kind Regards
Jacky

Hi Jacky, thanks for letting us know. When you ordered your replacement Visa Debit card, did you mention to our Contact Centre rep that it was because you were having problems using PayWave at Countdown? We would like to follow up on this.

Thanks ^SM

Just to let you know ASBBank, that I ordered a new card because of the problems.. I have told them of the issue at Countdown as well.

Cheers,

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jackyleunght2002

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#794372 6-Apr-2013 18:27

Hi ASB Bank

I have actually let your ASB Contact Centre via Facebook

Yes. I did mention to your contact centre about Countdown but mostly with BP at Kyper Pass in Newmarket.

Maybe whether you can have a good on the investigation

Kind Regards
Jacky

Shock

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#821076 17-May-2013 12:24

I assume everyone is having issues with ASB Visa Paywave ? I still get it frequently so looks like ASB has made no progress ?

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scottjpalmer

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#821106 17-May-2013 12:43

Shock: I assume everyone is having issues with ASB Visa Paywave ? I still get it frequently so looks like ASB has made no progress ?

I couldn't have said it better myself.

sbiddle

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#821110 17-May-2013 12:47

There are two distinct issues here though.

One being some presumably dodgy NFC cards from ASB, and the other being the way Visa Debit cards are handled by some merchants since it has to be processed as a credit card transaction for NFC functionality to work.

dacraka

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#821117 17-May-2013 12:50

My partner and her BNZ Visa Debit PayWave card refused to work. It scanned, then said to insert/swipe at both KMart and Countdown St Lukes (both within half an hour) of eachother.
We went to BNZ and they said that Countdown don't support Visa PayWave. We then believed them and left. However when I went back to Countdown the next day, they were advertising the "Countdown OneCard Visa PayWave" card!.
Maybe it is an issue with the BNZ Visa Debit card at Countdown and KMart?

I can confirm that my BNZ Mastercard Credit Card with PayPass has been working perfectly at all stores including Countdown, so very weird.

sbiddle

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#821121 17-May-2013 12:54

dacraka: My partner and her BNZ Visa Debit PayWave card refused to work. It scanned, then said to insert/swipe at both KMart and Countdown St Lukes (both within half an hour) of eachother.
We went to BNZ and they said that Countdown don't support Visa PayWave. We then believed them and left. However when I went back to Countdown the next day, they were advertising the "Countdown OneCard Visa PayWave" card!.
Maybe it is an issue with the BNZ Visa Debit card at Countdown and KMart?

I can confirm that my BNZ Mastercard Credit Card with PayPass has been working perfectly at all stores including Countdown, so very weird.

Do you press savings/cheque or credit when you use your BNZ debit card?

Paywave transactions can only be processed as credit card transactions by some merchants, so will fail if you normally use the savings/cheque buttons for a swipe or EMV transaction.

Stu

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#821123 17-May-2013 12:55

Visa and Visa debit are different, and it's the Visa debit card that countdown won't accept.

Keep calm, and carry on posting.

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#821288 17-May-2013 17:33

BigHammer: Visa and Visa debit are different, and it's the Visa debit card that countdown won't accept.

Dead right.
This because currently EFTPOS is free to merchants.
A debit card with contactless capability will be processed through the Card Scheme route rather than the proprietary debit system, therefore costing the merchant for each contactless debit transaction (where previously they were free).
Imagine the cost to th country's biggest merchants.
HUGE.

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Nate001

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#826659 27-May-2013 21:29

Had not thought to look on here first but I'd been having similar problems with my ANZ debit card not working at countdown. I contacted my bank today and told them what was going on, first thing they said was "are you using it at countdown?" and as mentioned above countdown terminals only accept credit cards.

The whole time I had thought my card was faulty as the staff at countdown said paywave does work and in Nelson they're the only place I go to that have paywave terminals. Could've gone and tried at BP but I never go there and wasn't going to go out of my way to try it.

I think countdown (and other merchants) should tell train their staff about paywave better as many times I asked why it would not work they just shrugged.

jackyleunght2002

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#826705 27-May-2013 22:37

Upto now, the ASB Debit card still doesn't read on Farmers, BP, Countdown....

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