![]() ![]() ![]() |
|
HTPC / Home automation (home assistant) enthusiast.
kiwijunglist: Been with ANZ for 15+ years, never had any issues with them, I'd recommend joining a bank with a cash back credit card reward scheme (not sure which banks have this). Also mobile banking is quite important. ANZ has an android app, and it works very well for me.
kiwijunglist: Had a look on consumer, they have a fee calculator and they had a customer satisfaction survery in oct 2013.
In order from best to worst with overall satisfaction %
98 TSB
96 Co-op Bank
94 Kiwibank
94 ASB
93 SBS
92 BNZ
90 Bank Direct
88 Westpac
81 ANZ
Personally I very really interact with a bank, so for me the important things are: online banking (pc) / online banking (mobile) / fees / atms / international transfer and withdrawal fees / international ccard fees
HTPC / Home automation (home assistant) enthusiast.
HTPC / Home automation (home assistant) enthusiast.
kiwijunglist: Thanks that's good to know. I'm currently tied into qantas points scheme, and I gotta keep the points from expiring by earning new points each month. I have 220,000 points I really need to take a holiday, but it's so annoying to book flights (which is why I advocate people go for a cash back scheme)
HTPC / Home automation (home assistant) enthusiast.
ScuL:
I'd be proper gutted if I had to pay a fee for using a Westpac card in a Kiwibank machine (How inconvenient is that, having to find the right brand of ATM?)
ScuL:jonathan18:
It may depend on the bank and the type of account.
Generally, if you have a mortgage with the same bank as you do your day-to-day banking with there are no monthly fees, and no charges for electronic transfers (domestic, anyway - don't know of any banks that provide free overseas transfers). Cash withdrawls from ATMs are typically free, but this may only be from a select group of banks (eg, I'm with Kiwibank and only their ATMs are free; other banks have arrangements betweeen themselves). I'd imagine there are other arrangements for business banking, or if you have savings with the same bank.
To give you a frame of reference:
Cash withdrawals within the UK are always free regardless which ATM you use (I'd say this is a basic minimum)
Cash withdrawals abroad are free with the Advance card (which costs me $25/month converted) otherwise chargeable
Bank transfers within the UK are always free (again I'd expect this to be a basic minimum)
Bank transfers abroad are usually free within the Eurozone, $14 outside of it (I would not expect this to be free in NZ maybe despite xfers to AUS - not a biggie)
I'd be proper gutted if I had to pay a fee for using a Westpac card in a Kiwibank machine (How inconvenient is that, having to find the right brand of ATM?)
jonathan18: +1 on the subjectivity of this! Usually people's feedback will be based on their own immediate experience (I doubt any-one holds a full range of account types across all the major banks at the same time), and their perceptions of other banks which they may have banked with previously may no longer even be relevant given change over time.
I'd suggest you may get better ideas from some agregated data. Consumer's summarised results from their last survey (about a year ago) are pasted below (if it pastes correctly); the full report will be available on their website (for a fee, though). Also, Canstar offers some useful information on all banks' products.
(Edit: reformatting table material so it can be understood)
Bank /Overall performance/ Internet service / Branch service / Phone service / Smartphone service
TSB Bank (411) / 98% / Average / Above average / Above average / Average
The Co-operative Bank (235) / 96% / Average / Above average / Above average / Average
Kiwibank (997) 94% / Above average / Below average / Above average / Above average
ASB (1481) / 94% / Above average / Above average / Above average / Above average
SBS Bank (59) / 93% / Below average / Above average / - / -
BNZ (1429) / 92% / Above average / Above average / Average / Above average
Bank Direct (83) / 90% / Average / - / - / -
Westpac (1818) / 88% / Above average / Below average / Average / Below average
ANZ (2449) / 81% / Below average / Below average / Below average / Below average
Geektastic:
Yes you usually will be charged a fee for using the 'wrong' atm in NZ - and more fees for doing it overseas too, as well as the usual currency conversion margins etc. ASB charge $7.50 per ATM use overseas (unless it was ASB but that is pretty much only in Australia I think)
Visa Debit cards are relatively new here and ASB at least charges a fee every 6 months for having one (just a rort)
Bank transfers are free on most accounts I think. International transfers are less clear. I have overseas clients wire me money from the USA sometimes and I get charged a fee by whichever bank in NZ receives the overseas funds on behalf of the others (BNZ or ANZ I think) of $25, which gets taken from the amount the client sends and I never see it accounted for anywhere nor get any kind of receipt for it. Very dodgy IMV.
|
![]() ![]() ![]() |