I feel very sympathetic towards the engineers that are trying to fix this....

Believe me, they'll be taking this extremely seriously and trying their utmost to bring service back as quickly as they possibly can.

100%, it's a pressure I know well across all the online services we look after for customers (not too often, thankfully!).

There have been some not-kind comments online, from those that do not understand :(

Whatever is going on this will be testing their teams and general tech stack to recover from the flood of ongoing requests. Hope they are able to produce some public responses docs and general insight as this is one of the most well resourced local banks.

Things should be coming back now.

Seems to have tripped up again. Was working 00:00 through about 07:00. The team wont be getting much sleep.

And back again .. Sameer and the team doing fantastic things at a stressful time

I really felt for the IT teams. Pressure must have been intense.