'Forced' tipping by EFTPOS

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Forums › Finance and wealth management › 'Forced' tipping by EFTPOS

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#3199036 23-Feb-2024 12:17

Wombat1:

Wheelbarrow01:

Yes just before Christmas I went out to a bar/restaurant with friends and we used the QR code on the table placard to view online menus and place our orders.

Maybe I am old school but I really dislike restaurants that do this. Bars and pubs are fine.

I just dont fancy the idea of paying for my food before I actually see it.

Also the lack of much more detail in the app menus is crap. They can have pictures so put them in there, but no. Food snobs look down on menus with pictures so they wont do it.

I like to see what I am ordering before I order it. Paper menus usually have a sentence or 2 that make things sound fancier than they are, with no clue about portion size or weight etc other than when its a steak when you will get an approximate weight if you're lucky.

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#3199038 23-Feb-2024 12:20

MikeAqua:

As far as the business is concerned there shouldn't be any company tax to pay from tips. It's not their money and it should come income in and goes out for net zero

Is there a separate payment from the card company for the tipping amount (ie 1 transaction for the tip and another for the meal payment)? If not, no-one knows about the tip, including the restaurant.

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#3199043 23-Feb-2024 12:27

It would be interesting to hear from employees who work for restaurants that have the EFTPOS tipping system. Are they satisfied their tips are accurately accounted for? How do they know, what sort of transparent reporting system does the employer deploy?
I am sure the system for transparency is well understood in the USA but what about tips via EFTPOS in NZ?
The US tipping culture is abhorrent and I am sure that is the reason the USA still cling to $1 notes.

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#3199046 23-Feb-2024 12:33

Juicytree:
The US tipping culture is abhorrent and I am sure that is the reason the USA still cling to $1 notes.

And the reason for pennies...

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#3199083 23-Feb-2024 12:52

OldGeek:

MikeAqua:

As far as the business is concerned there shouldn't be any company tax to pay from tips. It's not their money and it should come income in and goes out for net zero

Is there a separate payment from the card company for the tipping amount (ie 1 transaction for the tip and another for the meal payment)? If not, no-one knows about the tip, including the restaurant.

Single transaction but the settlement on the terminal will show the totals. Would be up to integrated POS to allocate it to staff members which if its going into a pool and then split out it defeats the purpose of tipping and becomes a generic extra charge.

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#3199177 23-Feb-2024 15:36

richms:

OldGeek:

Is there a separate payment from the card company for the tipping amount (ie 1 transaction for the tip and another for the meal payment)? If not, no-one knows about the tip, including the restaurant.

Single transaction but the settlement on the terminal will show the totals. Would be up to integrated POS to allocate it to staff members which if its going into a pool and then split out it defeats the purpose of tipping and becomes a generic extra charge.

That may be true, but irrelevant if a bank account gets a single transaction for each settlement. That will include tips revenue but the likes of Xero will then code it to a single revenue code. Anyone who is able to see settlement from a POS terminal will then need to correct the accounting system coding data - a level of manual intervention that is not sustainable.

That tipping jar is clearly showing as the best way of ensuring your tip goes either into the tipping pool and no-where near the establishment's bank accounts.

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#3199219 23-Feb-2024 17:27

reminds me of one of the local shops where the sales staff are on commission. one person was doing great but the others not so well. turns out that guy was manning the till and put every sale under his name. who ever is handling the eftpos machine may well end up being the person who gets all the tips.

nzkc

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#3199370 24-Feb-2024 09:30

Here's a big argument to resist this move: https://www.rnz.co.nz/news/national/510014/workers-don-t-have-legal-rights-to-tips-employment-lawyer

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#3200237 26-Feb-2024 14:15

OldGeek:

MikeAqua:

As far as the business is concerned there shouldn't be any company tax to pay from tips. It's not their money and it should come income in and goes out for net zero

Is there a separate payment from the card company for the tipping amount (ie 1 transaction for the tip and another for the meal payment)? If not, no-one knows about the tip, including the restaurant.

I would expect the sales and tips are totalled separately. But I don't know. The point is it isn't actually company income.

Mike

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#3200240 26-Feb-2024 14:31

MikeAqua:

I would expect the sales and tips are totalled separately. But I don't know. The point is it isn't actually company income.

Legally it is.....

"Employment lawyer Barbara Buckett told Checkpoint that tips belong to the employer and are counted as business income.

"Unlike other countries, we don't have any legislation that says otherwise. If you're in the States or the UK, there is legislation that ring-fences the allocation of these payments," Buckett said."

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#3200255 26-Feb-2024 15:22

I went out to a bar for a friends birthday on Saturday. When buying drinks they added the Do You Want To Tip for every single eftpos transaction. How is getting me a bottle of beer out of a fridge deserving of a tip?

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#3200257 26-Feb-2024 15:23

duckDecoy:

I went out to a bar for a friends birthday on Saturday. When buying drinks they added the Do You Want To Tip for every single eftpos transaction. How is getting me a bottle of beer out of a fridge deserving of a tip?

So leave an appropriate review on google so that other people are warned of this nonsense.

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#3200265 26-Feb-2024 15:45

duckDecoy:

I went out to a bar for a friends birthday on Saturday. When buying drinks they added the Do You Want To Tip for every single eftpos transaction. How is getting me a bottle of beer out of a fridge deserving of a tip?

That would annoy me so much.

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#3200381 27-Feb-2024 08:45

https://www.facebook.com/share/sinvVxeBvocbbbSj/?mibextid=oFDknk

This sponsored post from eftpos NZ about the feature is going as well as expected. Lol what did they think would be the comments?

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#3200385 27-Feb-2024 08:53

richms: https://www.facebook.com/share/sinvVxeBvocbbbSj/?mibextid=oFDknk

This sponsored post from eftpos NZ about the feature is going as well as expected. Lol what did they think would be the comments?

Tone Deaf by ENZ, there.

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