They did address the issue of charging fees with no risk to them. They moved to a basis where if a loan fails they lose out, too.....not just the investor.
They don't like negative criticism. They seem to be OK with constructive criticism.....from my experience.
Your last question is a bit of a straw man. Harmoney is backed by Heartland Bank / Finance and unlikely to fail. Investors like us are only 25% of the capital involved....and the platform is seeing a very positive rate of return at all times.
They only changed that after a lot of pressure but I have never heard anything which indicates the have dealt with anything else I raised.
The fact they even had the audacity to mass refinance loans after only circa-3 months says a lot to me about their operation. What part of them thought that was a uncontroversial and had commercial-integrity strategy?
I also asked if they would refinance impaired/charged-off loans (thus bailing out the first lot of lenders at the expense of the second lot) and the response was less than satisfactory.
I asked them if they would use refinancing as a tool to the advantage of themselves and their favored wholesale investors. - again, their response failed to answer the question.
The other point is not a strawman. Incidentally, that coincides with one of the other issues I raised which was about information asymertary - namely themselves and their favored "wholesale investors" playing in the same sandpit but with a lot more information.
Yeah people always think it's great until it isn't... For me it's red flags and the biggest one of all is their failure to properly respond to me.