Latitude Finance (GEM Visa) - Data Breach (March 2023)

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Forums › Finance and wealth management › Latitude Finance (GEM Visa) - Data Breach (March 2023)

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#3055484 27-Mar-2023 20:08

mrdrifter: This seems to have grown to the point where there should be prosecutions for breaches of the Privacy Act at a minimum retaining PII well past the point it's required let alone failing to keep it secure.

Perhaps the financial regulators ( FMA, RBNZ) might be able to illuminate us on why the NZ clients data was allowed to be transferred to OZ in the first place, and how NZ privacy law was being adhered to...

Then there is the reputation damage to Kiwibank, who has been farming out its personal loan business, because that is obviously something to hard for a publicly NZ owned bank to do...

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Loismustdye

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#3055569 27-Mar-2023 21:38

Got a missed call from a Aussie number today on my cell, being a gem customer I can’t help but wonder if it is related

stick

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#3055573 27-Mar-2023 22:03

Loismustdye:
Got a missed call from a Aussie number today on my cell, being a gem customer I can’t help but wonder if it is related

My dad's a Gem customer and recieved a robo call from a NZ number at the end of last week stating that someone had spent $900 at Countdown and to press 1 if he didn't recognize the payment etc

He got another call today saying something about immigration... Usually I'd just say it's a scam call but remembering this breach you start to wonder whether it's a scam lol

I doubt immigration would greet you with a robo call though

cokemaster

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#3055577 27-Mar-2023 22:17

Their initial email:

... As a valued Latitude customer, we thank you for your understanding and patience. Our services remain available and you should have confidence in using them. ...

Stuffs article:

..

Latitude Financial Services chief executive Ahmed Fahour said because the attack remained active, it had taken its platforms offline and was unable to service customers or retailers.

“We cannot restore this capability immediately, however we are working to do so gradually over the coming days and ask our customers for their continued patience.”

...

One of these things is not like the other.

On the back of @wellygary's post, it sounds like they're in a running gun battle for Australia-NZ worse privacy breach (14 million). It looks like the Optus (~10 million) and Medibank (9.7 million) records have been dethroned.

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michaelmurfy

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#3055639 27-Mar-2023 23:16

stick: My dad's a Gem customer and recieved a robo call from a NZ number at the end of last week stating that someone had spent $900 at Countdown and to press 1 if he didn't recognize the payment etc

Hmm... Interesting fact and I didn't link this. I hardly ever get them but the other day I got a call from an Australian Number also with "Your Amazon Prime subscription is renewing for $99 - press 1 to talk to an operator if you wish to cancel"

I was driving at the time but pressed 1 and said "You dirty f**king scammer how do you sleep at night *swears in Hindi*" and they swore at me and dropped the call. Haven't got any since.

Not sure if this is simply coincidence and there is a scam going around or if this is related.

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Loismustdye

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#3055640 27-Mar-2023 23:27

Ive been getting the amazon prime emails for a couple months now, just delete them. Also had 3 or 4 emails over the last couple weeks all displaying the same “bill” for a macafee subscription, they get ignored as well

Handsomedan

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#3055703 28-Mar-2023 09:56

I've obviously been caught up in a number of breaches/attacks, as I have had a really large escalation in the number of scam and phishing calls lately - all to my mobile phone. So frustrating.

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Kraven

708 posts

Ultimate Geek

#3055744 28-Mar-2023 10:45

I can't think of any connection I have to Latitude as I haven't applied for any finance apart from mortgages with a bank and I've have the same credit card for 15+ years. For the past week I've seen an uptick in scam calls, going from never getting a single scam call to a record of 4 yesterday.

My theory is the scammers are just expanding the set of random numbers they are dialing. Interestingly, the caller ID on all calls have all been from 021 yyy zzzz where yyy is the first part of my number and zzzz has been random.

alasta

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#3055749 28-Mar-2023 10:52

Handsomedan:

I've obviously been caught up in a number of breaches/attacks, as I have had a really large escalation in the number of scam and phishing calls lately - all to my mobile phone. So frustrating.

They seem to come in waves. I was getting smashed with them for a while last year but it seems to have tailed off recently. It probably helps that I no longer answer calls from anyone not in my contacts list, as I suspect the nuisance callers are inclined to de-prioritise numbers with a history of not being answered.

I have never been a Latitude customer but I figure that my phone number has inevitably leaked from other sources.

cruxis

435 posts

Ultimate Geek

#3055778 28-Mar-2023 12:52

Has the data been dumped onto the dark web yet?

For example, A drivers license is all you need to rego a car online, and have the tickets go to that identity.

If this get dumped online it is gonna be a mess. Will they have to reissue a new License to everyone?

jamesrt

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#3055783 28-Mar-2023 12:57

michaelmurfy:

Hmm... Interesting fact and I didn't link this. I hardly ever get them but the other day I got a call from an Australian Number also with "Your Amazon Prime subscription is renewing for $99 - press 1 to talk to an operator if you wish to cancel"

I was driving at the time but pressed 1 and said "You dirty <redacted> scammer how do you sleep at night *swears in Hindi*" and they swore at me and dropped the call. Haven't got any since.

Not sure if this is simply coincidence and there is a scam going around or if this is related.

I've had a few of these over the last couple of years; I doubt it's related.

P.S; Edited the quote above, because Mr Murphy is clearly allowed to say more edgy things than I am!

jamesrt

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#3055785 28-Mar-2023 12:59

stick:

My dad's a Gem customer and recieved a robo call from a NZ number at the end of last week stating that someone had spent $900 at Countdown and to press 1 if he didn't recognize the payment etc

General rule of thumb: you normally have to "opt in" (i.e. approve) a financial transaction, rather than "opt out" (i.e. decline it); so if you receive a text or call suggesting you need to do something to PREVENT the money leaving your account, that should raise flags.

dfnt

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#3055799 28-Mar-2023 13:51

cruxis:

Has the data been dumped onto the dark web yet?

For example, A drivers license is all you need to rego a car online, and have the tickets go to that identity.

If this get dumped online it is gonna be a mess. Will they have to reissue a new License to everyone?

Personally, I'm not going to wait to find out and already paid $38 to replace my "stolen" drivers license

RogerMellie

275 posts

Ultimate Geek

#3055858 28-Mar-2023 15:31

dfnt:

cruxis:

Has the data been dumped onto the dark web yet?

For example, A drivers license is all you need to rego a car online, and have the tickets go to that identity.

If this get dumped online it is gonna be a mess. Will they have to reissue a new License to everyone?

Personally, I'm not going to wait to find out and already paid $38 to replace my "stolen" drivers license

I just happened to replace my license last week, and realised afterwards I can get Latitude to pay for it. Pretty sure a drivers license would have been the only document I gave them to prove identity.

Benoire

2630 posts

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#3055868 28-Mar-2023 15:53

Have they released the method to claim for the license replacement?

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